Error while fetching response for URL (desktop management)
Hi every one, When I try to launch desktop management I obtain this message : Error while fetching response for URL And I can't do nothing more. Any idea how i can solve this? Thanks,
Lost connection when install agent
Hello, I am using manageengine and when I try to connect to the server admin page, I can't because access is denied.. I have install the agent in my computer, anyone know the reason why DC7 block connections from PCs with installed agent ?? Thanks
Trap parsers?
Is there a way to when you load a mib that it automatically creates trap parsers? Or do you have to manually create every trap parser (beyond the default 20 etc)? If you do have to create them is there a place where we can share trap parser configs we've made? Thanks Brendan
Removing Technician
I've removed a technician from SDP, and have re-scanned AD to re-add them as a standard user. This has created a new ID file for them and they are now not able to view their previous requests. I've followed advice from last time I needed to do this (about a year ago), but its not transferred their old requests to their new user ID. These are the steps I've followed... Logon to the server - In command prompt goto folder c:\AdventNet\Me\ServiceDesk\mysql\bin, then type 'mysql.exe -u root -P 33366 servicedesk'
Translation of ServiceDesk
Hi Is it possible to make own corrections to the official translation of ServiceDesk to Danish ?? /Laurids
Confusion over "Operational Hours" and "site" time settings
Hi, Our organisation consists of three regions - UK, US & HK. We have a single IT support team based in the UK that provide technical support to all three sites. Our operational hours are 08:00 - 19:00 GMT and anything else is considered "out of hours" support. What is the best combination of settings to use to ensure that the SLT calculations are all based on OUR operational hours rather than local time for each site? We currently have the local times set correctly for each region and "refer
Instructions for setting up a remote database?
We have purchased ServiceDesk+ and DestopCentral Enterprise edition. Is there a way these two can use the same database? Or would there have to be two separate databases? Are there instructions on either of these set ups? We are waiting to get these installed but want to plan it out the best possible way. Thanks.
Date field improvements.
Is there any way the date entry can allow directly editing it, instead of having to use the calendar and the hour/minute dropdowns? It's often slow if all you want to do is change one thing. Also, if allowing text entry is possible for the dates fields, is it possible to allow entering things like "Now", "End of today", "Tomorrow", "In a week", "Next Thursday" and other plain language dates and times and parse them into the correct dates?
File monitor
Hi I'm wondering how can i create a monitor which can follow the increase in percentage of a string in a file and after a previously configured value of that increase to generate an alarm. For example i want to count the occurrence of the word "Test" in the file cdr.log and if those occurrences increase given value to generate the alarm. Thank you in advance.
"Redeploy" in Software Deployment
It would be nice to have a "redeploy" option for a configuration -- specifically for redeploying to the computers that failed the first time. There may be an easier way to do it -- but right now, I filter by "Failed" status, cut & paste the results to Excel, and delete everything but the computer names. Next, I add a coma between each computer name and then I recreate the original configuration and paste the computer names in Target. Not hard, but a lot of steps. Seems like this would be a common
Failed Login?
Hi everyone, I'm seeing this error message flooding our domain controllers under the security logs about 2-3 seconds. Pre-authentication failed: User Name: Helpdesk User ID: Domain1\Helpdesk Service Name: krbtgt/Domain1.COM Pre-Authentication Type: 0x0 Failure Code: 0x19 Client Address: 10.121.1.12 10.121.1.12 is our helpdesk server. We're using Active Directory authentication (NOT pass through) for technicians and requesters and that's working.
A newly created service request is being duplicated over and over.
I'm currently using build 8004, but the problem appeared back with 7611 at some point in time. It goes like this: A customer submits a service request through e-mail. The program checks the e-mail account, downloads the letter and creates a service request. The letter is NOT deleted at this time. Even if I delete it manually, the service request is created again after n+6 minutes where n is the interval for checking the mailbox. And then again. And again. And so on. If another service request is
renewing a contract makes all requests associated to original contract unviewable
Hi there, If I have a contract and then i renew it, any requests associated to the original contract will not display on the GUI. when i click on them I'm just directed to the main requests page. i want to be able to update the existing requests to take the new contract-is this possible?
