Request Product Changes and Time Entries
Hello,
I discovered that if you open a Request, then edit the request and update the Product, and then make a time entry on the request, the time entry is not subtracted from the Hour based support plan associated to the product.
to reproduce
1. open a new request with no product selected
2. edit the request and select a product (the product needs an hour based support plan)
3. make a time entry to the request
4. look at the contract for the product. No hours have been subtracted.
This is very troubling to me. Is this the intended behavior, and if not when can i expect this to be fixed?
Topic Participants
gentleman1
SupportCenter Support
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