OpManager Loss Monitor
I am OP 6.5 install and run for a while. It work fine with correct SNMP community and cisco 2960 switch. The problem since I monitor 3 days with 5 min snapshot setting for more than 100 devices, the network device monitor data change into N/A instead of correct snapshot data ? I change setting "Admin/SNMP Parameter" into 3 sec time out/5 times retry and won't get snapshot back to work ? Running MiB Browser is work fine ? That's production environment which need to monitor about 150 devices with OP,
Supported Device
Hi, about OpManager Deluxe edition, i want to know, how many devices support? i'm evaluating this product for the network operation center with more than 5000 devices. Kind Regards,
Credentials not being taken by NCM Plug in
Hi Team, We are trying to give in the credentials for some CISCO devices and we keep getting failure in NCM Test. Are we doing anything wrong here ? Can you check the screenshot and Logs attached from OpManager ? http://bonitas.zohocorp.com/customer_uploads/2010_12_22_8_12_42_1.zip Thanks Gopi ME Tech
Can i define aliases for IP addresses?
In NetFlow Analyzer can we define a name to an IP address so that reports show the name instead of the IP address?
device with two addresses
Hello, i am trying to add a new device, a firewall with two interfaces, one in internal LAN and another in DMZ. OpManager sees two devices instead of one. How can i tell him that is the same device ? thanks
Temperature Monitor
Hello, I am having trouble adding the Temperature Monitor to Devices (Cisco routers and switches). I goes through the process, but at the end, it does not show in the list of Monitors and the dial shows "NA". Assistance is needed. Thank you, Devon Vernon
Disk Used Space 100%
Dear support , I was install Opmanager for monitor server system , when i update to version 8722 , some server of window 2k3 ( only 2 server / 15 server ) with warning Disk Used Space 100% , but in this server it's not . When i click "Real Time" of disk , it's comeback to normal . It's only on version 8722 , in version 8721 not have this problem . Pls fix this problem . Thanks !
Question about 1Minute average graph for a 2M E1 link
Hi All, I get a interesting finding that on the traffic volume shown by the netflow analyzer when comparing with our MRTG graph. We have a router interface connecting a 2M E1 link. From our MRTG workstation, the max. interface bandwidth is aroung 1.8Mbits. When we compare the data with our Netflow analyzer (v8.5), the one minute graph show the average bandwidth is over 30Mbytes... 2M link’s theoretical max. throughput (one minute) is 2M x 60 = 120Mbits (i.e. ~ 15Mbytes), but the figure in netflow
SMS notification for high priority requests
Hi there, It seems that SDP can notify Technician for all assigned requests via SMS mail id. We have setup an SMS gateway for this. But i want to filter a condition for SMS notifications. I don't want to notify Technicians by SMS for all assigned requests. I want to do if the request has priority high which can be indicated with the "high" word in both priority and SLA types, then SMS notification could be sent. Please help me on this. SDP version: 8.0.0 Build 8006 Regards, Levent
Priority Matrix is useless in SDP
Hi there, We are using Priority Matrix to prioritize the requests. But there is a leakage in this process that Technicians can change Impact and Urgency values anytime themselves, even if you deselect the "Allow requesters and technicians to override the Priority Matrix" button in Priority Matrix configuration section. According to this, Priority can be changed in any time by a Technician. How can i restrict the Technicians to change the Impact & Urgency values? From my point of view this is not
Help with Netflow
i cant understand this stadistics... i've a interface that haves a 6 Mbps BW... but in charts display more BW that the REAL one. Could you explain me pleasE??? on attachment its a pic of my config... Best regards Joaquin Justiniano
Tired of bait and switch by manage engine
we have been a customer of manage engine for the past 4 years. we started with service desk plus when the cost was very low. we needed software to manage desktops and their was several but we decided to go with manage engine because we thought the inventory information and the desktop agent could integrate with servicedesk plus. We had looked at kace and kace had the ability to have a software, support and request history of specific machines. We quickly found out after purchasing the software
IP forwarding - report client IP address rather than McAfee Web Gateway IP
Is there anything that needs to be done in order to capture and report the client IP for internet traffic rather than the IP of our web filtering server? We enabled IP forwarding on our web filter and it's using the default 'X-Forwarded-For' header. Thanks, Ryan
Best practices - case studies
I would be great to hear of how you are using SDP. While there is lots of information on how to do something in SDP there is much less on high level best practices. While we are evaluating version 8 we don't want to make our setup overly complicated and confuse our staff unnecessarily (multiple sites with techs in more than 1 site for example). Currently we are testing various scenarios to decide how to best use the tool to meet our needs. For example we have different departments within our IT
Requester - Additional Fields
I'm just thinking out loud as to what the logic of having a function for adding data in the additional field is, suddenly I am wondering why this cannot be utalised and customized to show in the user requests form. [/stops thinking out loud] Dear SD Helpdesk I'm currently trying to add additional data to show under the Requester Details field for when a user logs in to add a new request. I'm only assuming that this is not possible under the current release?
