Hidden CI tech and workkstation
After a clean set up of SD Plus I found some objects, visible only in the "view all CI" СMDB. They are: Technichians: John Roberts Heather Graham Jeniffer Doe Shawn Adams Howard Stern Windows Workstation: ijaz-0427.csez.zohocorpin.com. I can edit them but they still do not appear in tech list or in workstation list. And there is no way to delete them via GUI. How can I remove them from the system totally?
Update to Hotfix SP 1_14.ppm
Hello, I am attempting to install hotfix 8_0_SP-1_14.ppm onto a build:8039. My Desktop Central Server is running on a Win 2008 server. I have done about five if these HotFix installations and they are easy to install. Shutdown Desktop Central service > Run UpdateManager.bat > Select the .ppm file and the install wizard completes the job. My problem comes after I select the .ppm file (ManageEngine_Desktop_Central_8_0_sp-1_14.ppm) and push the Install button the wizard runs for a short time and
Contract numbers
Hi, there is a field called Contract Number in the Contract view. Is there a way to get unique numbers in here? thanks KS
License problem in Wrapper
Hello, Since we have installed the Appmanager 10 we are not able to start it as service. Apparently we need a license for Wrapper (see attached file print screen.png) The license for AppManager is running (see attached file print screen 2.png) Could you please check ? Thanks a lot Thierry Piessens
The file that you have specified is not compatible with this product
This is what I get when I'm trying to install the hotfix to move to build 9010.
ManageEngine ADAudit Plus 4.5 Build 4530 Released
Hi All, We are happy to announce the immediate availability of ManageEngine ADAudit Plus 4.5 Build 4530. The current release includes new features, enhancements and fixes to the Build 4520. New Features Audit Workstation Logon & Logoff Activity. Share and Folder based reports in File Server Auditing. Enhancements Folder permission change reports carry old and new values. Charts are now exported in PDF and HTML reports. Fixes Fixes have been completed for File Audit Reports. Existing Customers - take
Translation Russian
There is a leak of translation in some places: 1 Wrong or incorrect translation of a definition. As a minimum my adds: English Alert group members by e-mail when a request is left unpicked in a group. Русский Отправлять членам группы уведомление по эл. почте, если заявка не взята кем-то из специалистов группы English Go Back Русский Назад English Go Back Русский Назад English Pick Up Request Русский Взять заявку English E-mail acknowledgment to requester on submitting a new request. Русский
automatic request approval
Hello, How to setup automatic request approval sending to predetermined group ? Regards -- Piotr
Device Expert
No SFTP Support, really guys
business rule action "place in group" does not work
Hi there, I got one business rule, the rule is defined as follows: criteria: if cathegory is "test" actions: place in group testgroup I got one site and one department, testgroup is a a support group. testuser logs in the webgui and uses the default template for file the request, selecting the test category. I noticed that the rules is fired because I get notified when the rule is executed. When I go as administrator to the request tab, I can see the request just opened and I can see the desidered
reply from requester
Hi, We are testing the new version of SDP, but have a problem with the replies of the requesters. When the requester replies an mail that's send from SDP, this reply won't fetched into SDP? is their something i won't see? Thank you in advanced. kind regards, Daniël
Select Technician list is blank
Hi, we have version 8101 of Servicedesk plus with 250 techinicians. We recently changed someone's name on servicedesk via AD import and they can no longer assign to technician in the requesters page as it is blank. The person's name was changed around 2 weeks ago, they ave only just noticed this isn't working, not sure if it's coincidence! We've tried importing from AD again but this didn't fix it. I've checked the users settings against someone else on the dept and they are identical. Any help
Software will not deploy in new build
Support, upgraded to 80113 earlier. Previously working software deployment for Office 2007 now does not function. Errors such as "unable to copy installation folder to target" - account in question has full access to the network share where the package is located and is a local admin of the target server. Changing settings will even error saying the package does not have an installation string configured - of course it does. Click modify and save and it's OK so it obviously did.... Tried with local
Change Software Type From Commercial To Non-Commercial Not Working
I have some software classified as Commercial by mistake. Trying to move this to Non-Commercial now and DC says that "the selected software has been moved" but it doesnt actually do it. The software still remains in Commercial.
How recreate deleted router ?
Hi I configured Cisco ASA like this blog (http://blogs.manageengine.com/netflowanalyzer/2010/07/22/configuring-cisco-asa-netflow-via-asdm/). NetFlow packets go on the monitor host (netflow v9). But I can't see cisco asa on my routers. I have removed this device from NetFlow Analyzer before it and I suspect that packages are not analyzed now and droped.
SharePoint 2010 - Display Dashboard
Please, could you let me know if there is a Servic Desk web part available, so I can add this to SharePoint ? Otherwise, please, could you advise on how I can use SharePoint 2010 to display the Dashboard in Service Desk. We are currently using Service Desk v8.0.0 Build 8013 Regards Raj C.
Error when editing a Support Group
When I go and edit a Support within the Admin Section, I am getting the following error: type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545) org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:486) org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
Unmerge Request
Is there any way to "unmerge" a request?
OPMANAGER - Configuring Mail Server
Hi friends, I´m facing a problem with this configuration where I´m trying to configure a gmail account and I receive the following error: 530 5.7.0 Must issue a STARTTLS command first. u27sm677683yba.21 I´ve tried many ways to do this but was not positive. Can you help me with this? Thanks for your attention!
