Multiple E-mail Accounts
We have a large number of users who have multiple E-mail accounts and as such don't always send in a request using the same E-mail Address. Because of this, we end up with several different users for a single person. This means that they are unable to log in with 1 account to see all of their related tickets.
Would it be possible to enable multiple E-mail Addresses for a single account? This way, regardless of which account they send their mail from, it would be logged under the same user.
Many thanks,
Simon
Would it be possible to enable multiple E-mail Addresses for a single account? This way, regardless of which account they send their mail from, it would be logged under the same user.
Many thanks,
Simon