JMX monitoring with Opmanager
Does Opmanager (with no additional plugins) have the ability to do JMX monitoring? Is Applications Manager the proper tool for JMX monitoring and would I need to purchase the entire product or is there a plugin for Opmanager? Thanks
How to Rebrand and use company logos
I understand your supposed to go into the xml file to rebrand the name. I did so and nothing changed at all. Also I cant figure out where to go to add my company logo instead of the service desk one. Do I need to go into the CSS sheet and enter in my image?
public ip doesn't show on the wan interface
public ip doesn't show on the wan interface
Hotfix 7610 released
Dear Users, Hotfix over 7600 has been released, Please refer to the announcement post for more details about the list of issues getting fixed in it. https://forums.manageengine.com/#Topic/49000004183276 Regards, Srikrishnan ManageEngine ServiceDesk Plus - Help Desk Software of your Choice
URGENT!!! Bug in new version of service desk 7.6
hi there, i wanted to install new version of Manage Engine Service Desk v7.6 on Windows Server 2003... i ve prepeared an OS for it.. installed MSSQL 2005 as well and when i finished installing new version of service desk, there occured next problem: window appears of service desk, its like initializiing server, and suddenly closes window. then again, begining initializing and closing window... in task manager i saw that java process is consuming a huge amount of memory, is there any patch
Self Service Portal – Questioner
Hi Can I put a pre-defined Questioner template that the user can answer it, and then this questioner is automatically opened as a ticket? how can I do it?
SD+ 7.6 - SP 0.1.0 - All users unable to log in.
When attempting to log in to SD+, I get the following message: Username or Password is incorrect on the login screen. On further review of ..\server\default\log\serverout0.txt, I see the following lines repeatedly for each login attempt, regardless of user: [17:31:23:712]|[07-27-2010]|[com.adventnet.authentication.PAM]|[WARNING]|[21]|: FailedLoginException occured with message : Exception while retrieving user account| [17:31:23:712]|[07-27-2010]|[com.adventnet.servicedesk.setup.util.SSOUtil]|[INFO]|[21]|:
Capture company name from requester email address for report
Hi there, The requester column in the request report captures the name of the requester using the email address. It only captures the person's name, not the company name i.e. @......... Is there a way to capture this information? Any suggestions...
Monitoring PostgreSQL / UniVerse / Informix / Sybase
You can monitor PostgreSQL / UniVerse / Informix / Sybase from Applications Manager using Script Monitor. We have a sample script ( script.zip ) which can check the availability of the database server by establishing a JDBC connection to the database, execute query in the database server and collect information from that query ( we have also attached the java program in the zip file, so you can modify it to meet your requirements ). You can also use this script for executing your own queries in Oracle
Product and Contract
Hi, We are selling two different software’s and most of the time they have been sold on different times so Software 1 (S1) is sold the 3/6 2008, and Software 2 (S2) is sold 9/8 2006. Now, when we sell software it’s almost always with 1 year service. So S1 has service who expires 3/6 2009 and S2 the 9/8 2007. The way its build up now is that I manually must change the contract if I want to use the Product/contract relationship. I don’t understand why I must manually change this. If I in a Contract
OpManager for SNMP Traps and Alerts
Hi there, I am looking to use OpManager to mainly receive in SNMP traps. We install networking equipment (no more than 2-4 devices) on our clients networks and want to set them up to send SNMP traps to OpManager. We have not direct access to the devices as they are on our clients networks (behind Firewall NAT etc) We have the Traps coming into our hosted server and have tested that the SNMP traps come in ok (Not Using OpManager) We want to use OpManager to process these traps and generate
How to change blocked message
Where do I go to change " Your account is bloacked. You Can't perform "Password Reset" / "Account Unlock". Contact your administrator. I want to customize this message. thanks.
Time Zone (GMT-04:30) Caracas not found in SD+ 7.6
We are testing the demo version of SD+ 7.6.0 Buil 7608 to replace our current support system of our company. We found this problem with time zone: The time zone "(GMT-04: 30) Caracas" for Venezuela is not available in the web application. They can help us solve this problem? See attached image... Thanks.
