Can external actions be initiated via SD+ events?

We have a need for SD+ incoming tickets from a particular category or queue to initiate outside events that will eventually result in outside interfacing with the MySQL database on the backend.

We have a developers bug tracking database that currently requires too much duplication of effort/manpower when someone submits a bug request through SD+, and we have to duplicate some of the effort in this entry into another database.

Right now, the scope of external events seems to be the generation of a mail (if we so choose) going back to the requester upon submission. We don't have this on, as we have automated notifications being generated, and sending mail back will possibly generate a mail loop.

We want an external script to run based upon business rules we put into place.

Is this possible? Can it be added? And at what execution level would such a capability run?

Justin