Creating request using email with custom fields.
I would like to create requests using emails. We have a request template in the service catalog. In the subject i have the @SDP@ In the body @@OPERATION=AddRequest@@ @@MODE=Web Form@@ @@REQUESTER=Mark@@ @@REQUESTTYPE=Incident@@ @@TECHNICIAN=Mark@@ @@REQUESTTEMPLATE=Make/Model Request@@ @@VESSEL MAKE=Yellow Sub@@ I'm trying to get Vessel Make to set, It is a free text field within the template. can anyone advise how i would do this? Regards, Mark
Install on Ubuntu 12.04 error
I was able to get the NFA installed on Ubunt 12.04 x64 with Oracle Java JRE 1.6.0_37. But I get an error when I try to run the program: root@ubuntu:/usr/local/ManageEngine/NetFlow/bin# ./run.sh JAVA_HOME : /usr/local/java/jre1.6.0_37 SERVER_HOME : /usr/local/ManageEngine/NetFlow/bin/.. DATE : Wed Nov 7 08:26:07 PST 2012 Exception in thread "main" java.lang.NoClassDefFoundError: com/adventnet/mfw/util/JdkAndPortCheck Caused by: java.lang.ClassNotFoundException: com.adventnet.mfw.util.JdkAndPortCheck
Bulk Group Creation from CSV
I am going to create 340+ Universal Distribution Groups using ADManager in Exchange 2010. I have the process working via CSV import, however I also need to set the RequireSenderAuthenticationEnabled flag to false. Can I do this during the import process? If not, I will just use powershell.
remote control prompt
Is it possible to enforce the "prompt" feature of remote control? I do not want my team to be able to access other machines without this prompting first.
Automatically assign asset to workstations during import?
We have a list of workstations an asset assigned to each one. Is there a way of importing both at the same time with each asset getting assigned to the appropriate workstation? There are 136 workstations to import (each with 1 asset assigned to it). We are using the serial number of each device (for both workstation and asset) as the name with the only other data value for each being an inventory tag #. Is there a way of importing a single spreadsheet with both workstations and the assigned
Multiple instances of Manage Engine software on one instance of MySQL?
Can multiple instances of Manage Engine Products run on one server ? Example scenario: OpManager Servicedesk Netflow Running on one MS 2008R2 server on one instance of MySQL. What is the recommended practice?
SD 8.1 not use exist Requester Name
Hi. After updating from 8027 to version 8.1 when closing request, the initiator of the request doesn't want to use.
"Alert if Threshold is violated XXX time(s) consecutive
Hi, I think that this parameter doesn't work after applying 7024. The first time the value reaches the threshold, it sends the alert notification, even the number of times is >1. Thanks. Miquel
Netflow Not showing graph-statstitics
We are not able to see graph in netflow. we are getting error saying router time is out of sync. Thogh i hav checked at first place router time with show clocko/p. it seems pretty perfect. Can anyone tell me further steps?
Dashboard Question
I have a question about the dashboards. Most of my devices are in the Virtualization section. I notice that when creating a dashboard with a widget such as Last Polled Value of CPU Utilization that it doesn't include ANY devices from the Virtualization category and only from the Server category. What I am trying to accomplish is aggregate several machines from different categories for a single metric such as CPU Utilization onto one dashboard. I can't find any way to do this, does anyone else know
In Config Mgmt Plug-in
Hi Support Team I cannon create new "Credential Profile" software not response. but other menu has been response. Why? Pichai
Disable Flash Updates
It seems the "Disable Flash Updates" template has disappeared in 80101. How can I bring it back?
Date Picker for Warranty Expiration Doesn't Work
Hi, I am trying to manually set the shipping and expiry dates in the Feed Custom Data for Computers section, but the date picker link doesn't open anything, and I can't type into the field as it is greyed out. I have tried both Internet Explorer 9 and Google Chrome. What do I need to do in order for the date picker to start working? thanks
Add response and resolution times to notifications.
Hello, How can I add the total time the request is to be responded to and resolved in a notification. For example, lets say a First response is set to 4 hours from creation, and is to be resolved in 8 hours. Rather than having the actual date in the notification, how can i have the total time instead. Thanks for any help.
Report SDP first contact resolution
Hi, How to obtain a report that indicate how many tickets was resolved on first contact? Thanks, Mauricio Fuentes
One incident assigned to multiple sites
I was wondering if it is possible to have a single incident assigned to more than one site or have a requester be able to see more than one site. Right now we have 3 diffrent sites and, more often than not, we get the same incident/question/request from all 3 sites. It would help a lot to be able to have an option to assign a incident to all 3 sites or have the ability to let a selected group see the incident, no matter what site it is located in.
How automatically fill a field "Gruop" and "Technician"
Hello . How automatically fill a field "Gruop" and "Technician" when technician create an incident . Thank you.
SDP 8100: Customize requestor Home screen?
Is it possible to customize the requestor Home screen? Specifically, the right side of the screen where the Portal Usage Video and the Portal Usage bullet points are. I am wondering if I can remove/replace the video and customize the bullet points. Thanks.