Restart a service
Hi Guys, I am looking to restart a service, in the computer configuration there seems to be only stop and start a service. When I choose a new configuration and pick stop a service, then add the same service to start the service, it gives an error "Given service 'CrmAgnSvc' already present !" I need to be able to stop and then start the service right away. Any ideas or advise would be grateful. Regards. Billy.
cannot select workstations
When looking at the list of workstation's that have failed to scan I cannot see a check-box where I can select individual workstation's. Although at the top of the list there are buttons such as delete, scan now and credentials. I can click on each workstation but that only opens up the properties for that workstation. in other words I am missing the check-box's along the left hand side. thanks J
Where is my device?
I manually added 2 access points and it says the device is added but I don't see it anywhere. There is no additional devices in any group and when I do a device search it doesn't come up. I have confirmed a snmp walk works without any problems. The devices in question are 3com 7760 access points. Has anyone else seen this? Thanks!
Java process
We monitor a java process on our linux box. Each time we restart the linux server we have to delete and readd the java process, because the process isn't found. Assume this is due to process id? Is there another way to resolve? K Schlarb
Receiving Traps
I am receiving traps from another server. This server is sending or forwarding traps for the servers that have issues. My problem is that the traps I am recieving show up as alarms for the forwarding server, and not the server with the issue. The trap looks like this. .1.3.6.1.2.1.1.3.0: TimeTicks: 247 days, 22 hours, 19 minutes, 1 seconds.: .1.3.6.1.6.3.1.1.4.1.0: Object ID: .1.3.6.1.4.1.2120.0.1.1: .1.3.6.1.4.1.2120.0.2.0: *IP address of server with issue*: .1.3.6.1.4.1.2120.0.2.1: 7cd0a48e3a61310bbdf5b402f93607bd:
MySQL error in Windows Event Viewer
In Windows 2000, I have Firewall Analyzer running. Everytime Firewall Analyzer starts, I get this error in the error logs: Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them Firewall Analyzer starts off fine - should I be concerned about this error? Is this a critical error?
personal alarm
Is it available to create my own personal alarm??? For example i need an alarm for cpu utilization, how can i configurate this for my notificaction profile?? cheers
NBAR and bittorrent
HI! We have a router with enabled NBAR. On the router side all works fine - detect and account: sh ip nbar version .... 27 bittorrent Mv: 3, Nv: 2; flash:/bittorrent.pdlm sh ip nbar protocol-discovery .... ------------------------ ------------------------ ------------------------ bittorrent 3563925 2614292 4336629042 765924165 30000
Archiving Data?
Good morning, Is there any easy way at the moment of creating an archive of old data? We have been using the software for about 7 months now and I'm looking at how we can archive off some of the data to improve the response on the system as if you are viewing or queering the full table it takes a while to bring the information up? If this is not on the wish list can it be added as the more use of the system the bigger the files become which has already started to cause a slow down? Thanks
No Data Gathered After Joining OpManager in Active Directory
Hi, Would like to refer problem encountered in OpManager. While OpManager is not yet joined in Active Directory it can still gather data for CPU, Disk, Memory utilization but once we joined it in Active Directory it can no longer gather data from the servers. What might be the cause of this and how can we resolve this problem? Thanks in advance.
Master-Slave Function for Issues
Is there a possibility to create master-slave issues? Or o create a Sub Issue from a Main Issue?
Can external actions be initiated via SD+ events?
