Software license reports
Please find the Software license reports below . PURCHASED VS INSTALLED : 1 Site based : Software Manufacturer Type Category Purchased Installed Max Used Site SELECT Max(SoftwareList.SOFTWARENAME) "Software",Max(SoftwareList.FILEVENDOR) "Manufacturer",Max(SoftwareType.SOFTWARETYPE) "Type",Max(SoftwareCategory.SOFTWARECATEGORY) "Category",COUNT(DISTINCT(SoftwareLicenses.RESOURCEID)) 'Purchased',COUNT(DISTINCT(SoftwareInfo.SOFTWAREINFOID)) 'Installed' ,COUNT(DISTINCT(MaxUsedSwInfo.SOFTWAREINFOID))
All my assets are marked as workstations
Hi I have scanned our network to have a full list of all our network attached devices. However alle assets are marked as "Workstations" (also printers, switches and more). How do I change those to the right type? Kind regards Laurids
Requester cannot close request through email
Hi, I tried to send an e-mail to close an already open request but it creates a new request. In the error log, I see it says that the Requester doesn't have permissions to CloseRequest. The contents of e-mail contain the following @@OPERATION = CloseRequest@@ @@REQUESTID = 54@@ @@TECHNICIAN = administrator@@ @@REQUESTER = administrator@@ Please let me know if I'm doing something wrong and what is the correct way to do it.
Wrong German translation in the Request Approval form
We realized - due to complaints of users - that there is a mistake in the German translation in the Request Approval form: In English, the request can be "Recommended" or Rejected" via radiobuttons. In German, the first button "Recommended" is wrongly translated into "Aktion". It sould read "Zustimmen" / "Freigeben" or something similiar... We are using ServiceDesk Plus 7.6 Build 7608. Is it possible, to fix such translation mistakes ourselves? If not, I'd rellay appreciate to see a fix for
SNMP Trap issue
Dear All, If any Router/Switch/Windows workstations were downed, when do these send the Trap to SNMP Trap Processor of OpManager? Do SNMP Trap Process receive the trap when? Is relate to polling interval of OpManager? Thank you in advance.
Updating the new drivers for OS Deployer
Hi Folks, Here is a quick procedure to update the files on the OS Deployer server so that the OSD boot Agent can support the latest drivers, especially Ethernet/Network card. You need to download and decompress 'bootwiz.sys, kernel.dat and ramdisk.dat' files from the following archives (ZIP files) to update OSD Bootable media and PXE Server. Update the OSDDemon folder Download the below given zip http://bonitas.zohocorp.com/desktopcentral/24Jun2010/OSD_Agent.zip Now replace 'kernel.dat' and 'ramdisk.dat'
[Resolved] Upgrade from build 7500 to build 7514, then to build 7514 to build 7600
Good afternoon, We tried to update Service Desk Plus from build 7500 to 7514. I've dowmloaded the pack from there: http://www.manageengine.com/products/service-desk/service-packs.html Then I launched the UpdateManager.bat clicked on browse and picked the file ManageEngine_ServiceDesk_Plus_7_5_0_SP-0_14_0.ppm There I have an error message : "The file that you have specified is not compatible with this product". (see print screen) I checked the version of the software: it's the build 7509 (see print
Mgration OpManager Databes between different servers.
Hello. I would like to migrate my instance of OpManager to another server (difefrent physical server, different instance of MSSQL 2005). I don` t how to do this. Please help me...
Desktop Central manage software licenses
Hi, a customer recently bought the Desktop Central software. He needs to manage software licenses but he has two problems: 1- the Microsoft office licenses are 1 for each PC and this is easy. The problem arise with Citrix users. Each user should have is own license. How they can count them? 2- they have several licenses for Lotus Clients no matter the version, unfortunately the DC counts each client version as a separate software. How they count the whole Lotus Clients installed instead? Thanks.
IBM AIX memory utilization on Application manager 8
Hi Guys, Kindly help in giving me the command Application Manager uses in retrieving memory utilization in IBM AIX servers. My application manager is not giving me memory report of AIX servers. Thanks Emeka
Strange Time Format
Under the Personalize options when setting the time format I can choose the time format 30.36.2010 8:36 This then renders as: I am pretty sure this is supposed to diplay as 30.06.2010 08:36
JBoss 5 Support
Is JBoss 5 supported? I have been able to hook it up, but I still get a few exceptions on start up. Some meterics show others do not.