Breadcrumb path duplicate issue
Build No : 70127 Reports > Inventory Reports > Local Group Members > [computer123] > Scan Now Once the scan is complete, the breadcrumb navigation path is updated, adding [computer123] to the end of the patch, such that the following now shows: Inventory Reports > Local Group Members > [computer123] > [computer123] When you click on the first [computer123] link, another " > [computer123]" link is added to the breadcrumb path. Clicking on any of the [computer123] links prior to the last will
Regarding Service Catalog in Service Desk PLus
Hi, I have gone through all the features in service catalog and i have the below queries which need to be clarified: 1. Whenever the request is raised through service catalog it should not be assigned to the technician without approval from the Department Head. It is not assigned to the technician when i go inside the request and try to assign it by editing the request details, it gives me a warning but it gets assigned to the technician when i try it from the outside of the request i.e. from the
Remote Control
Hi all, It might be more a problem than a question but since i'm asking for some clarification here we go :) I'm currently using ServiceDesk plus 8.0.0 Build 8003 I noticed there is a "remote control settings" option under the Actions tab. I've configured the agent itself and pushed it to the remote computer. On the computer I can see 2 services - ManageEngine AssetExplorer Agent - ManageEngine AssetExplorer RemoteControl I did have to manually start the Remotecontrol service but its running
Deploying Trend Micro Officescan Client
Anyone had any luck with this? I keep getting critical errors (deploying as an msi). Installing manually works fine. Tried all sorts of variations now, to no avail.
Using MSSQL (9/10) DB and Named Instances
I have noticed that there are no instructions as to how to set up the software if the database is running Named Instances (aka the software is not the only service using the database and there are separate servers installed running side-by-side). So the following is a list of instructions on how to get it working as I figured it out: 1. Install the server with false server info 2. Shut down the server service if it is running. 3. open the file C:\Adventnet\ME\SupportCenter\Server\default\deploy\mssql-ds.xml
Problem with Requester List
Here is the scenario: I have made 2 sites: Help Desk, and Engineering. Both sites need to enter tickets for all the Company employees. Currently all the company requesters are in the "not in any site" site. The Help Desk and Engineering sites cannot view each other's tickets. Here is the problem: If I don't add the 'not in any site' group to the Engineering site, the engineers can only pick themselves as requesters. If I add the 'not in any site' group to the Engineering site, they can see all
Business views - move multiple objects?
Is there any way in the business view editor to select multiple objects and move them at the same time? Hopefully I'm missing something obvious. Thanks Brendan
Custom Performance Monitor
Gents, Can anyone explain, how to create a custom performance monitor ? Please step-by-step. I tried to monitor used space on NetApp storage for volumes. I created a device template with NetApp System OID and added my 3 snmp monitors by oid. I applied this template to the storage device and can collect data from these 3 monitors. But I need monitor used space for volumes. I read here some articles how to create a custom monitor. I added the following strings into conf\opmanager_graphInfo.xml at the
Redback SmartEdge monitoring
Hello, I am evaluating the Opmanager. Can anyone advise if they have managed to get a Redback SmartEdge route to correctly model in Opmanager? Thanks
Reply button at top of conversation item
Hi Support, I was wondering whether it was possible for you to make a very small change to the system which would make a huge difference to our support reps. When a reply is sent from SC+ by our Support Reps to a contact it includes the previous email. This ensures that contacts have the full information about the request for their reference. The down-side to this is that, as time goes on and the number of correspondence items increased, the individual trail in a response gets bigger and bigger.
How to remove unwanted conversations?
Hi Is there a way to remove unwanted conversations? For example, I logged an issue before with auto-replies. What if I had 20 conversations from auto-replies, I still wanted to keep the request but I want to delete the conversations generated from auto-replies? Thanks Al
Conversations page - increased info
Another useful thought? Just as an additional option, maybe when you add notes that have been discussed over the phone, you get the option to add them as conversation notes, rather than discussion notes, and get a an option to choose how you wanted to add these notes. So if you had a conversation with someone, choose to add notes, choose that this is a phone call note rather than a discussion note, add your notes, a phone icon should come up in the conversations section with the notes so everything
Enable default "View All Conversations" in Request View
I would like to reduce the number of clicks when the time to view the responses of both clients and the support team. Is there any way to enable this option "View All Conversations" by default? Thanks Carl
Script Monitor ?
