MSSQL SNMPv2 OID dosnt go with my server?
Hi There! I have a new installed opmanager Build 9450. I am trying to add a Windows server 2003 R2 with MSSQL Server 2005 running. The wmi monitoring workes fine, where i am getting all the information about, CPU Utilization, Memory Utilization etc. My problem is regarding MSSQL performance moniters, using SNMPv2 towards the sql server. I've added all the performance monitors for MSSQL, and when i test the monitor i get this error: My SNMPv2 credentials passes the test: I tried the AdventNet MIBbrowser
Set Access To Problems
Hello, we use SD+ for supporting our softwares, suppose that we have 3 software and all of them are out source, can i create problem and set access to this problem for user or group that each company view itself problem ? for incident i can but for problem i cant do it... Please Help me, tnx
SDP on Win Phone 8
Hi - Just picked up a Lumia 920, running the latest build of Windows Phone 8. The standard mobile client seems to work OK, but there's a bug in the full client that prevents it from being completely usable. The request tab will load fine. However, the drop-down to select "All Requests" or "Pending Requests" etc, does not work properly. Essentially you cannot scroll the drop-down to select any setting that doesn't show when the drop-down first comes up. When you try to scroll, the drop-down does
Rule Engine
The Rule Engine only works on devices discovery? Tiago Toledo - Bigode Blog: http://www.pastelariadigital.com.br
iPhone App bug
The iPhone App for SupportCenter Plus has a bug in it. When entering a Time Entry on a Request through the App, in the Time Taken to Resolve field it does not calculate or consider the minutes when multiplying the Support Rep's Cost per hour x the Time Taken to Resolve. Example: (Time Taken to Resolve) 1 hour 43 minutes x $125 per hour (Support Rep Cost Per hour) should = $214.58 Since only hours are considered in the equation and minutes are not considered, cost comes out to only $125.00.
Export to CSV
Is there a way to export the inventory report to CSV?
[error after upgrade service pack from 9200 to 9400]
dear support OP-man, please help, after completely upgrade process from 9200 to 9400, i reactivate its service, but when trying to login, this show up the word 'error' in the browser. what should i do to fix it and the opmanager become normal again? thx
Exchange Creation Date
Is there a way to see exchange creation date in AD Manager Plus?
Disabling and Moving Users
Hello, I understand that it is possible to us Robo Requesters to disable users who have been Idle for a certain time period, i.e. "90 Days". But I am wondering if it is possible to add onto that Robo Requester or add another to move those newly disabled users to a specific OU? Also, is there a way to generate a report detailing the users which were disabled and moved? Thank you in advance.
User Modification feature request
Currently in the User Creation templates I'm able to pull information from other attributes into the description field by using attribute variables (i.e. %title% or %department%). I don't have that same functionality in the User Modification templates. I would like to be able to pull attribute data from other fields using attribute variables in the User Modification templates. This would help reduce manual input of data into that field and also decrease the edit process for user accounts.
ADManager Plus Service not start - Error 1067
We have ADManager Plus 4.0.0 installed and working fine but recently the service is not starting. When trying to start the service manually, it got error message of "Windows could not start the ADManager Plus service on Local Computer. Error 1067: The process terminated unexpectedly." Could you please assist? Thanks.
Implementation service catalog in service desk plus8.1
hello I want to Implementation service catalog section in manage engine service desk plus8.1 and i really need a complete sample of implementation service catalog in service desk. I want to implementation It services and business services. and i have a second question: can i use another services in one service?? For example in one business service i want to use another two business service and i want to report from them. Totally,what is the meaning of service in ITIL and how implementation services
Date/Time Stamp
Is there an easy and faster way to enter date/time into the body of the description besides typing it in? I could create a macro with another program to use for this, but it would be nice to have a button that did that for you.
