Dear All,

We are happy to announce the availability of ManageEngine ServiceDesk Plus - MSP latest version 8.1. (Build Number 8100)

 

What's new in ServiceDesk Plus - MSP build 8.1? (Build Number 8100) 

Billing Module :

You can now automate your billing process. With Billing Module you can:

• Create Service Plans
• Set up Account Contracts
• Capture the number of hours worked and additional charges in worklogs
• Automate the bill generation
• Create Ad-hoc bills

Most of the reported issues have been addressed in this release. Issues fixed are as follows :

MSPSDP-3113: 'Suggested Owners' are not listed in Workstation Auto-Assign

MSPSDP-4784: Cannot edit technicians when there are a large number of technician groups

MSPSDP-4828: Mail Fetching stops while processing a request conversation in certain scenarios

MSPSDP-4879: Requester cannot close a request using 'Close Request' link in certain scenarios

MSPSDP-4880: Mail sender info in technician notification is incorrect in certain scenarios

MSPSDP-4944: Domains are not listed in login Page for technicians

MSPSDP-4946: Tasks created in a request disappear in certain scenarios

We have several new features including CMDB and other design enhancements lined-up for our subsequent releases.

Please make sure that you are running our ServiceDesk Plus - MSP on its latest version, to help you leverage all enhancements and bug fixes.

Steps to download and upgrade to the latest build are mentioned here. 

Please contact our support team at sdpmsp@manageengine.com incase of any difficulties.

We also request you to keep your valuable feedback coming to ship a better product with every release.

Thanks,

Santhosh

ManageEngine ServiceDesk Plus MSP - Team

Link Summary:

ManageEngine ServiceDesk Plus - MSP 8.1 Read Me is available  here 

ManageEngine ServiceDesk Plus - MSP 8.1 service pack upgrade procedure is available here