Contact notification not working all the time
Hi,
we have a custom notfication message that goes out to the customer after first contact. But for some reason (and we are unable to see a pattern) a large number of customers are not being sent this message.
We have this setting on:
If I view the message conversations I see that it is a problem with Support Center Plus, the messages are not being generated.
Is there some rule that prevents the message from being sent to certain emails? We can see no pattern...
thanks
Kaspar
We are using Version : 7.9.0 Build Number : 7909
we have a custom notfication message that goes out to the customer after first contact. But for some reason (and we are unable to see a pattern) a large number of customers are not being sent this message.
We have this setting on:
| Acknowledge Contact by Email | ||
 |
When a new request is received | |
If I view the message conversations I see that it is a problem with Support Center Plus, the messages are not being generated.
Is there some rule that prevents the message from being sent to certain emails? We can see no pattern...
thanks
Kaspar
We are using Version : 7.9.0 Build Number : 7909
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