Is it possible to change the name of the fields being imported via LDAP
We are in the process of evaluating Service Desk Plus (SDP) For our purposes, we would use what we call 'Entity' as SDP seems to be configured to use 'Site'. Our LDAP has a field titled Entity that we would like to use to populate the field 'Site' in SDP. Is there a way to modify SDP to import our 'Entity' field into SDP's 'Site' field? In a related question, we have another field we would like to have imported into SDP's 'Department field'.
Can I change the 'labels' used in the program
We are in the process of evaluating Service Desk Plus (SDP). For our purposes we would match up what we call 'Entity' with what SDP calls 'Site'. Is it possible to change the labels in SDP to say 'Entity' instead of 'Site'? It's not a show stopper by any means, it's just easier to talk about the product as it might be used in our organization if we could use the same terms.
Cisco ASA 5505 Configuration v8.2(2) & Netflow Analyzer 8.6
I have recently upgraded the software version on our ASA 5505 as well as installed the latest version of the Netflow Anayzer and cannot seem to get those to talk. I have configured the IP address as well as the port 9996 but still nothing. Can anyone help me out with this?
NetFlow Analyzer 8.6 (Build No: 8600) Available
Folks, We are happy to announce the immediate availability of NetFlow Analyzer build 8600. It is our immediate release after we had integrated ASAM (Advance Security Analytics Module) in BUILD 8500. We have taken a lot of effort to bring out most of the feature requests in this update and planning to accommodate more in the forth coming updates. We welcome your valuable feedbacks and suggestions always. NFA 8600 Major Features : http://www.manageengine.com/products/netflow/netflow-analyzer-new-features.html
scheduled preventive maintenance by asset?
I work for a wood products manufacturer and due to the endless flow of dust in the facility the systems need to be blown out quite regularly. We currently have 92 systems in the plant, and what I would love to be able to do is have asset workstations schedule for preventive maintenance and updates revolving every 15-30 days depending on location in the plant. Basically what I am looking for is the pm to be attached to the asset itself, and be able to pull up the asset on view and see
webnms db restored, how do reschedule or update provisioningtemplate execution timehell
hello we have recovered a webnms database from several days ago. There were a number of provisioningtemplates scheduled which have not been executed. Is there a way of updating the date or time of the scheduled templates so they are executed immediately or rescheduled without having to cancel and reprovision? Thanks
Modify sample KPI report
Can someone modify this repor ? I'd like to use "lastmonth", "lastquarter", "lastweek", etc. select count(a.workorderid)"Total Request Count",SUM(a.isoverdue)"SLA Violated Request Count" ,sum(!a.isoverdue)"SLA Not Violated Request Count", (sum(!(a.isoverdue || a.ispending)) /count(a.workorderid))*100 "% Calls Closed within SLA" from (select wos.*,sd.ispending from workorder wo inner join workorder_threaded wot on wot.workorderid= wo.workorderid left join workorderstates wos on wo.workorderid
Active Directory
Hi, We are a licensed user of OpManager 8, and have a license for adding an additional user. How do we add a user account from our Active Directory domain? I do NOT mean: create an account within OpManager using the same credentials as AD, but rather pull the actual domain credentials from the DC's. Can you help with this? Thanks.
5 mb attachment size limit too small
In SCP the 5 MB attachment size limitation is too small, can this be increased to 15 MB please?
change icons according type of servers or services
Hi, Is possible to change icons on business view according type of server or services? Regards Israel.
Report requirement
We would need report in servicedeskPlus for requests with no updates from past 1 or 2 or 3 or 4 or more days. No Updates means if there is no worklog, no conversation added then that request should be part of the report. Regards Santosh Giranje
MySQL Query - Assign Time Taken > 4 Hours
Hello, I need to create a report for a KPI we plan to implement on our service desk, but I am having a problem getting the exact data I need. I found a MySQL query on this forum that is almost correct but I dont know enough about the table structures to change the statement myself, please can someone help! :) What I need is to change the where clause of the statement below to only show requests which have a pickup time greater than or equal to 4 hours, but also keep all the being pulled the report
support center GUI is not accessible after rebooting Windows server 2008
Hi there, we just ran the latest windows security updates and rebooted windows server 2008. The GUI is no longer accessible from the web browser? Is there something we are missing, or a simple action that can be performed to bring back the GUI?
Outgoing Mail Setting using Technician Email
Can we configure anything in ServiceDesk so that emails out come from the specific technician? Thanks.
