Error Upgrading SC+ from 7909 to 7914

Error Upgrading SC+ from 7909 to 7914

Trying to upgrade from 7909 to 7914 and it simply fails. Log's attached. Appreciate your support. (Existing 7909 Details: Win2K8 R2 64bit, 4GB Mem\ 8Gb FreeSpace for Data \ SQL 2008 Std on Same Server) 7909 continues to work without issues.

Error Snap
Inline image 1



Error Log: updatemanagerlog
  2. Feb 23, 2013 7:17:41 AM  [com.adventnet.tools.update.installer.UpdateManager]  [INFO] : 


  5. Feb 23, 2013 7:17:41 AM  [com.adventnet.tools.update.installer.UpdateManager]  [INFO] : Invoking UpdateManager in UI mode
  6. Feb 23, 2013 7:17:55 AM  [com.adventnet.tools.update.installer.ApplyPatch]  [INFO] : The ppm file path:D:\Software\ManageEngine_SupportCenter_Plus_7_9_0_SP-1_4_0.ppm
  7. Feb 23, 2013 7:17:55 AM  [com.adventnet.tools.update.installer.ApplyPatch]  [INFO] : The ppm file path:D:\Software\ManageEngine_SupportCenter_Plus_7_9_0_SP-1_4_0.ppm
  8. Feb 23, 2013 7:17:55 AM  [com.adventnet.tools.update.installer.ApplyPatch]  [INFO] : The Patch Version:AdventNet_ManageEngine_SupportCenter_Plus-7.9.0-SP-1.4.0
  9. Feb 23, 2013 7:17:55 AM  [com.adventnet.tools.update.installer.ApplyPatch]  [INFO] : Context NameSUPPORTCENTER
  10. Feb 23, 2013 7:17:56 AM  [com.adventnet.tools.update.installer.Unzipper]  [INFO] : Pre Invocation in progress
  11. Feb 23, 2013 7:17:56 AM  [com.adventnet.tools.update.installer.Unzipper]  [INFO] : Executing class:com/adventnet/persistence/EEARExtractor.class
  12. Feb 23, 2013 7:17:56 AM  [com.adventnet.persistence.EEARExtractor]  [INFO] : Going to extract the eear [.\applications/AdventNetCC.eear]
  13. Feb 23, 2013 7:17:56 AM  [com.adventnet.j2ee.deployment.service.internal.JarExtractor]  [INFO] : Extraction for D:\ManageEngine\SupportCenter\.\applications\AdventNetCC.eear  to D:\ManageEngine\SupportCenter\.\applications\extracted\AdventNetCC.eear
  14. Feb 23, 2013 7:17:56 AM  [com.adventnet.persistence.EEARExtractor]  [INFO] : Successfully extracted the eear [.\applications/AdventNetCC.eear].
  15. Feb 23, 2013 7:17:56 AM  [com.adventnet.persistence.EEARExtractor]  [INFO] : Going to extract the eear [.\applications/AdventNetServerContainer.eear]
  16. Feb 23, 2013 7:17:56 AM  [com.adventnet.j2ee.deployment.service.internal.JarExtractor]  [INFO] : Extraction for D:\ManageEngine\SupportCenter\.\applications\AdventNetServerContainer.eear  to D:\ManageEngine\SupportCenter\.\applications\extracted\AdventNetServerContainer.eear
  17. Feb 23, 2013 7:17:56 AM  [com.adventnet.persistence.EEARExtractor]  [INFO] : Successfully extracted the eear [.\applications/AdventNetServerContainer.eear].
  18. Feb 23, 2013 7:17:56 AM  [com.adventnet.persistence.EEARExtractor]  [INFO] : Going to extract the eear [.\applications/AdventNetSupportCenter.eear]
  19. Feb 23, 2013 7:17:56 AM  [com.adventnet.j2ee.deployment.service.internal.JarExtractor]  [INFO] : Extraction for D:\ManageEngine\SupportCenter\.\applications\AdventNetSupportCenter.eear  to D:\ManageEngine\SupportCenter\.\applications\extracted\AdventNetSupportCenter.eear
