Send request to help desk is not available
We are using the Desktop Central that came with the upgrade from MSP center lite to MSP Center Plus. The Desktop central agent no longer has the ability to send a help desk request. Is there a way to get this back?
Building a Custom Report.
When I try building a custom report it does not let me include more than one computer. I want to make a custom report that shows how much hard drive space is avalible for a couple of computers. It works fine when I add one computer but shows no data when I add more than one to the filter. Please help. I need to make a report that shows about 5 of my servers not my whole network.
'Outlook Calendar Integration with SupportCenter Plus' Beta version
Dear Customers, We are bringing in a new feature 'Outlook Calendar Integration' in our next release. By this week, we are going to provide a beta test build for the customers. Interested customers can send us a mail to supportcenterplus-support@manageengine.com to test this feature. Note: This test build will work with Outlook 2003 and Outlook 2007, we have some issues in Outlook 2010. Once its ready with 2010 , we will update you. Thank You Regards, Arun SupportCenter Plus
Desktop Central 7 with non windows domain controller
We are considering getting rid of our windows SBS and replacing it with a Linux-based OpenLDAP/Samba server as a domain controller and for authentication. Does anyone know if Desktop Central will still work properly with this setup? I'm not sure if it uses the current Windows domain controller for pushing software/configurations/updates/etc. Thanks.
custom reports with technicians that has worklogs less then 7 working hours
Dear support, one of our clients reported that they need advance report about their technician activity. Please give recommendation, if you know how to help in this questions, because i cant find the way how to complete this task. Main statements: Company has 8 hours working day. If technician has !less then 7 hours !in worklogs during day period - then it should be +1 in report. Totally report should be during last month. Example: Michael - +5 because 5 days during the month he has problems with
incorrect time display
This year, our country has abolished the transition to winter. Now is the time, the graph shows is not correct. What should I do?
Update to 9500 did not apply
Upgrading an install of build 9000 to 9500 does not appear to have worked. I followed the upgrade instructions and applied the .ppm, but when I restart NetFlow Analyzer and login, it still shows as build 9000 in About. UpdateManager does list SP2 as having been applied though. Any advice is appreciated. Thanks!
Scheduled SPM fails frequently
Hi, in our environment the switch port mapper usually fails after one or two cycles. SPM is showing "Scanning...", but nothing happens. Also scheduled scans in another Switch group doesn't happen after that. We had the issue with 50018 as well, but it still isn't fixed in v6. Anybody experiencing the same? Regards GWHome
Automatic Close stopped working after upgrade
Currently running 8.0.0 Build 8017 Requests are set to close after 2 days, however this automatic rule has stopped working .. It seems to have stopped working since upgrading to latest version of ServiceDesk plus. I've confirmed under 'Request Closing Rules' that the 'Close Requests After' is set to 2 days, however requests that were resolved on Friday (04/11/11) are still sitting at 'Resolved'. Thanks!
Uptime Widget
Is there an easy way for me to get a widget to display the uptime on all my devices or devices I choose? I have the SNMP monitor already running on each server. I created a Top N for a Performance Monitor widget. But it only shows lowest ever value, highest ever value and average. I would like the current value to be displayed.
When will OpManager Distributed Version 9 be released?
Hi We are currently using version 8 and holding off configuring and exploiting it in the hope version 9 becomes available soon as promised. Is there an actual date? If we did populate all the fields in version 8 can we port this across to version 9 without haveing to type it all back in ? Thanks Andy
HOWTO: Install MS Lync 2010 Client
Looking to install Lync onto my domain. Has anyone been successful with getting this product installed. W...
Mail server settings
Hi I have recently changed the mail server settings to use a different mail server. But when I set the "From Email ID" field, it is being ignored and the mail is being sent from the address that opmanager uses to authenticate with the mail server. Thanks Dave
which Cisco NetFlow version by NetFlowAnalyzer version 9.5 BUILD 9500 used?
Excuse me, which Cisco NetFlow version by NetFlowAnalyzer version 9.5 BUILD 9500 used? NetFlow v5 or v9? I need use "ip flow-export version 9" or "ip flow-export version 5" in Cisco router?
