Password reset history
Hi, I have just started to try out this apps. I would like to know if a password has been reset, is there a history stating when, who has reset the password? I searched and could not find anything on that. Regards Nick
installing Manage engine Service Desk 7.6
hello everyone, i had a manage engine service desk 7.5 installed on windows 2003 server. i decided to configure on a new server (Windows 2008 or 2008 R2 server) Manage Engine 7.6 version... my questions is next: 1. how compatible is Manage Engine Service Desk 7.6 with Windows server 2008 / 2008 R2. i was watching online tutorials and in requirements page there is only XP and 2003 server. 2. can i export those data which were entered on 7.5 to 7.6?
AD Manager Plus tries to start but fails
ADManager Plus - attempt to start console. Progress bar gets to "Loading Audit" then restarts several times then quits. Can anyone tell me what causes this and how to fix.
Templates
Opmanager is capable to send templates to manageengine for sharing. Where can i find the templates of others that are shared??
Recurring Alerts
HI I would like to get alerts on specific intervals until the rearm value is reached.is this possible? (I have set a threshold value of a partition to 85 and i have reached to 90, of course i got alert as soon i crossed this level. Until I reach back to less than 85 I should get alerts with an interval of 5 mins. ) i am using OPManger-8 . Regards, Rajesh Sharma
Eventlog Stops collecting data from some servers
Since yesterday my server is not collecting data from 2 servers, i already have restarted the services and rebooted the eventlog server but still doesn�t collect. If i use the "Scan Now" link, it works fine. How can i fix this issue and have all servers data collected? Thanks in advance... Wagner.
IBM Server Monitoring
Hi, I'm trying to get temperature and fan information from IBM system X server using SNMP. I found a MIB but it seems that snmp is disabled on the server. How do I enable it?
ManageEngine - HyperV Performance Monitor Free Tool
Dear All, We take immense pleasure in announcing the release of ManageEngine HyperV Performance Monitor Free Tool. Hyper-V, is the Microsoft's solution of server virtualization technology. HyperV performance monitoring tool helps administrators to monitor the system parameters of VM installed in a HyperV host (Windows 2008 R2) . This tool monitors performance parameters of the host machine as well as the performance metrics of the VM running in the host using the Microsoft Hypervisor technology using
BUG: Changing IP of existing device does not update monitors
BUG: Service monitors (TCP port checks) do NOT get updated properly when you change a device's IP after the device has been added to OM8. I confirmed this two ways: 1. The original device I scanned (1.2.3.4) was pingable and had 21,80,443,3389 open 2. The device IP I changed to (1.2.3.5) after the fact only has port 25 and 80 open, yet the monitors still show port 21, 443, 3389 as "available" and up. 3. I checked the MySQL DB, and in the table opmanagerdb.managedobject, the entries under NAME and
SQL Query and group by
Hi, I was wondering how to group the report data under group headings like we get by using - "Step3 - Select a column to group by", when using SQL query instead of report creation wizard. We are using SDP version 7509 with MySQL DB My SQL query looks something like: SELECT aaov.NAME "Site",workstation.WORKSTATIONNAME "Workstation",resource.ASSETTAG "Resource Tag",resource.SERIALNO "Serial Number",LONGTODATE(resource.ACQUISITIONDATE) "Acquisition Date",product.COMPONENTNAME "Product" FROM SystemInfo
BUG: Adding device fails when device is not ping'able
When I attempt to add a device in OM8 and that device is not ping'able (but some TCP ports are open, e.g. 25, 80, etc) the add fails. This is a serious problem for us as we have hundreds of devices that are not pingable but do have open TCP ports that we need to monitor. I've seen this issue brought up before in the forum, and a "workaround" was promised for a future version of OM, but I do not see it in OM8. These devices are behind multiple firewalls in our facility, so simply enabling ping/ICMP
Problem with OpManager seeing my modem/mobile phone.
The modem/phone I had connected to our system was working fine up until this morning. It is a Sony Ericsson W800i connected via a USB cable. I installed the latest patch (8720) and restarted the server and now the modem is just coming up as disconnected. I have uninstalled the modem several times and tried everything I can think of, but OpManager refuses to see the modem. The windows server sees it fine in device manager. I'd appreciate some suggestions from the experts :-) Many thanks, Alan.
