Office 2003 installation?
Hi I am not able to install the office 2003 package in client machine using desktop central .any can help me on this? Regards K.Moorthi
Remote Access Control Button
Hi; I dont have the Remote Access Control Button in Asstes.
SDP Performance
Hi Team As you know, we are working with AirAsia on some performance issues recently.They are going full production and users/techs are logging in across Malaysia-Thailand-Indonesia, so new performance issues are coming up in the SDP system. Anything / Testing we can do to resolve this. Also, we wanted to use Qengine for testing the performance on the system. If we provide you with the data, would you be able to interpret and assist us in resolving the performance issues from the system. regards
User Audit
We have a license for 16 users installed on our server & I need to trace how many times each user connects to the Web console for auditing purposes. Are the loggings traced somewhere in a log file or in the database & is it possible to produce a report automatically ?
Linksys/Cisco Small business switches
Strange some of our switches are discovering while others are not. All Linksys/Cisco small business switches SRW208, slm224g4sp, slm224p, srw2048, .Any ideas.
Evaluate SDP
We are currently researching a number of service desk management products. One feature we really like in one we found is that it integrates with the Outlook (Exchange) calendar, so when a service ticket is scheduled, it appears on the technicians Outlook calendar. I didn't see that is specifically included or enabled with SDP, does anyone know if it has this ability?
Changing the header of the login page
Hi Is there any way to change the browser header of the user login page (and all other pages) Thanks
Customizing the Enrollment Completion Screen
After users successfully enroll, they get a screen with the last sentence stating, "Successfully completed the Question and Answer Registration." Is it possible to modify that to also say that the user may "now close the window using the 'x' on the upper-right corner of the screen"? I believe the name of the html is "QARegister"
DNS Server Problem
We are using version 7.6.0 We are having problems with one of our DNS servers. It happens to be the one we are using in Service Desk Plus for Pass Through Authentication. Now I cannot log into the site to change this information. Please help. Thanks
SDP 8.0 backend and My SQL versions
Hello, We have just installed SDP v8.0 and have noticed that that some of the backend components are very old Tomcat - 5.0.28 JBoss - 3.2.6 - Build: CVSTag= JBoss_3_2_6 date 200410140106 Is there a business reason that these older versions are still being used in the development environment? Is there a plan to upgrade these soon? There are many performance and security fixes in the latest releases, and I think it would be to your teams advantage to use these updated components. Secondly, Does SDP
Monitoring Functionality with OpManager ?
I need to periodicaly check if various modules are still functional, for example if DNS translates a name into IP, if DHCP is indeed capable of returning an IP from pool, if the database server does answer to a specific query, if SMTP, POP3, IMAP still work, if I can query a specific Web server, etc., etc. Can OpManager perform such functionality tests, as against status monitoring only? It is not about whether the corresponding services are up and such, but if the various queries return the expected
how to connect Windows 7?
hi, i have gotten the task of trying to connect our Windows 7 machines to OP manager. and the OPmanager finds the computers and adds them, but it dosnt show any detail nor operating system, is there another program you have to install on the windows 7 machines except SNMP protocol?
Feature Request
There has been a few times that I have had to remove specific monitors from a server and try to re add them. For example MSSQL or Exchange specific monitors. It would be nice to have a Quick configuration wizard that would allow one to remove either of these from a server instead of having to remove them all manually. Because I have the servers in other business views I do not want to remove the whole device and re add it as then I have to touch all of them again as well. Thanks, Joe
Customise Canned Reports
Is there a way to customise the Canned Reports on the Dashboard? Rather than reporting on the whole domain, I would like to restrict this to specific OU's.
