Need Comparison of Disk Utilization & Partition Details Monitors
Hello-- I did a quick search online and within the OpManager user's manual and I can't seem to find a definition of an application of two monitors. As an example, on a Windows server/device, if I have the option of having a monitor set for Disk Utilization of drive C: and Partition Details of drive C: would I ever want to opt for both? Why? What's the difference? Thank you! sd
I can't identify skype traffic in my network?
Hi! How can i get a picture regarding skype traffic in my network? I implemented nbar and netflow v5, but i don't see any skyke traffic (netflow analyzer 9.6 professinal plus). Please, help me! Andrew
Feature improvement: show x per page
A number of users have said to me that it is irritating that SDP does not remember the show x per page option that they choose. Every time they go to a particular page (such as Requests), they have to select the dropdown menu and pick 50 or 100 - could SDP remember the last number chosen? Thanks
problem with general reports
Dear. We have problems with reports. Only the parameter are breakdown until August 11th 2012, but today is Thursday October 11th 2012. I am attentive yours comment . Greetings
Copying/Pasting From MS Word to Description Field
I am experiencing an issue when attempting to copy text from a word document into the description field, which I would like to maintain formatting for. The text is formatted with a style of "No Spacing" and after I copy it from Word, paste it into the description field, and press 'Update Request,' the text converts to double spacing. This issue is occurring in IE9. This has been tested with and without compatability view. Is this something to do with HTML 5?
Notification rules.
Hi Anyone know how we can mange to tune the notification rules, to not send request updates when a request is closed? Scenario: I respond to a request, then closes it. Since we have notification on both request update, and when a request is closed, this will generate 3 emails: Mail 1) the one I sent Mail 2) Request is closed Mail 3) the request has been updates. This is just messy, and confuses the users since they get 3 emails, where the third email is just spam/junk. Is there any way to fix this,
% Cpu utilization on period time
% CPU utilization in a period of time to generate an alarm generates alarm if the CPU is used by more than 15min Regards
Restrict access to remote to server machines for some technicians
Hi, I want to know is there any way to restrict some users who login through desktop central from remoting to Server Machines ? As administrator Install agent in all devices in the network all of them will be shown in the list of Remote Computer remotes and those technicians who have access to Remote Desktop can remote to any of the devices listed there, Is there any way to for example put server devices in a group and not to show them in the remote desktop lists ? Regards
Problems with the editor when editing/making new solutions in Servicedesk Plus 8.0.0
We have trouble when we add new solutions in our solution base in Servicedesk Plus 8.0.0. The layout of the solution can look good, but as soon as we save our solution, the end result of the layout is different than tha preview was. This is especially a problem regarding double lines between lines/paragrafs, even though this has not been selected in the preview text we make before we save the solution. Also when adding paragrafs either with dots or numbers, it will reformat it at random points, and
Login restriction
Can we restrict login in to machines from Different users through Desktop central policy? --------------------- Rajesh Singh
Prevent installations by user
Hi all, Is it possible to set an (Security) policy in DC for preventing users installing software? In this particular situation the users do not use Active Directory and the are all Local Administrator. If possible, only the Desktop Central operator is allowed to install software on the desktops. Hope someone knows! Greetz, William
New UI for Additional Fields in ServiceDesk Plus On-Demand
We have changed the way you can add new additional fields in ServiceDesk Plus On-Demand. From a tab based view provided earlier, we have moved to a list based view for easy creation and management of additional fields. You would now be able to add a field of any data type at the click of a button and manage (view, edit and delete) your custom (additional) fields in one single list. You can refer to the Request Additional Fields help document at http://ondemand.manageengine.com/service-desk/help/admin/configuring-additional-fields.html
Deploying Software to External Users
Hi, I am looking at deploying software to our users that are not always in the office, i have managed to setup desktop central through our firewall however i have not been able to deploy software to them - has anyone done this? Kind regards, Kyle
Can I backup data only by run backUpData.bat ?
Hi I know SDP have checkbox to backup without attachment in backup option but In case, i don't have permission to change this option. So i want to backup data only (exclude attachment) by run backUpData.bat. I see parameter Dsdp.backup.type=%1 - in backUpData.bat. Can i change it and what value in each backup type. Please advice. Regard, Kantavit A.
Asset module and management
I am working now for a extend of time with de helpdesk software and I haved a question about assets. In the past I posted on how to add manual fields and you instructed me with the right answer that you can manually add some extra asset fields. The problem with this is that for every asset for example BlackBerry devices I have this field displayed in the main pane without that the asset is in any form a BlackBerry device. Is there a function where I can display and hide fields for certain assets?
Business Rules
Is there a way to take the prior state of the ticket into consideration while running a rule? Scenario: A ticket priority is wrongly set and if it changes from a lower to a specified higher (3 to a 2,1), then we should send an alert. Also, if the Technition changes and the priority is in a particular state, we want an rule to notify another email address. We don't want to set rules based on changes in particular values on edit, not the fact that it edited or the final value is equal to some thing.
Esxi Monitoring
Hi there, We were able to get our ESXi hosts discovered and monitored in OpManager, alongside with the guests that run on top of them using the root account. Now we would like to get rid of the root account into OpManager and instead use a read-only account. Can you please advise how we would accomplish this? (Monitor the ESXi servers without using the root account that we don’t want for security reasons. Thank you, Nick.
Remove Grey Bar from AD Self Service Page
Hello Manage Engine Is it possible to remove the grey bar from the top of the AD Self Service Page, where the logo is displayed (see attached)? Regards, Sam
Change Password - Need to log out and log back in to resync with Exchange
When our associates use the "change password" utility they need to log out and log back in to resync credentials with things like Exchange and any other SSO type utility that is using the AD credentials. Is this expected behavior? It seems like it should be more seemless?