Hi, how can i create a monitor which can follow the increase in percentage of a string in a file and after a previously configured % value of that increase to generate an alarm. For example i want to count the occurrence of the word "Test" in the file and if those occurrences increase for a 5min time interval to generate an alarm. Thank you in advance.
unix time convertion
Hello, Need help! How do I convert the unix time to just houres instead of date & time? Thanks
List view CPU and Memory showing no utilization
Hello, Running Opmgr 8721. I created business views by OS. The Opmgr server has been running fine, but I checked it today and now the list view shows as the attached image. Once I restarted the Opmgr service, the list shows utilization once again. There is also 4 days of missing data now, but I did not receive an alarm from Opmanager saying it had lost connection to the database. This server monitors 500 devices and is a virtual machine running server 2003 x64 with 2GB ram and 2 vCPU's. I have
wrong name for source
when i am filtering the data, the source name which should be broswer shows as bowser. it doesn't look professional. can you let me know where to change it. version is 6.0 build 6020.
email reaply problem
hi, We have a problem whit email. Technician reply the incident to requester. after that requester repyl the incident from outlook. service desk open e new incident. this is big problem for us. this hapen after install sdp 8.0
Replies from requester open a new ticket
Any replies from a requester (me in this case) to mails sent from SDP are opening new tickets and are not being linked to the existing request. The reply from SDP includes [Request ID: ##$RequestId##] in the subject line (which parses to the correct request ID), email commands are enabled with ## as the delimiter and @@ as the trigger for email commands. Am I going wrong somewhere, or does this need fixing?? Build 8004, MSSQL on Windows 2003.
SD+ migration from LINUX to Windows
Hi I've successfully migrated SD+ from linux to Windows and I was testing Enable Active Directory Authentication but it says FAILURE :Could not enable Active Directory Authentication. Ensure Domain Controller is configured for at least one of the public domains. I've already successfully imported requesters from Active Directory but I still get this error.
Trouble with backupschedule
Hello, I'm using ServiceDesk Plus version 7608 and I have some troubles with BackSchedule (I'm using the french version). I receive the following message : see attachments. The message tell me to execute au SQL command. Can I have an explication about this command ? Regards Bastien
requester list missing
Hi there, after i restore old backup, error message below appear. I tried to import user list from active directory , no error but message below appear at requester list instead of requester itself.. Please assist me as soon as possible and many thanks in advance. :) <td width="8%" valign="middle" align="center" style="background: transparent none repeat scroll 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;" class="fontB
do not create new requests via email
is there a way to prevent new requests from being created when users send email? I only want new tickets to be created via the web form or by the technicians. I want to maintain the ability for email updates to existing requests. The point to this is to either call the help desk or submit through the browser as usually customers do not provide enough detail in email submissions.
SilverLight Update
Anyone else having a hard time getting DTC to get the latest MS Silverlight update pushed out? Man!!! Any insight would be highly appreciated. ;-)
syslog report problem
Hi I have problem with the syslog report. It shows empty syslog viewer show me a fan error and capture event correctly. I also add other syslog rules to be sure that my event are going to be captured but nothing happen in the report. I upgrade to the latest version (8721) but nothing changed I use Ms Sql as database server did i do something wrong? thanks for your help
Allowing service desk to append ticket coming from email client to existing ticket but prevent from creating new ticket.
Please advice if this is possible. We have tied an email account to our service desk example: support@company.com We are enforcing user to use the portal to open a new ticket but at the same time allow them to reply to existing ticket by using their email client (outlook). Our main goal is to prevent ServiceDesk automatically creating a new ticket when users are sending email to support@company.com Please advice, Thank you!
SQL 2005 installation
Can App Manager 9 be installed on a SQL backend database
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