Stop scheduled reports
I have setup a test environment and need to be able to do some testing with some new email settings, so I cannot turn off mail fetching. I need to be able to stop all scheduled reports so people do not receive them from this test environment. I did not create these reports, so I do not have access to them. Anything that might be able to help with that?
request closing rule
Dear All, we would need a new "request closing rule" - something like "approval". In our company requests may not be closed without an approval. Is there already an option for this? Regards Julia
No data found, but data is collected
Hello My server with eventlog Analyzer 7 ran out of space, I expanded the drive and rebooted the server Data is being collected (if I push "last 10 events" I get events), but Error, Warning, Failure, Others, Total is all showing 0 Regards Dennis
Problem getting data from 3Com 4200G switches
Discovery worked and I get some data from the switch (interfaces list and I typically get some packet loss and response time data), but I don't get any CPU, Memory or Bandwidth data. I added a monitor after searching for the proper OID for CPU ratio, but the widgets don't report at all.
Request timescales
Hellp, please give advice how to get this information: - Time when request was assignet to a group - Time when request was assignet to a technical - Amount of reopening request Thanks!
Gmail support
Live-rep.com Call 1-888-978-0010 for Gmail support or Gmail tech support. Gmail tech support and Help US, UK, and Canada. Gmail technical support contact number, 24x7 supportcenter, Gmail Tech support.Quick Tech Support for Gmail
Customization of default values in Requester...
Hello, We are very interested in using this product with my business and have currently installed a trial version to see if it suits our needs. What I would like to do is create a group of requesters (my clientelle) that are not people, rather job sites - so that I can affiliate different types of jobs with specific sites. I would like to know if there is any way to customize the default fields under the requester tab within the admin menu and whether under my Requester - Users admin list I
Technicians logging calls as self
Hi I am currently reviewing ME service desk plus and noticed that when I add someone as a technician they can no longer log a call as them-self i.e. not available as a requester Is there a method of getting around this? Gary
Inventory search not working
Since we upgraded Desktop Central to version 10.0.628 we can no longer do a search within the inventory section. When I click the eye-glass search icon on the right hand side, type in the search string and nothing further happens, it appears like it
OM keeps failing with Process : OpManagerProcess [ FAILED ]
Hello, support. I am evaluating the OM running on a Linux server. I use a dedicated mysql server. After the installation, everytime I started OM it gets this error. I deleted all the OM tables, then started up again. the error just won't go away. I can't scan my networks for snmp-enabled devices. It just did not discover any device. If I tried adding a device manually, it said it's not reachable even though the device is pingable from the OM server. I turned off the host FW on the OM as well. I had
Issue with email requests
Good morning, We recently have implemented the ability for our end users to submit servicedesk requests via email. Unfortunately, every time someone sends an email in it somehow crashes certain functions of the system. ServiceDesk is still operational, but we stop receiving ticket requests and email notifications of any sort. Once we reboot the server all of the requests that were submitted since the email request flood into the system. Have other ServiceDesk users encountered this issue? Thank you,
How to login to Opmanager MySQL DB from a remote machine?
How to login to Opmanager MySQL DB from a remote machine? i am getting an error as below while trying to connect. ERROR 1045 (28000): Access denied for user 'root'@'ABMLCHEOPMGVS01' (using password: NO)
Support Center - Fields - Default value
Hello, Default value (request - additional fields) does not seem to work. The tip says "Note: Selected item is the default value" however in the end, the default value isn't really taken into account and the field is empty by default. Is this a known issue? Thank you & Regards, Vlad
Automatic login by VNC and X11?
According to the product description, it supports RDP/SSH/Telnet only. Does it support VNC/X11 to Unix system with session recording as well? Thx
Notification Rules - High Severity Alerts
Is it possible whenever a Sev 1 / High Impact ticket is logged that I can generate an email alert to high level IT management? I've looked around business rules / SLA but can't see anything that will meet me requirements.
Error when trying to upgrade from 8.0.27 to 8.1
Trying to install the upgrade in a windows machine. I get the attached error. "Migration is not started as improper data. One of the product is configured without product or product type name is configured empty string" Help would be appreciated.
Prevent disabled users from being imported as requesters
Can the AD import of requesters be prevented from importing disabled users?
Default Values
Hello, Since upgrading to 6003 my default values for additional fields doesn't work. Instead of picking my default value it just displays the - sign. I have checked in the additional values admin screen and they are all highlighted as they should be. Otherwise it was a painless upgrade, you have done a good job. thanks Peter
Introducing Billing Module in ServiceDesk Plus - MSP 8.1
Dear All, We are happy to announce the availability of ManageEngine ServiceDesk Plus - MSP latest version 8.1. (Build Number 8100) What's new in ServiceDesk Plus - MSP build 8.1? (Build Number 8100) Billing Module : You can now automate your billing process. With Billing Module you can: Create Service Plans Set up Account Contracts Capture the number of hours worked and additional charges in worklogs Automate the bill generation Create Ad-hoc bills Billing Video is available here Most of the reported
Upgrade a script
Hello DC Team! I need to upgrade a Script deployed with a configuration set with option running "at every startup" on all the machines in our AD. My initial idea was to create a configuration to remove the Old script and create a new configuration with the new script (a bat file). The goal is that the new one has to run absolutely when the old one has been removed. Can I just upgrade it from the script repo and re-deploy the same configuration with it ... or it's better to remove the old and deploy
External MySQL database
How do you set-up ERP to be used with an external MySQL database server? Michael
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