Problem integration Applications mamager with ServiceDesk Plus
Dear SDP Support Team and every ones, Good day... We have already in place Op-Manager and "Network Configuration Management" as an add-on, in addition they working just fine; so I'm wondering if you can help me to find out what benefits that I can gain of implementing ServiceDesk Plus 8.0. In the second point, I installed SDP 8.0 trial version for auditing purpose "asset management"; and Applications manager 9.0 trial version. The problems are: 1) I need to integrate App manger with SDP, in the
How to use Eventlog Analyzer to recive Events from IBM Storwize7000?
Hello, can you please answer me if I can use Eventlog Analyzer to gather events from IBM storage?
Event Log Analyzer Not working
A few days ago, log files filled the drive. I've extended the drive, however problems still persist. Currently the home page shows: HTTP Status 404 - /event/index2.do type Status report message /event/index2.do description The requested resource (/event/index2.do) is not available. Windows Application Event Log shows only one warning message: Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them For more information, see Help and Support
Schedule a file monitor
Hello How do I schedule a file monitor to run once a day at 8.30AM? Thanks
Customer survey
Can the customer survey be turned off for individuals? eg. IT department, yet be sent to all others? James Gander Gander Service Management IT Operations and Service Management Consultancy
Telnet Monitoring
Hello Guys, Is there a way to monitor telnet connection? I have one telnet connection with some client, and i need to know if this connection is down. Is there a way to do this?
syslog for redhat
we have opmanager installed in windows i want to collect syslog for our redhat linux servers.but when i got to syslog view and filter by IP no syslog can be collected
Mandatory at Close without sending Notification to User?
Hello, is there a way to close a ticket using the automated selection, without sending a message to the user? This would be ideal. Thanks, Stacy
Cisco WAE ACNS Content engine Custom Template
Hi All, just woundering if anyone has a template for one of these devices they would like to share, i have a 674 ACNS Server and i`m looking to get monitors setup for this in Opmanager. Thanks
SwitchPort Mapper No Longer Works for HP E4800G Switch
Since upgrading to the latest revision (8722) no longer able to map the ports on HP E4800G Switchs. The only information recorded is port status, port speed and vlan. Any help would be greatly appreciated.
Restoring backup to new server
I am migrating my servicedesk+ to a different server and during the restore on the new server I get an error. "Windows cannot find '.\..\mysql\bin\mysqld'. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and the click Search." This error continues to pop up after I restart the server while the program is trying to start. Any Idea of why this is happening?
Support for Tomcat 7
Hello, i see that Tomcat 7 is not currently supported. Do you plan to support it in the future? Any date planned? thanks, regards, G.A:
OpManager NOT Re-Connecting To SQL DB
Hi team, OpManager Build No: 9011 Whenever my SQL DB restarts due to Windows Updates, My OpManager instance does not poll to re-connect to the DB. Is there any way we could change this? Thanks.
Request cleared when typing requester.
We just updated to 8.1.0 build 8112, and since then we've had a little issue. The issue does not occur everytime, but only sometimes. When a technican is filling out a request, he fills out all the fields, but after choosing a requester, all the fields that he just filled are cleared, and he can start over. Is this a common issue, and does anyone have a clue as to what might be the cause of it ?
Two queries combined
Hi, I have trying to combine two queries in one. Firstly, I'm looking tickets assigned to specific technician and in the second one, I try to get the data of the field "elapsed time". If separated each one, the are working well so I understand the problem is in the combination. Can anyone help me? Thanks in advance, SELECT wo.WORKORDERID "Request ID",qd.QUEUENAME "Group",ti.FIRST_NAME "Technician",wof.UDF_CHAR2 "Invoiced Society " FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
Print Server logs
Hello, I found that user printed job with two pages and putted number of copies 2 in log should be shown 4 pages, but can see only two. Where is the problem or should I configure somewhere esle? Thank You!
LDAP Attribute streetAddress not available
I was trying to make a report that contained address information for one of our departments. While selecting columns, I could not find the Street field in the attribute selection list. I manually added the LDAP attribute streetAddress as a custom field but once added to the report, all of the fields are blank. I am currently running build 5231.
ServiceDesk+ Reply-to Address option
Hello, We are in the process of testing ServiceDesk+ 8.1.0 Build 8112 and we have issues with the Reply-to Address option. No matter if we restart, save, etc this setting is not working. The save is successful, we restart the ME server but the email are sent with the same email address in the From field. The setting is like this: - we have one public email for incoming mails - eg servicedesk1@sample.com that is forwarded to a second internal one eg servicedesk2@sample.com - we need to configure
cant run query report
I cant run query report in query editor: SELECT execution_finish_time FROM Task_Input i receive this error: Restricted keyword found in query: exec How i can run reports with fields contains "exec" word? build 8114
Change Password Requires users to re-authenticate (log off/log in) before they can reconnect to Exchange or other apps using AD credentials
We have recently included the link to the Self Service in our password expiry notifications. Users are now using it, however they are calling in, because after changing their password their Outlook and other sessions that use AD crendentials are prompting for password and putting in their new password or old passsword does not work. Even after closing all applications and relaunching they still do not work. The users need to log off of Windows and log back in before they work. Is this normal behavior?
Interface sending flow, but is not managed due to your license limit.
I am not seeing any graphs and getting the following error msg 'Interface sending flow, but is not managed due to your license limit." Not sure why this is happening as I have a 20 user License and there are only 13 managed interfaces.
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