Report all devices
I'm generating a report to disk for all my devices, but not this appearing all. Why? Tiago Toledo - Bigode Blog: http://www.pastelariadigital.com.br
Firewall Analyzer Fail to run batch file
Hi, I am using a batch file under FWA Alert rules under the action run program. When the alert is trigerred, the batch file is not run. I confirmed the triggering since i have also email notification which is working normally. I can run the batch file normally under command line. I checked the path and it is ok. Here is the sample of the batch file @echo off c:\usr\bin\snmptrap -v 1 -c xxxxx yyyyy.1.3.6.7.2.1.3.1 yyyyy 1 6 '' .1.3.6.7.2.1.3.1.1.2 s "%1,%2,%3,%4,%5" Please help
does applications manager supports utf-8?
Hi, I want to have url monitors with persian name, Is there any option to support utf-8 in applications manager?
Trying to start MySQL server failed
Hi, I'm trying to get Desktop Central Service to start. After a couple of minutes I get a popup from the tray icon telling me "Desktop Central has stopped". In the "serverout0" log I can see the "Trying to start MySQL server failed". What steps will I need to do to fix this issue? Thanks
How to implement network access control ?
Is it possible to use Desktop Central as network access control ?
Help with custom templates
Hello, First of all, thanks for your nice work. Here @ work, we are using SDPlus for incidents managment. We have created several custom templates wich work great. But, let'm imagine the following scenario : A customer calls us and talks about his problem. Here, we create an incident with the template "A" But, during the call it appears that in fact the right template was "B" If the agent changes the template from "A" to "B", everything that was written in the Description field is erased :/ Is
Not able to open/view attached documents when sent PO approvals
When sent an approval for a Purchase order the user is not able to open any attached documents via the approval email sent or on their web portal home page. Version 8.1.0 Build 8106
Export all ticket data and attachments
Good afternoon, is there a way to export all ticket data and attachments from the system into something that can viewed outside of ServiceDesk? We're using SQL Server with Service Desk Professional Plus.
8.0.0.27 to 8.1 update error: Data is Improper
I'm trying to run the update from 8.0.0.27 to 8.1 but am getting the error : Migration is not started as Data is improper. Some of the ProductType names are empty sring. Please contact the Service Desk Support team. I saw another post similar to this and ran the queries for component type and definition and have attached the outputs.
install on centos 6.3
hi, i am trying to install pmp on centos 6.3. if i try to start the pmp - i got this error: INFO | jvm 1 | 2013/01/25 14:36:21 | INFO | jvm 1 | 2013/01/25 14:36:21 | ** BEGIN NESTED EXCEPTION ** INFO | jvm 1 | 2013/01/25 14:36:21 | INFO | jvm 1 | 2013/01/25 14:36:21 | javax.net.ssl.SSLException INFO | jvm 1 | 2013/01/25 14:36:21 | MESSAGE: Unsupported record version Unknown-0.0 INFO | jvm 1 | 2013/01/25 14:36:21 | INFO | jvm 1 | 2013/01/25 14:36:21 | STACKTRACE:
Dashboard "This Month" report listing Monday in previous week
I've seen this reported in the forums previously and the only suggestion was to check/change the "Start of the week" day in the Self-Service Portal settings. I've chosen both Sunday and Monday and it doesn't fix the issue. The Dashboard "This Week" and "Last Week" reports both work fine however, it's just the "This Month" report that for some reason includes Monday's tickets in last week's column. Any suggestions?
Alert snmp trap not available
Hi, I cannot find alert action snmp trap on Firewall Analyser 7.5 build 7500. The data sheet says its possible may be i have missed out somewhere. The idea, I want to send trap from Firewall Analyser to Opmanager although it is integrated. For that matter, i would also need Firewall Analyser to process the traps since I am using an SMS gateway which is available on the Opmanager but not on FWA. Thanks
Scanning VMware Hosts
How do I go about scanning an ESXi 5 host? The admin guide says you can do it but doesn't actually show how? What's required on the host side?
wmi monitor
HI I use WMI monitoring disk, but without any data appear
Uninstalling NetFlow Analyzer
I am trying to uninstall NetFlow Analyzer 7.5, but the the unistaller trys to install the application over the exising installation and returns the error "Some files exist in the specified directory. Kindly provide a different location." At which point all you can do is cancel the install. I looked at the uninstall shortcut in the programs menu and it has the following Target propertie: "C:\Program Files\InstallShield Installation Information\{9DA4493A-480C-4554-A02C-4B542D33A1D9}\Setup.exe"
Service Catalog issue
Hi, my company is currently testing out this product and I am trying to create a few "Port Request" templates in the Service Catalog. The problem I am running into is that admins can see the second template, "Port Request as a Standard Ticket" but the regular users I created cannot. They only see the first one. The template is enabled. Is there some other place that needs this enabled so regular users can see it?