Entries for the device are either partially added or removed.Click [here...] to remove and readd the device
Hi OpManager Team, i got a problem here. Before this my company data center using AD 2003 and Windows 2003 Server. On last week we upgraded it to new server using AD 2008 and Windows 2008 x64 server. After migrate i configured the snmp for this server and added in opmanager and it was successful.Both the snmp and wmi testing credential was successful.After a few days i noticed that when trying to generate the RX/TX report traffic the new server details was not appeared. So to solve it i removed it
Problem restoring SNMP access to Cisco Switches
Here is my situation: I've had snmp working fine on my switches until recently. The change relates to the switch's management IP address. My snmp credentials fail when monitoring the switch using the new IP: old IP 10.99.1.10 255.255.248.0 new IP 10.1.99.10 255.255.255.128 I can work around the issue by deleting and then re-adding the switch. My best guess is that the problem is in the different subnet masks. I can tell Opmanager to monitor the switch using the new address (and I can
Issues monitoring Cisco Switches/Routers Interfaces
Hi, Last week I was able to monitor the cisco interfaces on our switches/routers. I now have the following issue: - No interfaces appear in the interface tab for the devices. If I press rediscover it finds the interfaces. I press add its states they are added but nothing appears in list. SNMP etc is working. Any ideas on what I need to check? Thanks John
WHere do i I Add new mibs to directory on Opmanager Server?
I added a new device cisco wireless lan controller and entereed the oid but no mibs. NOw i got the mib file where do i place it on the OPmanager server directory?
Issues monitoring windows services
Hi, There are three servers which I'am unable to monitor windows services on: - DWFS - SVTST001 - MFXPTEST I have confirmed that the SNMP and WMI settings are the same as working servers. When I try to discover the windows services none are found. Thanks John Nehme john.nehme@bankstown.nsw.gov.au
Running OpManager in two OSs
I just found out that the Linux installation of OpManager is not going to support the monitoring of the installed Active Directory Servers, or the installed M$ Exchange server. We are seriously considering the the OpManager for Linux installation, can we run both the OpManager Deluxe on Linux and OpManager Professional for Microsoft, and have the messages forwarded to one console? Make them reportable from one Server?
Opmanager and Sms ( short Message system)
hello, we already use Opmanager in our company. our servers are virtual windows servers of vmware. What do we need to use Short Message System abilities of Opmanager? Thanks in advance.
How to monitor for 2 CPU in one Server
I have OpManager build no. 8052 . I have 2 CPU server. How can I monitor 2 CPU in one server? Thank in advance.
E-mail Command Ampersand
Hi When logging requests with the e-mail command facility, it won't populate the site if its contains an ampersand. i.e. @@SITE=Blah & Blah@@ I have tried alternative ascii codes and do not wish to change the site name. It just doesn't populate the field. Any help would be appritiated? Thanks
Soon To Expire Password Notification Policy- Can't Add Specific OUs
Hi, I'm experiencing an issue where I specify a selected list of Organisational Units to apply the Soon to Expire Password Notification policy and when I save the policy and re-edit it, I find it reverts back to All OUs. I only want this policy to apply to specific OUs and there seems to be a bug in the product which will not let me do this. Any assistance would be appriciated. Cheers.
Log capture interval adjustment
We are pulling the logs from a high number of servers for our present configuration and I was looking into some way to adjust how often the analyzer goes out and pulls the log data in. I couldn't find anywhere to increase the amount of time in between the data retrieval. Is there a way to increase this interval so that we can reduce the demand on our ELA server? Thanks in advance for any info. Peter Worrell Technical Analyst Southern Maryland Electric Cooperative peter.worrell@smeco.coop
interconnection BES server - Service Desk Plus
Hello, I have a Service Desk Plus and I would like to know how can I make Black Berrys connect to the Service Desk using a BES server? I already Tried using the black berry web browser, and it doesn´t work. I appreciate any help you can give me!!!! David!
Problems with Netflow backups
Good Night. Yesterday was a problem with the application and tried to climb several backups but it was not possible because all these generated error and indicated that they were corrupt, because of this and the urgency of having the service we had to reinstall the application again. Then we started to review the information and found that when performing the backup should not have the service up and that it corrupts the database. (Http://forums.manageengine.com/ # topic/49000002655437) Because of
How do I Access "Self Service Admin Login" Screen, after hiding it from normal users in 2008 Server Core?
