Purge Non-Installed software out of Scanned Software Inventory
Is there anyway to "efficiently" remove all the software that is "Not" installed anyware that is in the "scanned software" section.
2 small but useful ideas regarding replying messages
Hi Reader, We've got 2 small ideas that you could consider to build in SC+. It's something we really would appreciate. When replying a message through SC+ it would really help to be able to 'drag & drop' attachments into the e-mail. When replying a message through SC+ it would really help to be able to 'copy/paste' pictures into the e-mail. I know it's possible to insert a picture, but this requires to save the pictures first. Since we work a lot with screen shots it would be must easier to also
Recent Alarms not clearing
I have the recent alarm widget configured on my overview page. I am running 8720. The recent alarms are not clearing after they are cleared on the devices that experienced the issue. Old alarms will stay in the "recent alarm" screen until manually cleared. Weve run Opmanager since version 7, but this issue is new with the latest upgrade.
How to set Business Unit e-mail ?
Hi! all! Using Support Centor Plus with 3Business Unit but i didn't understand how to set up business unit email. I want seperate email request from each contacts to each business unit automatically. Now we've got mail from contacts but whole of it goes to default business unit's request. I didn't know what's different between email setting at General tab and each Business Unit. As I knew, email setting at General Tab has a mail server address, ID and PW. But Business Unit's email doesn't have
Roles....
I want to create a Role that has ADD and VIEW for Requests and Change and add an account thereby allowing the Request, and upon completion spawning the Change directly from the Request. This would be a short term work around for the lack of form manipulation in the Change module. Why is a Role considered to be a Technician? Cheers.
different alarm levels
We're using appmanager for 2 years now and we would like to have an extra alarm level. Now we have critical and warning. Is it possible to get a level informational aswell? TA Rene
migrate Service Desk plus from Windows+MSSQL to Linux+MySQL
how i can migrate Servise Desk plus located at windows server with mssql to linux with mysql all data should be moved at new location
Inventory Details
Hello All, I need to know whether it gives the system details like RAM size, HDD Size, Softwares installed, Software vendor and mainly System and Monitor Serial Numbers. Reagrds Sandeep
Problem Deleting User
I have a user that enrolled but he forgot his questions and answers but when i try to delete his account it does not allow me to click on the trashcan beside his name. I tried a differant users entry and it allows me to delete his account. Please advise.
SOX compliance
Has anyone using this product been through SOX audits and passed? We are looking for a password reset solution but it must be SOX compliant. Thanks
Record Retention
If we end up not having Service Desk Plus as our help desk system, how can we retain the history information? Especially when we are looking at the assets and the attachments that have been scanned in which we use to gather our inventory information. Thanks, Lisa
SDP 8001 Notification Rule broken
Since the upgrade the notification for "Alert(or Notify) technician by e-mail when there is a new reply from the requester." is only returning the original request every time instead of the whole chain like it used to. Anybody else? Thanks
how can i make an availability report of all my switches devices?
Hi, i know i can make a report with one switch, that report show me availability this day, last week, lasth month, custom period, etc. but this is just for only device. i want to make a report with this features but including more devices in just one report. is that posible?? thanks for your help. regards
Notifcation emails not working in v8
Prior to upgrading to SDP v8, when a technician was notified that a requester replied to a request via email, the text of that email was included in the notification email to the technician. Now the text of the reply is not included in the notification email to the technician. There is just a link to the actual request. Can you tell me what field I need to include in the template to see the reply text in the notification email?
Helpdesk knowlege base or solutions
Could i have ready knowlege base or solutions and download it to my users to be used by him before making service request?
SDGuest
hi there. is there any way to duplicate the SDGuest role with additional access?
Yearly report of tickets created.
Is there a way to generate a report (bar graph) which will show the number of tickets opened/created by month for the entire year? The closest that I can get to this report is by time created. But doing this casues the bar graph to stop genearting after the first month due to the volume of tickets created in that month. For Example, Im looking for something that can show the number of tickets created by month instead of time, and list this for each month for a total of 12 bars. Then to also generate
Multiple E-mail Accounts
We have a large number of users who have multiple E-mail accounts and as such don't always send in a request using the same E-mail Address. Because of this, we end up with several different users for a single person. This means that they are unable to log in with 1 account to see all of their related tickets. Would it be possible to enable multiple E-mail Addresses for a single account? This way, regardless of which account they send their mail from, it would be logged under the same user. Many thanks,
Attaching multiple files
SDP should have the capabilty to attach multiple files in a go.
Custom report without time constraints?
I'm trying to write a report in 7.6, and I want to select "all" completed items regardless of date. However, I am being forced to select a time parameter. I need everything, regardless of date. I don't want to change the "from" and "to" date range every time I run the report, and the pre-determined ranges are far too restricting. I have other parameters for limiting the output of the report, so I'm not worried about making a report that is "too large". How can I get rid of the date requirement?
NetFlow Analyzer Enterprise Edition - Widget Dashboard available from BUILD 7400
Hi All, We have released NetFlow Analyzer Enterprise edition BUILD 7400. This BUILD introduces the Widget based Dashboard in our Enterprise edition. The following are the list of widgets available in the dashboard: * Top IP groups based on the %utilization by the IN or OUT (whichever is higher) traffic * Top interfaces based on the %utilization of the IN or OUT (whichever is higher) interface * Top conversations based on the amount of traffic * Top applications * Top QoS *
Problem with exchange monitoring
On the Transport section of Exchange monitoring I see that there's something strange: The Message Received Per seconds instead of reporting the number of messages per seconds grow at every refresh (I think he should report the "(current value - last value)/time interval". It's a windows 2008 machine with exchange 2007 sp2. Anyone have this problem ?