Exportable / importable device templates
A few years ago OpManager was supposed to be getting the ability to export / import custom device templates. This feature would allow the community to share templates for devices rather than have to figure them all out "by hand". What ever happened to this feature?
HI..
how to add a technician in "free version of manageengine service desk"
DataBase Parameters
Hi, I would like to know in wich conf file can i see which kind and where's the DB the software it's using currently. Thank you.
Firewall Windows 7 & scaning PC
Hello all. I need help in configuring firewall windows 7 for scaning PC in domain windows. Firewall off - scan is saccessful. Firewall on and set open state for any port and any protocol from local area network - "No response received from workstation. Probably the workstation might be switched off or does not exist". Help me, give me, please, detailed instructions on configuring firewall and security policy! Thanks.
Patch 7609 - Fixes contained?
The release notes for 7609 seem a little sparse for fixes this time. I was told that SD-29060 - system hanging/not collecting emails was to be fixed in this release and doesn't seem to mentioned. Are the release notes light at present to be filled out when the official annoucement appears here ( found by checking ABOUT in SDP and then going to manageengine site ) or is there another service pack due very soon to fix the very pressing issues! Thanks, Andy
Hotfix 7609 Released
Dear Users, A Hotfix upgrade over 7600 has been released and is available for download. Following are the list of issues that gets addressed / fixed in this hotfix upgrade . Enhancements in 7609 SD-23982 : E-Mail CC option while creating a request into servicedesk has been included. This will be set through webform / api / email parser. SD-26402 : Multi app rover for the Purchase order has been implemented.In which all the PO approvers has to accept the po to get approved.If any one of the approver
OpManager 8720 - Problems with VMWare ESxi4
Hello, yesterday we did an update to Build 8720 (thanks for that service pack). But we have still the issue that we can not monitor VMWare Esxi4 Servers. If I add the VMWare Server it is always detected as Unknown/Unknown/Unknown (snmp is enabled on the VMWare Server and OpManager credential check responds SNMP passed). If I change the type to VMWare ESX Server (which is the only ESX type in the dropdown list), OpManager does not see any Virtual machines. Could it be that the service pack did not
Widgets features.
Dear all, We want the widgets as such attached file. Is is possible in the future? Thank you in advance. Ko Young Suk
Customizing the template
The Opmanager could support customization of the template Instead of graphics fixed cpu, memory and disk, we could have freedom to choose which graph we want to put there Means that through widgets Is a tip Regards.
Spam filter not working after migration
Hi, Last Friday I migrated SCP to a dedicated server and upgraded it to the latest build. Sind’s then it seems that the spam filter is not working (properly). I have the following settings set for the spam filter. And as you can see below, mails that should be blocked are not. Can you please help me fix this? Regards, Allistair
opmanager 8720 not sending email
upgraded from 8052 to 8720 and lost the ability to send emails. after trying to test notification profiles and trigger alerts, found that alarms were being generated but not sent. rolled back to 8052 and email alerts are good once again
Backup/Restore of OpManager 8022 clears the check for alarm clear notifications
We recently moved OpManager build 8022 from one server to another. The backup/restore procedure copied everything over, except the check for "notify when the alarm is cleared". All of our alerts should send clears, but I don't see any way to reset this other than to go into each device, go into each notification profile for that device, and check the box. For 150 devices, with between 3 and 5 notifications each, this is a week-long project. Is there a way to check this for everything, through a
Some stray entries found for this device
I want to add a new device but i get this error: 'Some stray entries found for this device' How i can remove this device from opmanagerDB, o What is the matter ? please let me know something regards,
Update from 7016 to 7503
Hello guys, I have a big problem. I make my backups and start the update proccess from 7016 to 7503 version. At 98% some errors appears in the cmd window and the setup starts to uninstall the application (see the UpdateError.zip file). After the uninstall proccess, I got some corruption on the files and the data base. So, as solution, i've reinstaled all the SupportCenter Plus and the data base and, finally restore the backups. Before the re-installation, I've tried to install from the start and
Restoring Admin rights
Hi, How do I restore admin rights to the admin user? I noted there is a database route for servicedesk but nothing for support center. I reduced the admin rights for the main admin user to a business unit manager from Global. Thanks Stew
Rediscovery problem + Availability report error
I got three problems with OpManager: 1) I've got a bunch of switches where clicking "rediscovery" doesn't do anynthing. The interfaces are simply not added to the device. 2) I've read about a working solution that should by available in the customer portal, but I don't have a login there (besides having bought OpManager). 3) My reports and dial graphs doesn't show availability information - the only say that the device is not being monitored. Could someone help me?