Upgrading from free version to licenced version
Hello, Currently I am doing a proof of concept for OpManager using the free version (I chose to use the free version as I didn't know if I would be able to complete the proof of concept within the 30 day trial period for the other version). All is looking pretty good actually; which got me wondering whether there is any issue with migrating from the free version to a licenced copy? Is it something as simple as adding in a registration key, or will I need to go through and reconfigure everything
Choose button not appearing in Edit group page
The button beside [Send notification to group technician(s) when a new request is added to this group] does not appear
CLI Credentials Failure
Hi Team We are testing a few Linux devices and some of them the credentials are success and some are failure. We tried login with the Putty on same device, which is working fine, but in the webclient its failing. please find the screenshots and logs attached. Thanks Isaac ME Tech
Group Creation does not generate email address
When creating a distribution group through ADManager Plus and selecting the check box to "Create an Exchange E-Mail Address", the address never gets created. If I open up my Exchange manager console, I can see the that distribution group does get created but if I open up that group and go to the Email Address tab, there is no email address and it never gets genereated. I also notice that the check box for "Automatically update e-mail addresses based on e-mail address policy" is not selected. To generate
Bulk updates
Is there a way in Opmanager, say on a Switch to update all of the Interfaces at once, say all the monitors? For example, i want to increase all of my utilization limits on all my cisco 48 port switches to 75% from 30%. i have about 5, 48 port switches. I shouldn't have to go in to every port, and set this there should be a bulk process. How do i accomplish this? Also same thing on notifications, Is there a way to bulk add notifiers? if i have them defined why do i have to add only one at a
Report
Hi, Would it be possible to show the tickets list and group of conversation followed via mail?. for example: ticket 1 Object "problem X" open in date 1.1.2010 12:00 - closed in date 1.1.2010 14:30 -date 1.1.2010 12:00 Administrator to Person A - Subject 1 -date 1.1.2010 14:00 Persona A to Administrator A - Subject 1 -date 1.1.2010 14:30 Administrator to Person A - Resolution ticket 2 Object "problem Y" open in date 5.1.2010 12:00 - closed in date 6.1.2010 16:30 -date 5.1.2010 12:00 Administrator
Adjustable column widths feature
Hi Support team (and forum readers) On pages, such as Requests, where there can be more data that will fit the width of the screen. Is it possible to resize the columns? In our case the support reps would like to see a bit more of the request titles. I've tried removing "less essential" fields, but other fields will also expand, usually leading to not much more gain in field width. We're using 20" LCDs at 1600x1200 for your reference. Thank you!
Compliance Check function on Device Expert
The current function for Compliance Check is simply compared our policy to the current configuration. The idea is the comparison function from some output results. For example, on Cisco device, show version command generates software version result, and we can set a policy based on the show command output.
deleted Devices - Audit
Hello, I need to know if there is a way to get to know, who deleted a device from the inventory. with kind regards alex
Desktop Central - Dual Monitors
Hi, we have a problem where we cannot view a second monitor on our machines with dual monitors. There appears to be no extra little button to switch between monitors at the top of the remote sesssion window, DC just recognises the primary monitor. This is the case whether we are connecting to a laptop with a monitor in dual display mode, or if we are connecting to a desktop pc with two connected monitors. I've taken a look at the Computer Details > Hardware > Monitor for several machines, and while
Create a "shared" resource group
Hi, If i create a resource group, the only option is, it goes under my account in the treeview. I can share its contents with other users, but thats not it. It looks like: -Username Groups --group ---subgroup How i can create "shared" resource group, and how i can give other users access to make sub resource groups and add resources to them. So it would be -Main Group --sub group1 --sub group2 etc Thankyou. kriks
ability to change request template based on business rules
Is it possible to change the request template based on business rules ? .. we have custom fields set up which only live on certain templates , we have business rules set up for email requests that get assigned to groups , and those groups should have a specific template .
upcoming Activities module
Hello, Im vary curious to have more information about this planned feature. Do yu have any description, screenshots etc. that i can review? Activities Module Calendar option in SupportCenter Integration with Outlook Calendar Ability to look-up Support Rep availability in the Calendar before assignment Tasks & Events to be enhanced
Network Administrators & Device Configuration Blues - A Web Comic!