How does Appending Numerals option in User Creation works
When i edit some settings in my template. Nothing is happening
Critical Error while invoking backup - Backup Scheduling
Hi, Post support with the Problem: http://forums.manageengine.com/topic/failures-adding-technician-and-sites-ghosts I delete de back-ups from the Backup Scheduling Section. and Edit the Schedule to run. When the task run then SDP MSP report this messages: Attached the support file. Product Name : ManageEngine ServiceDesk Plus - MSP 7.5.1 License Type : Registered Version Product Edition : MSPProfessional Licensed To : CLAdirect Inc Company Name : CLAdirect Inc Max. Number of Technician Logins :
problem remote connecting
Hi All, Ive downloaded the 30 day trial in hopes of finally finding a secondary solution to our Windows SMS server we have in place. So far its promising however I am having a problem estalishing a remote connection via desktop central. I am receiving the error message: Old Agent is present in the computer: localhost. Can anyone shed some light? Thank you.
Account queries in reports module
hey , i want to generate monthly reports by accounts but i cant do this because it doesnt exist in reports only sites , and i have many sites for each company i support , i need account reports as well . please aid . Doron Hacham, Zomet Information.
Schedule CSV Import
Hi, I'm currently running a Demo Version of SCP 7.5, and my company is interested in purchasing, but i have an issue regarding the scheduled CSV import feature. I cant seem to find any CSV template, in otherwords, we have an external customer database which we would like to export data from and import into SCP, but i need a CSV template to guide me (some sort of field mapping) while i export data from my current customer database. Thanks
NCM shortcut not available for Cisco Access Point
Hi, I installed the latest OPM 8721 and NCM 5510. I added some Cisco Access Point on both the OPM and NCM. When I look to the Access Point in the OPM I cannot see the shortcut to the Running/Startup configuration like I can see for other devices like Routers or Switches. Is it as per design? Regards, Roberto D.
Attachment in Solutions
Hello all, To shoot off: i'm using 7.6.0 Build 7611 currently. I've encountered an interesting issue. I've changed the AttachmentSize (i think that was the parameter) in the Servicedesk database (i use SQL Server 2008). With succes, because i can indeed add attachments up to 250 Mb (i changed it to 250) to new requests. The interesting bit comes up when you try to add a attachment to a solution/resolution, which are saved by default in the file system of the server where ServiceDesk Plus is installed.
Help with a report/alert
We have a situation where certain users are logging onto workstations that we would prefer they didn't the business do not want to stop the action but would like it monitored So I am trying to create an alert that says if these user accounts logon to these workstations send an alert no matter how I have tried I cannot get the reult I am looking for can anyone provide any guidelines ?
need help to uninstall DC agent
please help me to uninstall DC agent in computer client, since we have used UnInstallDCAgent.vbs and dcagentCleanUp.vbs but DC agent service still running.
Scheduled AD import - details selection
Hi, When I'm executing manual import of requesters from AD, I can select Fields for Import. Which fields are selected in Scheduled AD import? (SDP 7.6) Regards, Artur
Pls explain: Uploading the Installables to Server
6.5.3.2 Uploading the Installables to Server To upload the installables to Desktop Central Server, zip the contents of the administrative install and upload. You should also upload the 7za.exe located at <Desktop_Central_Install_Dir>/Desktop_Central_Server/bin directory where Desktop Central Server is installed. Given below are the options specific to Office 2007: 1. The application type is EXE 2. The EXE File name should be the selected from the network share where the MSP file is located. 3. Installation
Request Product Changes and Time Entries
Hello, I discovered that if you open a Request, then edit the request and update the Product, and then make a time entry on the request, the time entry is not subtracted from the Hour based support plan associated to the product. to reproduce 1. open a new request with no product selected 2. edit the request and select a product (the product needs an hour based support plan) 3. make a time entry to the request 4. look at the contract for the product. No hours have been subtracted. This is very
Test environment set up and maintinece
Please provide a stratgy to maintian a test environment that is versions ahead of the Prod with prod data. We would ultimatly like to devise a method to replicate data to the test but as restore can only occur between servers at the same version, I can only see building a an environment for this purpose. Again do you have a better option?
