Ability to save configurations / packages into sub containers / folders in DC
We have over 150 approved applications. These are further divided into winXP, Win7, 32bit and 64bit classifications. It would be great if we could create subfolders / containers so we can group similair packages and configurations, rather then having to search the entire list of applications. Is this possible for future releases?
OpUtils Backup
Hi can tell me the steps for copy my actual configuration to a new OpUtils server
Remarks
Why do the remarks say "Patch already installed" if the current status is Retry (see attached screenshot)? If the current status is "retry" then the remarks should state the reason for the retry. But if the reason for the retry is "patch already installed" then a retry is meaningless.
Agent installation - remote affice
How can you install agent via group policy and have the machines go into a specific remote office within DC?
Warranty Expiration information is not being transferred from Desktop Central to ServiceDesk
Warranty Expiration information is not being transferred from Desktop Central to ServiceDesk.
Detection and Handling of State Flapping
Opmanager implement flap detection for monitored host? i looking for this feature: http://nagios.sourceforge.net/docs/3_0/flapping.html This feature is essential for my monitoring businnes
Local Authentcaiton disabled
Hi, I cannot login locally to the firewall analyzer anymore. It was working properly until yesterday but today the local authentication for admin user suddenly disabled and it does not show it to me anymore and I just can login as a domain user. Please guide me what should I do to solve this problem Best Regards
Other technician can alter the start date and end date
As a administrator I am assigning some task to techinicians. But Technicians can change the start date, end date and other info too. He should be able to change actual start date and actual end date and comments. Because of this I cannot track original date of start date of task. Plz suggest how to prevent technician to alter the task.
New features
Dear Tech Support Team, I found this feature in other system "SysAid" is there any way to put this feature in your respective system? "end-users can press the F11 hotkey to access the End-User Web Portal and report a technical problem. SysAid automatically takes a screenshot of the screen they are viewing, and this full-sized screenshot is then attached to their service request. It's great tool to help you more easily and efficiently diagnose their problem" Please reply.
Asset state "Due for replacement"
I selected 20 or so workstation and changed the asset state to "Due for replacement" which unfortunately stripped out all the owner and department information. I wanted to "tag" a bunch of workstations so I could generate a report based off of this criteria. I would have thought "Due for replacement" would mean something will happen but not yet. anyway it could have been a nice feauture if it did not strip out most of the other meta data... I restored from last nights backup.
Required fields before assigning request
Is it possible to have required fields filled out prior to the ticket being assigned to someone? Our requests come into our service desk from an email where the are triaged by our help desk staff. What I would like is for the help desk staff to groom each ticket and fill out certian fields before the ticket is forwarded/escalated to another support member.
Hotfix 7916 released
Dear Customers, Today we have released our hotfix 7916. Here you can download the service pack http://www.manageengine.com/products/support-center/service-packs.html Here you can find the list of issues fixed and features available in this release https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7916 Thank You Regards, Arun SupportCenter Plus
Sorting Bulk Configuration View By Health Only Sors within the page that is currently selected
It looks like Application Manager is only sorting within the current page of paged lists. This is not very helpful when wanting to sort all monitors in the bulk configuration view by their health. Sorting of paged lists of web pages typically sort all content page the results appropriately.
How to backup AdAudit Plus databae ???
We're using version 4.0, build 4050. We use it along time ago, more 3 year. And now, my harddisk size is very low. We have to keep all database for auditting of company on Mar-2013. So how can we backup/retore database ? Thanks so much !!!
Notify technician before request overdue?
Hi, Is there an option to notify technician before request overdue? I tried to find but not found. I think it is a useful one. Thanks, Sakarin.
ADAudit Plus and EventLog analyzer on the same server
Dear Sirs one of my customers has EventLog Analyzer (with mysql) on a server. Now he wants to install ADAudit Plus on the same machine. Will there be any conflict? I mean, do the two application use different mysql instances? Is there any best practice to install two product on the same server? Thanks to all who will reply Best regards stefano
Question regarding the Requests page in Service Desk Plus
All, Seeing if someone could help us out on this one. We are using service desk for our main IT ticketing system. When a user emails the helpdesk, the ticket gets generated in service desk under the Requests page. You can only view the tickets that are unassigned when you select All Requests, Unassigned Requests etc.. We've used Numara Trackit in the past and with that we had emails being sent by users going to a triage queue, which only certain Technicians were able to view/classify tickets.
creating new table in ServiceDesk Database
Hi, I have an application which I want to create it's table inside the service desk database' tables. I want to know in this case does this new table affects on other tables in service desk database or not? If yes, What is your solution? Best Regards,
Workstation / Server detected link
Whenever I click the Workstation / Server Detected (or Workstation / Server Inventoried), it sends me to the Workstations asset page. But since I do not manage any workstation on SDP but only servers, its link is quite useless. How can I change its link? I'd like to see that on Admin page general setting (or similar one) can choose the default value for 'workstation / server detected link'. Thank you in advance.