Line graphs for conversations
Hi, evaluating NetFlow Analyzer for a possible purchase. Can someone tell me if it is possible to get a line graph showing one or more specific conversations, or applications, or DSCP marking? Basically I am interested in analyzing bandwidth usage of specific applications that can be identified as specific conversations, or by their DSCP marking, or by the TCP port they are using, but I'd like to see a line graph showing when the bandwidth is used, not just the total/percentage amount of data over
DC 8 can't see and find the pc agent
DC 8 can't see and find the pc agent
Power configurations
In Desktop Central, configuring Power Management is under "User Configurations." Shouldn't this be under Computer Configurations? If a user doesn't have admin permissions on their machine the configuration will not work, correct? ---------------------------------------------------------- Visit me at http://explanoit.com (Note: I do not work for ManageEngine.)
Ifindex is showing as Interface name
I am not getting the interface name in Netflow analyzer web page there's showing Ifindex is showing as a interface name please assist Looking forward to a positive reply.
OPManager: SQL Server 2008 R2 cluster support
Hi, i was wondering if SQL Server 2008 R2 cluster is supported. Thank you
Fill in a standard solution into a Service Catalog.
For one or two template in de service catalog I like to enter a standaard solution. I know that this is possible in the request template. How can I do this in the service catalog?
Contact notification not working all the time
Hi, we have a custom notfication message that goes out to the customer after first contact. But for some reason (and we are unable to see a pattern) a large number of customers are not being sent this message. We have this setting on: Acknowledge Contact by Email When a new request is received If I view the message conversations I see that it is a problem with Support Center Plus, the messages are not being generated. Is there some rule that prevents the message from being sent to certain emails?
OM lost network connectivity error
Hello, I see this error about once a week, and I have to restart the OM services in order to get everything functioning again: OpManager has detected that it has lost network connectivity and has suspended all monitoring. Monitoring will be automatically resumed once connectivity is established. Any ideas on why this keeps happening? -- Cody
Group Mail Signautre
Hi, Question, how can I setup signatures respective to email groups? Fore example group sales@abc.com must have respective signature and sales@def.com must have respecitve signature and not the personal signatures of Staff.
OpManager don't sends mails
Hi all, i moved the complete OpManager manually from a damaged server to a new one. Everything seems to be ok, but OpManager don't send mail anymore. Mailserver settings are ok and from this server i can send mail by using Outlook. Can anybode help? Thanks Jens
After upgrade 80101 Show Error.
After upgrade 80101 Show the next Error. What is the last update of Desktop Central, because in demo page is publicated 80111? Desktop Central is upgraded. To avoid page loading errors, clear browser cache and continue.
Importing Site from LDAP
For MSPSDP-2699 'Site' field can now be imported from LDAP, what field in Active Directory is mapped to the Site in ServiceDesk MSP-Plus?
Screen Recording Feature
Hi, Is there a possibility to extend screen recording feature so that I can add schedule for screen monitoring (for audit and security purposes), like "PC1" add a schedule to record screen from 8 to 10 a.m every day, or for a group of computers and also would specify local paths on their computers for recording.
DC isn't syncing with SD+
Using DC feature to search Warranty Expire date at manufacturer (HP) site, work well. The problem I'm having is, DC isn't syncing that information with SD+. DC recognized SD+ integration and viceversa!! (checked already) SD+: 8.1.0 Build 8114 DC: 8.0.0 Build 80101 Is Expire date a valid synching information?
Exclude IE8 from deploying to 1 workstation
I have patch management set to deploy patches automatically upon approval. I also have two automated configuration templates defined: one for workstations, one for servers that is scheduled to deploy the approved patches at a particular time. There is one workstation that cannot run IE8 due to issues with a critical financial website that only functions properly with IE7 My question is: 1. Is there a way to deselect the particular workstation from receiving IE8 updates, without creating
Migrate from MYSQL to Microsoft SQL Server 2012
Do you have a step-by-step guide to migrate one SD+ with MYSQL Server to MSSQL Server 2012? Tkx
Checking external mail flow - script available if wanted. Tell us how you check this!
Anyone interested in a script to check external mail is working? Components are a linux VM (Ubuntu) with mpop and msmtp installed to run the scripts on, MS Exchange 2007, a gmail account set up to forward and delete all the mails sent to it and Opmanager with a custom script and a workflow reutilising the same script. The process is: delete mail file left from last check call msmtp to send an email via our Exchange server (on our LAN) to a gmail account gmail account is configured to forward mails
Report
report to accomplish the same historical returns only 75 days, how to solve this problem. Thank you.
network traffic of server with multiple ip not monitored properly
Hi, I have a linux server with multiple ip addresses bind to the same ethernet card. However, opmanager is only showing traffic from only one of the ip. Please see attached screen capture. Notice only one of the eth0-eth0 in the list has a green status and the real time traffic link is blue (i.e. not disabled). I was expecting the traffic for each ip address is monitored.
High Availability Mode
Hi, Is there an edition to install ELA in High Availability setup? either using a load balancer or a cluster with SAN involved for storage. Regards,
Unable to start mysql daemon
Hi I've installed Opmanager on RHEL5 but when I try to run the StartOpmanagerServer.sh script I get the following: Unable to start Mysql daemon Unable to create database Exiting OpManager. Starting mysql manually and then running this script produces the same error. Can you help? Dave
"Foreing chars" in custom WMI monitor
If the host system is "localized" (russian for example) when creating custom WMI monitor and trying to obtain list of host WMI classes we get broken encoding. It seems to be that host returns UNICODE strings and OpManager represent them as non-unicode. Host system are Windows 2008 r2 Std RUS, 2003 r2 Std RUS. So it seems to be common problem for all custom WMI monitors.
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