We have a need for SD+ incoming tickets from a particular category or queue to initiate outside events that will eventually result in outside interfacing with the MySQL database on the backend. We have a developers bug tracking database that currently requires too much duplication of effort/manpower when someone submits a bug request through SD+, and we have to duplicate some of the effort in this entry into another database. Right now, the scope of external events seems to be the generation of a
Oops looks like a few tables got corrupted
After spending hours setting up op manager and importing all devices, it works ok for a day or so and then get the following error when trying to log in Oops looks like a few tables got corrupted. Don't worry.. Run RepairDB.bat from bin directory and restart the server when we run repairdb.bat it says it finds problems and fixes them. However when logging in we get the same error We have now re-installed op manager 3 times and configured it. Any idea of the problem? We have disabled antivirus
Server Distribution
I am currently evaluating "Desktop Central 7" for a bank with remote offices. I really like the idea of having Server Distribution since it will be faster for local installs. I created 1 Server Distribution at one of the remote offices and had 1 PC get an update from it. I am trying to figure out where the PC got the software from, either the local server or the one at our main office. I have looked through most of the logs and don't really see anything that jumps out and says it was installed
Default Request Template Manditory Fields
I want to be able to make anything I want a required field in the default template. I want to be able to make Subject, Description, Asset, Site, whatever a required field. In 7404 the subject was a required field. I saw in the 7405 notes that a listed fix was "SD-14185 � Description field cannot be made as mandatory field in request template." I installed the hot fix and now not only is the description not able to be made into a manditory field (it couldn't before the fix anyway), but not the subject
Business View with Esx
Deal all, How to create (if it's possible) a business view with Network Switch and Esx. Each Esx has 3 or 4 Ethernet cards connected at the same Switch. I Can't create more than one link between the switch and the Esx. Best regards,
Connection page is blank
Hello, I am trying to change the http port of ADManager Plus but the connection page is blank. Does anyone know how to change the http port from the default of 8080 post installation? Regards, LeRoy
Request Type Field
Somehow from 7/25/10 around midnight I know longer have the Request Type field as an option. All of my forms are missing this field and you cannot add it when creating a new forms, it's not in the add fields list. The previous tickets do not show the field either but I have the email alerts when the tickets were created over the weekend and they have the request type entered. If I create a report the request type is not listed. It seems this field has disapeared frm displaying but the data is
Reports and Dashboards
I would like to see dashboards and standard reports that follow HDI industry recommendations for metrics and KPI's built into SD+. i.e. First Call/Contact Resolution, requests/ticket aging reports, etc. Thank you Bonnie
help with web usage reports
My web usage reports show web sites and hits but the bytes send and recv are always 0? can anyone help? Traffic reports only show VPN traffic. Web traffic is also always 0. i'm running a cisco asa 5510. thanks,
Distribution servers
I have successfully migrated my Desktop Central server to a new machine using the instructions here. However, I am also using Distribution Servers. How do I configure each of the DS for the new server? Also, does it matter in which order I reconfigure the agents for the new server IP on the WAN and the DS? That is, would I reconfigure the DS before the I reconfigure the WAN agents, or would I reconfigure the WAN agents before I reconfigure the DS? Thank you!
Cannot modify Remote Office
I am trying to modify my Remote Offices in version 70117. When I change the IP address in Desktop Central Server Details, then click the Modify button, it says Successfully Modified Branch Office. However, when I then open the edit window again for the Branch Office, it has reverted back to the original IP. Please help.
Remote Office problem
I have created a Remote Office and downloaded the agent installer for that specific Remote Office in version 70117. When I manually install the agent on a computer it checks in with the server, but it gets added to the Local Office rather than the correct Remote Office. I made sure that I have downloaded the installer for the Remote Office and not for the Local Office, and I have tested several times with the same result. Please help.
Problems opening pdf files after uploading them as invoice files or license files.
When I use software licenses and upload pdf file, when I try to open it, it opens not the original file, but file with the name report.pdf and I get an error - something about the file being corrupt or invalid format. I tested it in 2 different installation of latest Desktop Central, using different pdf readers (adobe, PDFXechange, Sumatra), different browsers (Firefox, IE). I also tried to download file first, but it downloads as Report.pdf (not the name I gave it originally) and it fails to open
Stale Session
I have a site that I have been monitoring using a URL sequence for a number of months now. As of last weekend it seems that AppManger is failing to monitor some of the pages in the sequence. Based on the logs on my webservers it seems that either appmanager is not keeping the session persistent throughout the transaction or it is using old stale data. Does anyone have any idea on how we can debug this?
UX improvement in adding item to the inventory
UX improvement in adding item to the inventory
Robo Technician
The Robo Technician feature in the V7 demo is very interesting. Could save us much time. There is one aspect of this though that I cannot get my head around: If a requester is needs their Active Directory password reset then how do they - make a request via Servicedesk or email - receive the new password via Servicedesk or email ...when both of those services are accessed via their AD account ??? I'm missing something but not sure what....
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