ERROR when deploying configurations during startup!
I found following interesting line in the computer.log file on such a client machine: ***** [ERROR] ProcessPatch : Scheduled time not reached. The configuration will be applied on next upcoming cycles !!! ***** "Scheduled time not reached"??? What does this mean? I did NOT change the "Install Between" setting of these configurations. Does anyone else have such problems? regards, peter
missing interface
i'm using netflow analyzer to monitor one cisco router with three physical interface and 4 virtual interfaces. configuration on all interfaces is the same and yet one of the physical interfaces is not showing at all. interface 0/0 -> ok interface 0/0.1 -> ok interface 0/0.2 -> ok interface 0/0.3 -> ok interface 0/0.5 -> ok interface 1/0 -> not showing interface 2/0 -> ok i checked configuration and all interfaces have the following commands configured: ip flow ingress ip flow egress ip route-cache
Winzip Update
We recently bought winzip 16.5 which has been rolled out to some desktop machines and licenced. After a recent patch update i've noticed the machines have been "upgraded" to Winzip version 17 but now the software is unlicensed and the old licence key will not work as it is for version 16.5 not 17. Could i suggest that this is removed from the list of patches?
Update for Adobe Reader 10.1.5?
Hi all Any ideas when the Adobe Reader 10.1.5 update will be available? Thanks Stefan
Missing vs. Failed
I'm doing an automate patch push and I'm getting A LOT of machines that say for example "4 patches missing" yet after deployment it says "4 patches failed" I'm not sure what is going on. When i go to the windows directly on said machine, the KB*.log file isn't even present. I'm supposed to patch over 1000 machines tonight and I don't feel confident in DesktopCentral at this point..
Email Signatures
Is there a way to create a global email signature? I want to add one so that any time a support rep emails from the system, it defaults to the global signature.
Enabling Active Directory Authentications in service desk
hello ! i am new to this forum. I installed ManageEngine 8.1 in test environment. I am able to import requesters from Active directory but when i enable self-service web portal to requesters and try to login with requester AD user and password, it not logging and returns the message username or password not correct and login screen pops again. What i am missing in the configuration ? thank you
Requesters able to run reports
Are requesters able to run reports, and I am just not seeing how to give them access?
Request Custom Views for Requesters?
Hello, I am looking at setting up a custom view for requesters, but do not see that option anywhere? I am looking at setting up a view with the name Account - Requests Not Closed. I am looking for a logged in requestor to be able to see all the requests for his/her account that are in all status's besides closed. I created a view as a technician, but cant see where to do it as a requester.
Information obtained fromscanning access point
hi What are the information obtained from scanning access points? Also, how do I scan access points? (I don't see [SCAN]button under Access Point.) Thank you, Nanceee1
Create a request from a Task
Hi I have seen others mention this, so wanted to find out if this is something that will be/is implemented. Basically I have a request that has 12 tasks, one of the tasks involves procuring hardware. (if its required) I would like to generate a new request from that task to assign to another employee (this request would have its own tasks for hardware procurement) Thanks
Do you support SMTP for incoming mail?
I know this was stated in a post 6 years ago, but I was wondering if this is in the current release or will it be a feature in the near future?
2nd SQL instance
I'm trying to setup monitoring on an SQL server but can't get opmanager to see the databases on the second instance anyone got any idea's why? thanks Harvey
Survey Result Report
I am trying to create a custom report that will generate the exact same information as the default survey results page "User Survey - Survey Results" or is there a way to export the default survey results page to csv or excel? Thanks
Viewing your Open and On Hold tickets + Unassigned in the same view
Is there any way to view following ticket types in the same view? All of your Open ticket All unassigned tickets All of your On Hold Tickets It seems that with the view creation interface I can have two of the three, but not all three. For example, I attempted to configure as such: http://grab.by/iRlq However, with the OR modifier, it also shows all tickets that are currently open, so I get everyone's tickets. With the AND modifier, I don't get anything, because it's impossible to show me tickets
Requester replies to email
If a technician sends an email from the request via the 'conversation', the requester receives it. The requester replies to the email - should the email update the conversation? Currently this is not happening Thank you
Reports - Category, subcategory and objects in the same report?
Hi! Now I have three different charts, one with category, one subcategory and one with object. I would like to have all this in ONE chart. So my question is if that is possible? Regards Alex
Adding field - stuck on processing
When I am adding a new field to an incident template, and fill in the name description, pick list options, I click ok and it gets stuck on processing
Contract ID
Dear any one can explain to me why the contract number is starting from one then the second number 301 ,302,303 etc
Can I add a Ticket Status to the ones they already have?
Can I add a Ticket Status to the ones they already have?
Removing technician's
If I remove SDP privileges from a technician, say because they have changed roles and no longer provide tech support, their name remains in the technicians list. I suggest that on the technican page you add a "Change as requestor" button that aotmatically removes the technician privileges and moves that use r back to the requestor list.
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