We are trying to setup the app manage web services monitor
Add an operation from the web service Not use to seeing this broke out into arguments What do need to add in the different areas to set this up for example we have a downloadfaxdoc web service The xml we use to get the information looks like this but how would we incorprate it into this sort of argument structure <?xml version="1.0" encoding="utf-16"?<ReceiveRequest><UserId>test</UserId><Password>password</Password><DeliveryId>2101020181505010219</DeliveryId><FileType>pdf</FileType></ReceiveRequest>
create report in help desk with decimal
hi, i am using service desk 7.6.0 and would like know how do i make report with 2 decimal? i am trying to make report on average rating given in a survey. thanks.
Cluster IP Report/Query Help
Hello, I need some help on a issue I am seeing. I am new to SDP, so keep that in mind :) In the assets tab I can see my cluster machine with multiple IP addresses. When I generate a report there is only one IP address that shows. I need to see all the IP's in the report. Is there a query I can run that will show the server name and all the IP addresses associated with it? Like I said, I can see the ip's in the asset area, but the report is not picking all of them up. Any help would be greatly appreciated.
License migration
Hi! I would just like to ask about the license migration procedure. Namely, I am the OpManager administrator and I want to change my computer, so I also need to reinstall the OpManager. Also, is OpManager fully operative on Windows 7 x64?
Custome Report to include notes/ work log text
Hello, I would like to know how i can include the text in the notes/ work log section of a ticket in a customer report. Any help is appreciated . . . Thank you, Kenn Smith
Notification Profiles
The whole notification profile functionality needs a complete re-write. The "profile" should be based around the RULES that are applied to devices and not the MESSAGE that is sent/emailed as is currently the case. For example, I would want to create a profile or template for domain controllers that would monitor particular services and events. I would then save that profile and apply it to all my domain controllers. That RULES profile could then be associated with a message template similar to what
Migration to latest version
We're currently running version 7 of OpManager. We are looking to install the latest version (8.7) on a new machine, migrate over our existing settings to the new machine, and then decommission our old OpManager server. Is it possible to migrate settings?
Can OpManager support monitoring a folder and sending out files present via the notification system?
Can Opmanager be used to monitor a folder for the existence of small text files and then send out each one through its notification system? We have a variety of systems that generate short alarm text files (<200 chars) with a .alm extension that are placed in a known location on a server and then a notification system is needed that monitors this location and sends out any .alm files out to groups of operators via SMS or emails. We would also want to be able to send other extensions or predetermined
Only inbound traffic showing
I'm using pfSense which only shows one interface but includes in- and outbound information for that interface. According to your FAQ I should add another interface which then would report its incoming traffic. But in my case that's not possible. Is there any workaround for that issue?
Service Desk Plus Purchase Order Requester
Hi All, We have been using SD Plus for a number of years now and would like to make the move to using the PO part of the application. I can see where you can make a requester a PO approver however cannot see where a standard requester can actually create a PO. Can this be done or can only a technician only create a PO? Thanks Brett
Increase number of "Request - Additional Fields"
Hi, Can the number of Text Additional Fields be increased from the current limit of 24. We have already used the maximum available to create our custom request templates. Also it would be useful if there was more customisable options available with the request template to create headers and group fields together - similar to the requester details.
Syslog Report Problem
Dear All I have configure my Cisco 2811 router to send syslog messages to my OPM. in live syslog viwer i can see a syslog relating to FAN Failure problem on my router but when using Report==>Syslog Event , no event is shown, do u have any idea about such problem, how can i solve the problem? Regards
about helpdesk requeter queue
i have downloaded the trial for the help desk. i am trying to create a scenario where a requester will not send the request just then. he only wants to save it. can you suggest me a way for that?
Restore Data
Hi There, I have reinstalled my application and trying to restore the data. After I shut support center down, i start the restore and it runs the same line over and over saying... requestScheme is http any idea's
Hotfix 8002 Released
Dear Users, An Hotfix upgrade over 8000 has been released and is available for download. Following are the list of issues that gets addressed / fixed in this hotfix upgrade . Issues fixed in 8002 (Released on: 8th November, 2010) SD-34203: Duplicate requesters being created when a request is raised through email is fixed. This issue will occur when the case of the E-mail Id changes, irrespective of the number of requesters(Only a part of this issue got addressed 8001. So the issue ID remains the
E-mail technician when a request is appended by reply template
Have these been altered? Before the upgrade to SDP 8.0 when SDP sent out 'request is appended' emails is contained the information that had been added to the request which saves a huge amount of time having to check the tickets each time just to find out there is no action to take. I have had a look at the template and there does not appear to be a way to add the required infomation.... Anyone else noticed this?
Sending a reply fails
We get the following error when we try to reply in a ticket.. Exception while trying to send notification for Request ID : 15905 Mail sending failed.
Monitoring IBM BLADE with OPM 8
Hello, How should i configured OPM to monitor IBM BLADE Center servers from ? Thanks.
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