Robo Technician
The Robo Technician feature in the V7 demo is very interesting. Could save us much time. There is one aspect of this though that I cannot get my head around:
If a requester is needs their Active Directory password reset then how do they
- make a request via Servicedesk or email
- receive the new password via Servicedesk or email
...when both of those services are accessed via their AD account ???
I'm missing something but not sure what....
If a requester is needs their Active Directory password reset then how do they
- make a request via Servicedesk or email
- receive the new password via Servicedesk or email
...when both of those services are accessed via their AD account ???
I'm missing something but not sure what....