How to duplicate OpManager to another site
Hi, I have OpManager that running fine in primary site. Since there were quite number of changes / configurations were done, is there a way we can duplicate the OpManager from primary site to other site? The most significant configuration what we done is SNMP traps, MIB files, Notification Setup, and Device template. So, doing this all over again is not a best practice and its time consuming as well. Note: All site using their own license key. -- Regards, Anandharaj System Engineer (Unix / Linux)
IPGroups Order By Traffic
Hi, We've seen this throughout a number of versions and doesn't yet seem to be fixed. When we're in the IP Group view we cannot order by actual IN / Out traffic. When trying to order by traffic it does not differ between bps, kbps and mbps properly, i.e. it will list like: 107Mbps 90Mbps 87bps 10bps 5Mbps Ordering by actual utilisation is fine, however, utilisation is of no use to us. We would much rather see which IPGroup is actually doing the most traffic in and out of our data centre. Since
Register A first Time Fix
Hi how in manage engine do you register a first time fix at the helpdesk ? How would it be identified in reporting ?
one standard font and size for service rep
Hello, Just new to the program. How can you set one standard font and size for everyone? Thank you! Wesley
Changing Mail Server Settings
I am trying to change the email account used to fetch and send emails to SD+. I stopped mail fetching, made the changes on both the incoming and outgoing page, and restarted fetching. SD+ receives new requests sent by email to the new address but it continues to default (FROM field) to the old email address for replies. I have also restarted the SD+ service on the server but there was no change in behavior. There were no errors when the outgoing email information was saved. The new account
Configuration... Copy File... (when newer)
I'd really love to see the Copy File/Folder option fleshed out so that it can be done based on file date. Basically you'd select copy file, select the copy from location, select the copy to location and would have the criteria set to when newer. Then based on the file/date stamp I'd be able to overwrite a custom MS access .ade file our developer creates whenever a new version is available. Of course this would have to be combined with the ability to rerun this configuration at every login which I
Content Variables - Logged In User & Description
Two questions: 1. We do not use the "Alert the following technician(s) by e-mail when a new request is created" notification because when the daily preventative maintenance tasks are created each morning, these are included in this notification and we don't want to be notified of the PM tasks this way. So, we have a business rule to email Technicians of a new request. Much to our disappointment, the email template here does not contain a "Description" variable. Therefore, when we get the, "A
Automatically applying settings/applications to new computers
Hi I do not know if this is already a feature or not but is there a way to set a configuration that is mandatory for all computers even if desktop central does not know about the computer yet? E.G if we add a new machine to active directory, Desktop Central would automatically push a configuration down to it, or if a piece of mandatory software was removed, Desktop Central would re install it during the next refresh interval?
HP Product Number
Hello! I am trying to update my warranty information for my workstations. Specifically, HP workstations. I know that you need to add the information in the custom feed area. My issue is that when I go to put in the product number (i.e. VS844UT#ABA) in, I get the following error "Warranty Details cannot be fetched because the given details are wrong". This also makes DC think that the computer is out of warranty when in fact, it is not. Thanks Charles
Difference between Desktop Central and Desktop Central MSP?
What's the difference between Desktop Central and Desktop Central MSP? When do we use Desktop Central and when to use Desktop Central MSP?
How to use Desktop Central to Disable Java updater - jucheck.exe
Anyone know how I can use Desktop central to disable Java from trying to update. I have Windows 7 boxes not and it is getting anoying for people it keeps prompting them for permissions to run. I don't want it to run at all.
PXe Boot Automation within DesktopCentral
Hi Guys is there a chance that anybody has come across being able to Pxe Boot a machine remotely using Desktop central? Could that be a future addition to desktop central? Without having to rely on O/S Deployer.
Desktop Central 7 (Free) DynDns
i need a solution for DynDns agents (over WAN).
Inventory doesn´t show true information
Hi, A client has a problem that some PC with Solid Edge X version and Service Pack B, and the inventory shows the same PC with Solid Edge X version and Service Pack A and Service Pack B. After uninstall agent, remove PC from the Desktop Central panel and install the agent, now inventory shows the correct information. How could I reset, remove or force to update the inventory for a PC and not to spend much time uninstalling, removing,.... ? Thanks!