How do I Access "Self Service Admin Login" Screen, after hiding it from normal users when running on 2008 Server Core?
Change font default setting
When i creat a request, font default setting is veranda. Now, i would like arial with size 10. how can i change it? Thanks! Best & Regard
Default formating of technician Font size/style
I would like to be able to set the default font, font size and style from an administrative perspective. How can I do this so everytime a new response to a ticket is written the font is arial and size is medium? The text interface is cumbersome and you have to guess what font size is which. Normal, medium, large?? How does that equate to font size 8, 11, 13? Can I edit an ini file or code to force this? Joe
How to remove overdue status? (Due to incorrect category)
Hello, I have just upgraded from 7.5 to 7.6.08, and I have a problem, because SDP behavior has changed. In 7.5 if request was getting overdue due to wrong category, or priority, we just had to correct it (category&priority), and overdue status was gone. In 7.6 - if request gets overdue status, it stays event if we change category to one without SLA! This is incorrect behavior. Is there a way to remove overdue status? Or we have to wait for fix? Regards, Artur
Upgrade UAT Guidelines
I am about to upgrade my TEST environment to 7018, with the idea of going to iunstall 7.5 later in TEST then in Live. So this upgrade is basically a test upgrade to my TEST environment. My question is: Is there available a UAT checklist of what should be tested? I know, some will say, test what functiuons you use now, but was hoping for a more comprehensive test sequence. Hope someone can help
Request Custom Views are not properly working when SD is set to non-English
After the latest patch, Build 7608, finally the Custom Views do work again. Unfortunately we realized, that there is another issue: When configuring a Request Custom View, it is only properly saved & functioning, when the ServiceDesk Plus language has been set to "English" (by the User) However, the Custom Views do not work (get not applied) when created when the ServiceDesk Plus language is something else beside English (in our case it's German). I'd really appreciate if this could be solved
Upload to Pick List for New Template
I am using Service Desk for document management and it works nice for our needs. I need to create a new template to track training records for employees. Can I do any of the following: 1) Populate the pick list from the available requesters and technicians in servicedesk 2) Populate the pick list from AD on the domain controller 3) Upload the AD users to the pick list so I do not have to manually input each name For training records, I would select multiple users from the pick
Reports..."No Data Available"
How do you view reports created in Exchange Reporter? Keep getting "No Data Available". Client does see and is communicating with all exchanger servers.
Is it possible to view all reports generated by the technicians in SDP?
We currently have several technicians that have produced various reports and I would like to know if there is any way to see these reports. From the administrator account is not possible. Thanks in advance.
Escalate to Technician's Supervisor
We use ServiceDesk for multi organization, so we would like to set escalation to each technician supervisor which the information already setup in our AD. Can it be implement? For example, Organization 1 : A's Supervisor is B and C is B's supervisor Organization 2: D's Supervisor is E and F is E's supervisor If it is high priority and A is breach of SLA, the case should be escalated to B, and C espectively While if D is breach of SLA, it will be escalated to E and F espectively.
Auto-refreshing the Home tab
Is it possibe to have the Home tab auto refresh, as it is with the request tab?
CCTV and Dashboard Views for OpManager Distributed Edition
Hi, When can wwe expect CCTV views and custom Dashboards in OpManager Distributed Edition. What timeline is in place for these features? Thanks,
Opmanager query
Hi, i m using below query to take output for certain field of opmaanger , this query is general and it gives me output of all device in opamanger if u can reply me sure it will be easy for u .. mysql.exe -u root -P 13306 -e "use OpManagerDB;select oo.name as DeviceName,mo.displayname as DisplayName,topo.ipaddress as IpAddress,mo.type as DeviceType,sn.sysdescr as SysDescr,cfd.udf1 as SerialNumber,vd.name as Vendor from OpManagerObject oo left join TopoObject topo on oo.name=topo.name left
Can opmanager be used as security event reporting
We are currently using a 3rd party tool not related to opmanager which collects the windows security event log so we can report on which user has logged on at what time and on which devices. Is it possible to have opmanager be used as audit survey for specific events like logons ?
Windows event log monitoring
Is it possible to create a report in OPmanager that shows Windows Events(error, warning...) and also includes the person who acknowledged or cleard the alarm? What about added Notes, can I find it anywhere exept on the alarm page?
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