URL Monitor alarms NULL
Hello, I have noticed that when alarms are generated by the URL monitors, when looking at the event summary widget they are categorized (event type) as NULL. I would have thought it might have been a little more specific, to save drilling into it. For further clarification - see attached image :) Am I missing something? Thanks in advance Troy
Rediscovery Interface
Hi All, I notice a strange issue and hope it can be fixed by modifying some configuration files. The issue is as follows: - I added a switch into OpManager, - OpManager picks it up and imports all the *ACTIVE* interfaces and start monitoring them, - The remaining ports are left and not monitored by OpManager. - I activate one of those inactive ports, but OpManager does not seem to auto-discover the recently-active port. This situation is not convenient for us because we are an ISP. We have several
Application Manager - Interface Status
Howdy. I've a query I need assistance with. I wish to monitor the status of an interface, see highlighted section at the end. Is there any way to do this on an existing monitor i.e. edit one and add the option without having to recreate that monitor? I've attached a screenshot and it shows I'm monitoring the interfaces, but this option seems to be missing. Is it only configured at login? I don't wish to recreate the monitor as it's a critical device. Also, could it also be a licence issue? Thanks
Service Desk 8.0 release date
I read on the website where the release of 8.0 is due for 2010 Q2 i was wondering if there was a more narrowed down release date planned or if there is a beta availble for testing
Test Email functionality?
testing the product and using SMTP server....don't see a "test" or "send" option to make sure that my associated actions fro URL sequence monitoring (which trigger the email) is working.....how do I test the email functionality?
Desktop Central Server Migration
Hi. I need to change my desktop Central Server. I would like to know what's the best way to do it without loosing any data. I've already changed Service Desk application with a full Backup and than a restore, but I can't find the full DB backup for Desktop Central, and I also don't know how to restore the schedule Backup. Thanks in advanced Regards Antonio Julio BA Vidros, SA
Escalation matrix
HI, I am evaluating enterprise version of SD, Can we configure Escalation level in SD? i.e if technician 1 unable to resolve the issue in 4 hours time then the request get escalate to Technicial 2 and so on further. I can configure in group option of SD that also within group and if technician has not pickup the request it will notify to specified technicians. this does not resolve my purpose. Regards Vipul
Report Request
Hi, I need a report that contains reqID + time spent on every status until resolved ex. workorderid status time on this status (hrs) 1 open 10hrs in progress 1 hrs authorizing 2 hrs deploying 4 hrs Using SPD 7.6.0 Build 7611 with MySQL DB
Support Center Plus API
When can we see the specs of the API that will be in Support Center 7.7? I have an implementation project in mind and I w3ant to see if it can work.
Startup-Running Config Snapshot
Seems to have broken in build 5510. Where as in build 5500 you could click on the devices in conflict and select "Copy Running To Startup" (although you can still do this) the task will show as being complete but it doesnt actually work and the number of devices in conflict stays the same. Scott.
Use a Port COM from another server to Send SMS in Opmanager 8
Hello, I am trying to send SMS alerts using a Port COM from another server that have Kannel, is it possible? Kannel send SMS with http posts, is possible to have a batch script with the "wget --spider" of the post in case an alert trigger to send sms?
Can't Locate a REQUEST
Hi Team We can’t locate the service request #23706. Attached is the document and the logs are here http://bonitas.zohocorp.com/customer_uploads/2010_10_21_9_28_13_Oct_21_2010_13_47_18_sd_7610_logs.zip.gz.bak Thanks Isaac ME Tech
Problem creating business view / editing existing view
Hi We have recently upgraded to Opman 8 build 8721 We haven't really been using business views before, but would like to do so. When I try to add a new business view, i get a dialog box : "initializing business view", but it just runs forever. If I try to edit one of the older business view, we made as a test earlier, nothing happens, when I press the Add device (or any of the other buttoms) I can see, that others have had the same problem, but cannot see any solution for the problem
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