A more flexible Date selection field and Items Received aren't anti-dated when creating a historical order
Hello guys, A suggestion on the one hand, a small issue on the other hand, quite simply because both are interrelated towards each other. I create older (historical) orders, so basically i create an order on a certain date. When you receive the items however, these items are not dated on the order date. Rather all the items received are dated on the currect date. To try it yourself: Create a new order on let's say 12/12/2007. Then follow the workflow until you receive items, receive them and close
Asset agent mode in Linux
Hi, I installed ServiceDesk Plus in Linux. Can I use agent mode to scan Windows workstations? If yes, how? Regards, Geng
Desktop Central wishes a prosperous New Year 2011
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Reply isn't added
At answer addition to the request the description isn't published Details
please help with .CSV for importing assets
Hello, Please, give me any template of .csv file for importing assets in SD, or link where i can to find any description about this. Thanks
Effective Date
If a requester enters an "Effective Date", will the request be available to the technicans on the effective date or immediately after submission?
Manage Engine – Application Manager 9, Multiple Licence
Hello Sir, We are currently having two separate installations of Manage Engine – Application Manager 9 in two different servers. If we need to buy a license, do we need to buy two separate license or is there any way to buy one and extend the same to the other installation. ? Many thanks in advance
Manually approve patches
Forgive me for asking, but this was not obvious to me. How can I manually approve patches? E.g. I don't want to exclude, but I want to have to approve every patch before they are deployed
is distribution server a different product?
Hi. a desktop central server can manage other servers in different locations. As far as I understand, these are called distribution servers. Is a distribution server just another desktop central server, or does distribution server come in a separate installation package?
Report Discrepancies
Today, I ran some end of semester reports (we're a school district) and I noticed some discrepancies. I ran the Requests Received by Category and came up with a number of 705. Then I ran a report of Completed Requests by Category and included closure statuses of Closed, Resolved, and Closed Duplicate(a closed state where the user put in a request for the same thing). When I run that report, I get a number of 674. Now, theoretically the Requests Received - Completed Requests should = Number of Tickets
Remote monitoring
We currently use OpManager build 8720 to monitor our main network. I have a smaller subnetwork within the main network that routes traffic to different places than our main network does but I can't adequately monitor that traffic because OpManager is on our main network. Are there OpManager agents I could install in the smaller network or is there another solution?
Technician for Subcategory
At the moment can be assigned Technician to the high-level Category (Admin -> Category) But there can be some Subcategory, which should be assigned to the another Team. Can you please add 'Assign to Technician' feature for subcategories ? Second level of subcategory will be fine.
delete pending approvals
Sent for approval to manager. Manager 'lost' the email with the link to approve. Sent it again and instead of clicking the link, manager replied to email stating approved. Now I have to send it for approvals again. How do I delete the first 2 'pending approvals'?
