ESXi
Hi, i have some ESXi servers 4.0 ... How can I monitore them with OpManager 8021 ? Best regards, s
Regression between AppManager 9.0 and 9.1 wrt to reports of CPU usage
Hi, We've been using Application Manager for quite some time here at the company where I work. A few days ago, the Win2k3 server where the Application Manager was running suddenly died due to hardware issues. While migrating the Application Manager database from the old server to the new one, we decided to update the Application Manager to the latest available version at the same time (to build 9130). The Application Manager itself works fine. However, we've noticed that the type of the graph used
Report
Is there a way to create a "User Last Logon" report, based on AD groups, or individual AD users?
OU Based installation
Hi I'm not sure if this is a feature request or a bug report. I deploy clients based on Organisational Units in Active directory. Depending on the OU, a different set of Software is installed on the client. This currently works fine, if a client already existed in this OU (e.g. if the client is reinstalled). But if i put a new client into the OU, it won't be added to the configuration group and no software is deployed until I edit the configuration and hit the deploy button. But this causes, that
Reporting Transferred Requests
I've been asked to report on requests transferred to and from each technician on a monthly basis. I can;t find a way to do this. The only reference seems to be the history of the request. Has anyone tried to achieve this before? We're running version 7508. Thanks in Advance, Nick
SSL cipher strength
Hi, Could you please advise how we strengthen the SSL Ciphers in use as we can't find the apache config files. This needs to be done before we make our Server Public Facing otherwise will will fail our PCI Scans. Thank you,
DesktopCentral patch management question
We are trying to use DC to roll out SPs/patches in our domain(s). However, every time we create a new config to roll out to a specific pod/floor it RE downloads SP3 for XP. We have a good WSUS installation, can we point our DC installation to that server for updates so they don't have to be downloaded over and over again from the internet?
Why Disk Utilization 1753% ？
use telnet monitor
List of printers per workstation
Is there a way to get a list of each printer installed per workstation? It would be nice to see which printers are installed on each workstation/per workstation. It would also be nice to see which computers have a particular printer installed on it. In other words, be able to search printer inventory by workstation *OR* by printer. jsbac
Wan Agents.
Hi, Is there a way to reinstall wan agents from the server? When i go to remote site i find there are some agents uninstalled i proceed to select the pcs and reinstall the agent, but it then move the pc from the remote location to the local Office. Please advise. Thanks,
Fresh Install of Support Center Plus Issue
Hi I have just installed Support Center Plus Professional and I am already having an issue. I have installed it using the instructions on the website and made sure that mixed mode in SQL is setup and I can login as SA. I have made sure that the port is correct 1433 and SQL is installed locally so I have left it a localhost. The install doesn't throw any errors when I install but I noticed that it doesn't install or setup database/user. Do I need to set this up prior to install? It doesn't specify
Acknowledge of ticket from customer before closing
Hi, i am using SupportCenter Plus 7.5. Is it possible that the customer must acknowledge the status to close a ticket? for example: support rep sets status to "resolved" - customer can acknowledge the ticket (status is changed to "closed") Is there a way to do this? tx Martin
SQL statement for Hardware inventory
Hello I want to make a report of my workstations. Could anybody give me please an SQL statement for a list containing following data: workstation_name Mac-address IP-address as well as the user and the department in case the asset is in use. Thanks a lot, Marc
OPManager with wavecom fastrack supreme 10
Hi, Everyone , I'm want to use our wavecom fastrack supreme 10 with sms server opmanager. but it keep getting message " Modem is not connected properly, check your setting! ". I'll already put a right port number and phone number and it still out that message. But when I send SMS from AT Command , it Works. Are there still something missing ? Thanks Okta
CPU Utilization of VM
I am using Opmgr build 8052, Windows 2003 Sp2. I have added the ESX host (3.5) and try to test the monitor "CPU Utilization by VM" and it always returns "Error". There is no data for "Memory used by VM" either. I am using SNMP and CLI SSH to connect. Thanks.