AIX Monitoring ?
How do you monitor IBM AIX currently ? What info do you expose.
SMTP Settings - Not Sending Email
After a bit of troubleshooting, I was finally able to get the incoming email settings correctly configured for ServideDesk, but I've failed to get the outgoing mail settings correctly and SDP isn't sending out replies or notifications. I'm running Windows Small Business Server 2008 with Exchange Server 2007. I've tried everything I can think of - including altering the mail server name, using authentication, etc, and nothing I've tired seems to work. I've checked the Firewall, but I don't see anything
How to create a reports only role
Need to create a role that can run reports only, but do none of the bulk or individual user change functions from the perspective of the ADManager Plus application. How do I go about creating that role?
Adding New Product in Purchase Order Fails to Load
I opened a new PO to order some new software. I click on the little button next to the Product's drop down which is supposed to pop up a window to add a new software. However, instead, I get the "Loading Please Wait" dialogue that never compeltes (see fail1.jpg). The other add buttons seem to work properly (add vendor, add shipping address, add billing address). It also doesn't matter what vendor I have selected. I even tried creating a brand new vendor (Test Vendor 1) and was still unable to
Tasks
When a task is assigned to a group only, and no technician is selected, where do these Tasks appear? On the "My Tasks" panel of every user, only the managers, administartor?
Add Workgroup VPN Client
Hi I am using Desktop central-7 in our Domain Environment .I need to add our VPN client to the Desktop Central. My VPN client is in Workgroup. I am trying to add the VPN client Using the Remote office option.I am able to take the assert Details. But i am not able to install or remove software package.It throw an error "The specified server cannot perform the requested operation." Kindly please help me on this error. Regards Krishna
Web Client
I am trying to use the OpManager 8 trial version but when I start the web client, it opens a blank IE window. How can I resolve this so I can start evaluating the trial.
NetFlow Analyzer 8.5 - Advanced Security Analytics Module Available
Folks, We are happy to announce the immediate availability of NetFlow Analyzer 8.5 GA with Advanced Security Analytics Module. We thank all our beta players for their feedbacks. It helped a lot to improve ASAM and re-prioritize our road map. We support both Windows and Linux builds. Below is the link to download NetFlow Analyzer 8.5 with ASAM module. http://www.manageengine.com/products/netflow/download.html Existing customers please fill this form to get the service pack with 30 day free evaluation
How to change the Configuration deploy Time
Hi , I am using DC7.I was Deploy a configuration on a client it will take 90 mins to Process . can i change this configuration Deploy time. any one help me on this. Regards moorthi.
Clarification about Deploying MSIs
OK. One thing I'm not clear on is the switches for deploying a MSI package. If i want to use switches like /qn does it need to be a msiexec type of package? I've been looking at the help document and it seems for an MSI you can do arguments but not switches. If it needs to be a msiexec/exe type of deployment how do i reference msiexec.exe ? I just want to pass the arguments /qn and /norestart to an msi that I'm trying to deploy. If I try to put that in as an argument for an msi it fails. Is that
Proxy master flag being ignored?
Hi All, I'm having a problem with OpManager where, we used to use a Proxy Server but have discontinued use. We've changed the default gateway on the OpManager server from the Proxy Server to our new (non-proxy) gateway box. However, all our external URL monitors are now failing. I went into the Admin module and unticked the "Enable Proxy" flag and tested the external URLs again and am still getting "The URL http://www.chemalert.com.au/ is down, Reason : Host Unavailable". Yet I'm able to log onto
Request information of merged Request stay in database?
Today I struggled a little bit with deleting Sub-Categories. Of course I figured it out, and I was also able to mass-edit all Request who had the "old" Sub-Category asssigned. However, ServiceDesk then still said, that the Sub-Category I wanted to delete is still used by "another module". I switched then into the Database (MSSQL) and searched the WorkOrderStats for the affected Sub-Category ID. It turned out, that we had some tickets that obviously had assigned thit Sub-Category some time ago,
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