Account specific request templates
It would be very useful to have the ability to make the available request templates account specific. We don't provide the same services to all of our accounts and each requester can see all categories and request templates. It would look more professional if I could remove the 'clutter' that isn't needed
Why can't I change the Category?
Please see the two attachments. Both servers are virtual servers and are both Domain Controllers. The only way that I can get the Active Directory dashboard to display is to set the category to Domain Controller. I was able to do this for one server, but on the 2nd server and other virtual servers I am unable to change the category. Is there another way to display the Active Directory dashboard?
ALTGR + 2
It is very good to have a shortcut to change the text size. The problem is that is it want to type @(altgr+2) it will also change the textsize to somethnig i dont want to have. Can you please change the shortcut to something else.
Uninstall ServiceDesk Plus
I have an old server on which I installed SDP . I now want to remove all references to the application including it's MYSQL database as SDP is now installed on a higher end server. Apart from removing the app from Add Remove Programs is there an application or batch file which will remove all references to SDP ?
Agent Scanning over Internet
Hey there, Two questions: 1.) Is it possible to have the asset agent communicate over the internet? If so, what are the parameters necessary? For example I see there is a server address and agent port, so say my server is hosted on a server called "SDPServer". Would I be able to have a Firewall rule to allow connections to http://SDPServer.domain.com:9000 and have laptops on the internet update their information? 2.) What would be the implications of having asset information updated while the user
Can't enable NTLMv2
Hello. I've just installed SDP 8.0 build 8006. And I can't get SSO work. I've trieв to install it on Win2008R2 and Win2003R2 x86. All the same. Users get blank screen when they try to login. But I've noticed some strange behavior. Here is the log when I try to enable SSO [13:27:58:130]|[12-24-2010]|[com.adventnet.servicedesk.setup.action.ActiveDirectoryAction]|[INFO]|[33]|: Trying to enable Active Directory Authentication by skull:::: User:skull trying to enable Active Directory Authentication |
Stopping a running process
We are currently evaluating the Desktop Central product to do software installs/uninstalls. I am trying to perform a remote uninstall of Blackberry Desktop Manager, but am running into an issue where it fails if the program is running. Since this is a program that is always running on the desktop, this creates an issue. To resolve this, I tried using PSKILL.exe from Microsoft and scripting it to kill that process, however I cannot make it run from the network share. I have also tried scripting
Problem: No softwaredistribution in Remote Office using Distribution-Server.
I set up an DesktopCentral-Server add 2 PC in local Office and then create an Remote Office and add also 2 PC. The communication Server-DS-Server looks good. Some Files are replecatet to /replication/client-data/ on the DS-Server, and an Inventory scan on the Remote Offece PC works. But I'm not able to distribute Software to the remote-office PC's. I ceate a test Configuration an deploy it to all PC's. The local Office PC are installed, the Remote Office is "Yet to Apply". I was waiting, made some
Event ID configure on op-manager
how to configure event id on op-manager
tomcat response summary
FYI! i have some queries about tomcat response time summary ( successful request & errors) in adventnet a)Does the registered successful request in tomcat is for one day? (or) Does it clears every 24 hrs? pls explain b) also my tomcat configuration does not register Total req, how to track this? wbr Vinodh
Opmanager Performance
Hello, Are there equivalent tweaks available in Opmanager 8721? Periodically, the server will crash and I have seen on other posts where memory for Java and Mysql may be an issue in these crashes. http://forums.manageengine.com/topic/nfa-professional-edition-performance-tuning-tips We have seen consistent heavy CPU usage due to many instances of cscript.exe and ping.exe running, so it isn't necessarily java.exe which is the culprit. Monitoring 500 servers, our Opmanager server is a virtual machine
API request issue. Please help!
I am having a problem when trying to submit a request via servlet api. The requester information is not crossing. Instead it uses the credentials i pass through to create the request. Has anyone encountered this problem and found a resolution. Thanks, in advance.
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