Stop timer NOT started when Requests are Resolved?
Hi, I've noticed some Requests go overdue immediately when requestors reply to resolved requests. Even though the Request was put into the resolved status before the due date, users who reply after the due date automatically make the request go overdue. It seems that the stop timer does not start when Requests are put on hold - is this correct? I appreciate I can use the settings under the Admin / Self-service portal settings to prevent requestors re-opening Requests with emails, but we like this
Submit Requests via .Net Application
Just wondering if there is a way to use the API from a VB.Net application that i am developing? would love to be able to add requests thanks
Maybe instead of iphone specific app Zoho should standardize on an HTML5 web app for mobile like google.
My frustration with mobile apps is usually they only come only come out for one carrier. Just supporting the Iphone would be a mistake!. Lots fo thech's also use other smartphones. I have both Android and Palm WebOS phones. It might be better to support an HTML5 web based app for mobile rather than an app built for a specific phone. That way you can say you support all of the modern smartphones....
Issues of OpManager Build 8052 and ServiceDesk Plus Build 7608.
There is an issue of integrating both the applications. OpManager does no log auto-tickets in SDP. The dopcumentation says as follows:- "Since OpManager uses email as the mechanism to log a new ticket, you need to enable the “Email - to - Request” conversion feature in ServiceDesk Plus." Where is this feature in SDP release 7608 ? Regards, Shah...
Delete all request and reset request counter
Help me to delete all requests, computers, changes , announcements, tasks and other elementary operations but save all requesters, specialist, group, categories, knowledge DB, all template and other settings that I have in Administrator tab and reset request counter. reinitializeDB.bat don't help me because it kill all and Admin settings too.
Application Manager compatibility with Server 2008
Hi! I've installed AM rel 8 with service pack 6 on Windows Server 2008, but it can not start because of java runtime exceptions. Have anyone had any success with it? Roman.
AM 8 on Windows server 2008
Hi! I've installed AM rel 8 with service pack 6 on Windows Server 2008, but it can not start because of java runtime exceptions. Have anyone had any success with it? Roman.
Downtime schedule not saved
Hi all, I have a small question about the downtime scheduler. Our network supplier sends us maintenance notifications two weeks in advance. I would like to schedule some downtime for the affected location to prevent all the alerts being send when the connection is lost for a few minutes due to work being done on the line/router. When I enter all data in the downtime scheduler and click on save nothing is saved. No messages pop up. I'm returned to the downtime schedule overview that is empty.
Forward Template not used when forwarding "Conversations"
Apparently the "Forward" template (Admin > Notifications) isn't referenced when forwarding a "Conversation". It works fine when forwarding the "Description", but not for subsequent conversations. Please confirm and address this issue as soon as possible. Thanks- Marc
reporting & stats issues after moving requesters to another site / department
Hello We have 4 users that changed the site and the department 3 months ago. Unfortunately, I forgot to update their site and dept in SD+, so we continued to open requests for those people on their old department. I changed now the site and department of the 4 requesters. When launching the request report by department, the requests are still booked on the old department. Then, I edited the requests and updated the site and the department to the new state. The report is still not updated, and the
Can I do a softwareinstall in non US language
Hi, I am trying DesktopCentral and while I can do security patches on a german win7 testsystem I do not find a way to install for exampe a german adobe acrobat reader. Do I have to sign a request to accomplish that? regards Oliver
Support for Windows 2008 R2
Hello, Does AD Manager Plus support Windows 2008 R2 in mixed mode or natie mode? Thanks, Benny
OpManager not discovering devices
Just installed OpManager, went to discover devices and it just sits there at 0% completed forever. Tried several times. I'm able to add devices manually and they are monitored correctly from then on, but it will not go out and automatically discover. Any ideas? Can't find any errors in any log files. Thanks.
Removing ALL Product Types (BULK DELETE) in Service Desk
Is there a way to remove all product types in 1 go - i cant find an easy way to do this anywhere and also is there an easy way to use mysql manager to do similar things (i cant seem to connect mysql mangement studio express to teh database) does anyone know the default settings to be able to do so.