Hi, Are you a Network Administrator managing a large number of network devices? Do you laboriously logon to each device separately to retrieve or change configurations? Do you spend hours on manually configuring the devices and experience network outages due to faulty configurations? OpManager NCM Plug-in is here to help you! Download the Web Comic "Network Administrators & Device Configuration Blues" to find how NCM Plug-in can simplify your job! Thanks, Bala OpManager NCM Plug-in
Monitor Active Session Count in Cisco 881W
We would like to setup a monitor for a Cisco 881W device which is an all-in-one router-firewall-WAP. Ours currently has a license count of 10 and we had a situation the other day where about 15 users were trying to gain access and some could not gain access because of the license issues. We would like to monitor it so when we get calls that we already had an alert via email, so we can tell our customer they are hitting the license issue or to get more licenses. Has anyone ever setup the configuration
Outgoing mail wildcards?
Hey guys, we just recently implemented the latest version of ServiceDesk, and we're quickly getting used to the program. I guess this could fit under multiple forums, but I picked Tips and Tricks just to play it safe. Is there any way that we can use wildcards for the email address and reply to fields in our SMTP outgoing mail settings? We were trying to see if we could set it up so that when a technician notifies a requester through email, the email comes from the technicians email address (that's
BackupData Error. No Backup created
Hi, im currently using a free version SD+. and im trying to backup my data because eventually we are wanting to transfer it to a new server. but I got this kind of error. see below. ---------------------------------------------------------------------------------------------------------------------------------------------------------------------- C:\ManageEngine\ServiceDesk\bin>backUpData.bat Starting.... Active DB Server = mssql Database connectionProp : null Database started Oct 7, 2010 1:49:01
SSO is slow until cached
Hello, I believe SSO is partially working on some of our AD accounts but others it seems it either times out or they just get a login screen. For the accounts which do work, it seems like the browser churns for a good 20 seconds and finally loads. Then if I log out and close the browser, open it back up and try again, SSO instantly works and the user automatically logs in and sees their home screen inside SD+. Does anyone have any suggestions as to why it could be so slow for the first time?
Is it possible to update custom fields from incoming emails ?
is it possible to define <FIELDS> within an incoming email that will updates custom job fields . We send job requests to a third party and they reply back with their own job ticket . we would like this job ticket to be automatically updated in a custom field that we have .
is it possible to update a custome field from an incoming email
We need the ability for one of our 3rd party support suppliers to be able to allocate their job ticket to our job request programatically, ie we send a helpdesk request through to them , they reply with their own job ticket .. Is it possible to define <fields> within an email that service desk can read and use to fill out custom form fields . Thanks Carl
Request for assistance generating report
Hello, I'd like to get some help generating a report. I need to be able to see all Technicians listed for each Group, grouped by Group. I also need to be able to see if there are any Technicians who are not in a Group. It would be nice to be able to easily generate administrative reports such as this so that we can better manage license and tool usage. Thanks!
Auto Refresh of view request
Hi, I noticed a difference in the request view, the auto refresh function is 3 minutes minimum. In an earlier version of the minimum was one minute. Is it possible to change this value in order to have one minute ? Version of my Helpdesk: 7608 Regards Bastien
How to execute WebClient in WebNMS 5.0
Hi All, How to execute WebClient in WebNMS 5.0? waiting for your reply.. Thanks & Regards, Sudhir
Monitoring periods showing incorrectly onscreen/PDF/Excel
There seems to be a bug with the period OpManager monitors - when running an onscreen report for last month (September 1st 00:00hrs to October 1st 00:00hrs) I get.... Name Up On Hold Maintenance Dependent Unavailable Down Availability(%) rsaw-ms-hap 19 Days 11 Hours 0 Sec 0 Sec 0 Sec 0 Sec 100 However, when I export this to Excel or to a PDF it shows.... Name Up On Hold Maintenance Dependent Unavailable Down Availability(%) rsaw-ms-hap 4 Hours 0 Sec 0 Sec 0 Sec 0 Sec 100 Obviously this is
Wrapper Stopped
Hi, Please help me with my problem with ServiceDesk Plus, after restarting the service, the service was not started, see the event log: Ouvir Ler foneticamente Unclean shutdown of previous run. PM Installation failed. Please contact the support team. Failed to start the server. Please refer logs for more details JVM exited unexpectedly. There were 10 failed launches in a row, each lasting less than 300 seconds. Giving up. There may be a configuration problem: please check the logs. <-- Wrapper
Next Version
Is there any update as to when the never version will be release? What will be the version number? And, is there a list of Fixes/New Features?
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