Java 1.6.0.29 Patch Problem
DC Team, I am having a strange issue trying to utilize patch management to update my workstations from Java 1.6.0.26 to 1.6.0.29. No matter how I configure the upgrade, the end result is Desktop Central reporting the patch was applied successfully. However, the machines still still have only 1.6.0.26. I've tried with and without reboots. With and without the Zoho signed Java Helper. At start up. At refresh. With or without user intervention, etc, etc... Tried calling support, 2135 EDT,
Changes Enhancements
Add a Change ID Look field similar to the Go To Request function on the Incident Tab.
Mimimum Technician Time
Is there a way to set the mimimum time for a technician? In our case, we have a minimum of 15 minutes even if the ticket is 7 minutes, etc. Thanks in advance...
Some questions after evaluating SCP
Hi all, We're considering to switch from BMC Remedy to SupportCenter Plus and are evaluating it right now. I have some questions though... Maybe you can help. 1. We are planning to use the BU functionality since we have about a dozen of BU's ourselves. Our BU's are mostly identical except for the geographic area that they serve and some times the market segment they work in. Products and services are mostly identical though. We noticed though that after initital creation of the BU's, you can't propagate
Derive new business view from existing?
Is it possible to derive a new business view from one that you have already created? I spent a good chunk of my time a few days ago creating a view of part of my infrastructure, but now I want to diagram out specific portions and it would save me tons of time if I could just derive a new view, delete all the irrelevant items for that portion of my infrastructure, and then save that view as a new one.
Mailbox Content Gathering
When running the Mailbox content task to, only 247 out of over 1000 mailboxes are available when checking under "Folder message count and size". What am I missing or is this a possible bug? TJG
Migrate dB from 2005 MSSQL to 2008 MSSQL
Is there a faq for this? I'm looking specifically for the "pointing the app to the location of the new db" part. Thanks
Shipping/billing address size limit in Purchase
The last Mac browser that allowed me to enter more than 30 characters in the Shipping Address and Billing Address fields when creating a new PO was Firefox 3.6.23. Chrome, Safari and newer versions of Firefox do not allow more than 30 characters to be keyed or pasted into those fields. Firefox 7 on Windows also has the problem. Explorer 8 seems to be fine. This is true for Service Desk Plus 7 and 8. any idea what's going on, and when a solution will be available? thanks
Disk Utilization discrepancy
Hello, we are using AppManager10 to monitor Disk utilization on hour systems. I get the following on AppManager: Disk Utilization Disk Used (%) ↑ Used (MB) Free (%) Free (MB) Threshold /repositories 85 101,039 15 18,084 However, when I check on the actual system I get the following: /dev/mapper/VolGroup00-Repositories 117G 99G 12G 90% /repositories Can you please advise why there is a 5% difference between AppManager and the Linux
Manual DNS entries are not working
I am evaluating version 7.1 using a Zywall 35. Everything is working fine except a few things. I have set the intranet settings and selected "No lookup at all. I want to see IPAddresses everywhere." option and have configured the maximum number of DNS to 20000. In "Manual DNS Configuration" I have entered about 50 entries. Most of these are for additional IP addresses that are set for websites in IIS not actual resolvable hosts. I have restarted the service and the server but the manual DNS entries
Exchange Reporter Plus 4.1 Build 4110 RELEASED!
Greetings from ManageEngine Exchange Reporter Plus Team! We are glad to announce the availability of Exchange Reporter Plus 4.1 Build 4110, an enhanced version of our Exchange Server Analysis and Reporting solution. Coming on the heels of a build release that happened just about a fortnight ago, this new version has 3 NEW REPORTS to offer, which are as follows: Recently Created Mailboxes: Shows all the mailboxes created in the past “n” days. Mailbox Store Occupancy Split-Up: Indicates the mailbox
"Closed By" report
Hey gang Is there anyway of producing a report of which technican has closed which requests? We know you can see which technician the request was assigned to when closed but this is not what our management want to report on. Appreciate any help.
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