Hi, we have version 8101 of Servicedesk plus with 250 techinicians. We recently changed someone's name on servicedesk via AD import and they can no longer assign to technician in the requesters page as it is blank. The person's name was changed around 2 weeks ago, they ave only just noticed this isn't working, not sure if it's coincidence!

 

We've tried importing from AD again but this didn't fix it. I've checked the users settings against someone else on the dept and they are identical.

 

Any help woudl be good

 

Thanks