Interfaces and software installed
Hi, The interfaces will only be shown only if using SNMP? The installed software will be shown only if using SNMP? Tiago Toledo - Bigode Blog: http://www.pastelariadigital.com.br
Dashboard widgets not resizing with browser window
Hi, I am unable to resize my browser window smaller without everything running off the page. Can you please allow the widgets to be resized along with the browser window? I have to stretch it full screen on a 24" monitor in order to see the entire screen. I would like to have 2 dashboards side-by-side but currently this is impossible. This is what it looks like in both IE 8 and Firefox:
Contextual search for requesters
Hello. How can our requesters make contextual search by request's descriptions using search box on the left sidebar? In technician interface we can searching by description, but under requester's interface are able searching ONLY by Solutions Keyword. Is it possible to find requests if our requester does not remember, what he write in the title of request? In this case spot search does not help. Please help to find the solution.
Conversations
When a user fills out a a service desk "ticket", an email is sent to the technicians via Outlook. When inside the service desk ticket, you can reply to the user, that will then be sent to the user via Outlook. If the user replies to the service desk email, the reply will not show in the conversation list. How can we get it to show in the conversation? Also, How do we set up the service desk emails to be sent to more than one technician? Thanks, Ashley
Clean up or synch Requesters in AD
Is there a way we can sync our requestors with Active Directory? I have a bunch of old requestors in Manage Eengine, I know we can import the users but I would like to mark them to delete or inactive or something if they are not found in Active Directory? Is this going to be possible in the future if it is not now, or even cync to a distribution list that we maintain in AD. Thanks for any info Kevin Hardy
Questions regarding Organization
I'm new to using this product right now I am trying to evaluate this product in a test environment. Is there any documentation on what you to set up a user with to be able to set up an organization? I keep getting the following Error message Invalid GC or Credentials. Please provide Global Catalog server of the forest to be monitored and privileged credential
SQL 2008 R2 Supportred?
I see other articles talking about using SQL 2008 R2 but the answer always says 2008 not R2. We are running build 8121. Can we move our Database to a SQL 2008 R2 server?
Cannot find Desktop Central server settings tab
Hi in order to link Service desk plus and Desktop Central, according to the page on generating an authentication key you have to go to admin > general > desktop central settings on SDP (I cut and pasted the text from it below). I can't find it in our SDP general settings (please see screenshot). Does it need to be enabled somewhere else on SDP? please advise. We have SDP Standard 8.1.0 and Desktop Central 8.0 build 80035 Please let me know Regards, Kahthan Login to the ServiceDesk Plus console Click
Searching requests is slow
Using SD+ 8.1.0 build 8109, searching requests takes upwards of 15 seconds to respond with results. We're currently approaching 95,000 tickets in the system, however, we've archived requests before 2/1/2012. Is this normal behavior, or is there something we can do to speed this up? SQL 2008 back-end.
Minor bug - task variable
I was having an issue that when tasks were assigned, sometimes the link that was given went to a 404 error. I realized that for some reason it was putting http://servernamehttp://servername in the actual URL ... instead of just once. (Display looked correct, but if you hovered over you could see where it was actually trying to go. I checked the $TaskLink variable in the template and it looked fine, but just for fun I deleted it and tried to choose it again. When I clicked on the "Link" content variable
Survey email subject and welcome message
Hello, we activated the survey since few days and realized that the "welcome message" text is used not only in the survey page but also on the email subject sent to our customer: Is there something we can do to have different message on email subject and survey welcome message ? Note: we're using SD + 8.1.0 Build 8121
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