Need to keep users from being able to change their department
I need the ability to lock users departments and keep them from being able to see other departments that are listed. Is there a way to do this? Thank you, JW
Major Date-displaying Problem in SD+ 7.6 Build 7608
We realized there is a major issue with the dates (created on, due by, etc.) in requests in our ServiceDesk Plus 7.6. Build 7608 installation. See attached screenshots to get an idea what I mean (Today's date is 23.06.2010!):
Cannot connect to gmail mailbox
We recently migrated our email from Exchange to Google Apps. However, when I go into my Mail Server Settings and set up the account, MSP is unable to connect to the mailbox. I am using IMAP, the mail server address is imap.google.com on port 993. When I try to save the settings I get the following error message : FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Problem connecting to mailbox. I can connect to the mailbox through gmail
Average Resolution Time
With the availability of resolved status.. is there any field which contains the resolution time of the request. This time should be calculated as difference of time from the ticket marked resolved to the creation time and only include the operational duration.
EventLog Analyzer: configureAsService error
I'm trying to install EventLog Analyzer on Ubuntu 10.04. I selected the option to install it as a service, but an error occurred. When I checked the log, it shows this: .: 8: setcommonenv.sh: not found I opened the script and changed the line to "./setcommonenv.sh". I then tried to run it manually with the -i switch, but I got this error message: mainusr@testdt:/bin/ManageEngine/EventLog/bin$ sudo ./configureAsService.sh -i ./configureAsService.sh: 167: cannot create : Directory nonexistent chmod:
[Forum RSS Feed] - Broken on june 22
Hi, I use the RSS feed to Opmanager forum for a while now and it works fine, but since this morning, I recieve feeds from all the forums, instead of only the Opmanager one, I looked for a few others feed and they now all return every forums, not only the specific one, as an example, http://forums.manageengine.com/opmanager/feed gives the same thing than http://forums.manageengine.com/desktop-central/feed or http://forums.manageengine.com/servicedesk-plus/report/feed I post it here
Remove LDAP Authentication
Hi, I used to use the Domain authentication. Today I made available the LDAP authentication I imported the users, so now I have every user twice (one with my domain, one without domain). But for my account, the LDAP one is selected and I don't have the administrator rights, like I had with my account with domain authentication. I don't have another admin account. Please help me to remove LDAP authentication and get back to Domain one!
Help to move SCP 7601 to a new Linux server
Our Company is going to move the SupportCenter Plus to a new Linux server. Since the current version we are using on the old server is 7601 we would like to copy the back up on the same build version and upgrade it (if necessary) only after the new server is running. So I'm looking for the 7601 bin file that I cannot find in the website. Can you please post the link here? Otherwise please indicate me any alternative method to move the SCP 7601 with all the backup to a new machine. Many thanks, Andrew
On Active Directory import: match field "Site" with AD-field "City"
We realized that on a Request import from Active Directory, one can only match the field "Site" with the AD-value "Office". This is quite wrong for us, because we use the "Office"-field for the real office number. I would very appreciate, if we could match on an import the field "Site" to the AD-value "City"! Is this probably already possible via a workaround? Because it would save us a lot of work...
Searching for Merged Request (Child)
Please can you advise how to search for a child request that has been merged? This has always been an issue for us but used to be able to search for the requests by changing the request numbr within the URL of another request. This no longer works since we have updated to version 7608 and is a major issue as requesters keep on quoting RequestID's that have been merged. Please could you advise ASAP. Thanks
Report Software Details by Workstation
All, I tried doing this using the Report Wizard, but what I'm asking for spans too many tables for it, I think. We're currently being audited by Adobe (joy!), and they want to know a lot of information about what we have installed (including the Free software such as Adobe Reader!). So, I'm trying to generate a report which gives the following information, to add to another spreadsheet which we're working on: Computer Name | User | Product Name/Version | Assigned License Key
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