Priority Matrix is useless in SDP
Hi there,
We are using Priority Matrix to prioritize the requests. But there is a leakage in this process that Technicians can change Impact and Urgency values anytime themselves, even if you deselect the "Allow requesters and technicians to override the Priority Matrix" button in Priority Matrix configuration section. According to this, Priority can be changed in any time by a Technician. How can i restrict the Technicians to change the Impact & Urgency values?
From my point of view this is not a special feature, it is an integral requirement of the product. Priority matrix is useless when all the technicians can play with impact and urgency pair.
SDP version: 8.0.0 Build 8006
Regards,
Levent
We are using Priority Matrix to prioritize the requests. But there is a leakage in this process that Technicians can change Impact and Urgency values anytime themselves, even if you deselect the "Allow requesters and technicians to override the Priority Matrix" button in Priority Matrix configuration section. According to this, Priority can be changed in any time by a Technician. How can i restrict the Technicians to change the Impact & Urgency values?
From my point of view this is not a special feature, it is an integral requirement of the product. Priority matrix is useless when all the technicians can play with impact and urgency pair.
SDP version: 8.0.0 Build 8006
Regards,
Levent