  20. Feb 23, 2013 7:17:57 AM  [com.adventnet.persistence.EEARExtractor]  [INFO] : Successfully extracted the eear [.\applications/AdventNetSupportCenter.eear].
  21. Feb 23, 2013 7:17:57 AM  [com.adventnet.tools.update.installer.Unzipper]  [INFO] : Executing class:com/adventnet/servicedesk/updatemgr/util/SCPreProcessor.class
  22. Feb 23, 2013 7:17:57 AM  [com.adventnet.servicedesk.updatemgr.util.SCPreProcessor]  [SEVERE] :  Inside SCPreProcessor.
  23. Feb 23, 2013 7:17:58 AM  [com.adventnet.persistence.DefaultPreProcessor]  [INFO] : Entering Into :: DefaultPreProcessor :: install
  24. Feb 23, 2013 7:17:58 AM  [com.adventnet.persistence.DefaultPreProcessor]  [INFO] : install :: properties :: {context=SUPPORTCENTER, patchversion=AdventNet_ManageEngine_SupportCenter_Plus-7.9.0-SP-1.4.0, parentDialog=com.adventnet.tools.update.installer.InstallUI[dialog0,300,172,425x425,invalid,layout=java.awt.BorderLayout,modal,title=Installation Wizard ,defaultCloseOperation=DO_NOTHING_ON_CLOSE,rootPane=javax.swing.JRootPane[,4,23,417x398,layout=javax.swing.JRootPane$RootLayout,alignmentX=0.0,alignmentY=0.0,border=,flags=16777673,maximumSize=,minimumSize=,preferredSize=],rootPaneCheckingEnabled=true], waitAfterDBStop=10000, mode=true, version=7.9.0, home=D:\ManageEngine\SupportCenter, product=AdventNet ManageEngine SupportCenter Plus, isPostProcessor=false}
  25. Feb 23, 2013 7:17:58 AM  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : server.home :: [.]
  26. Feb 23, 2013 7:17:58 AM  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : server.dir :: [D:/ManageEngine/SupportCenter]
  27. Feb 23, 2013 7:17:58 AM  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : server.conf :: [D:\ManageEngine\SupportCenter\conf]
  28. Feb 23, 2013 7:17:58 AM  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : jboss.home.dir :: [.]
  29. Feb 23, 2013 7:17:58 AM  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : fileVsAction :: [{applications/AdventNetSupportCenter.eear/AdventNetHelpDesk.ear/conf/personality-configuration.xml=4, applications/AdventNetSupportCenter.eear/AdventNetHelpDesk.ear/conf/schedule.xml=4, server/default/lib/AdventNetPersistence.jar!/com/adventnet/db/persistence/metadata/conf/data-dictionary.xml=4, applications/AdventNetSupportCenter.eear/AdventNetHelpDesk.ear/conf/data-dictionary.xml=4, applications/AdventNetSupportCenter.eear/AdventNetHelpDesk.ear/conf/scpCommonConfig.xml=4, applications/AdventNetSupportCenter.eear/AdventNetServiceDeskWC.ear/conf/ListViewConfig.xml=4, applications/AdventNetServerContainer.eear/AdventNetSecurity.ear/conf/dynamic-value-handlers.xml=4, server/default/lib/AdventNetPersistence.jar!/com/adventnet/db/persistence/metadata/conf/error-codes.xml=4, applications/AdventNetSupportCenter.eear/AdventNetServiceDeskWC.ear/conf/menus.xml=4, applications/AdventNetSupportCenter.eear/AdventNetHelpDesk.ear/conf/custom_reports.xml=4, applications/AdventNetSupportCenter.eear/AdventNetHelpDesk.ear/conf/ScheduleServiceDesk.xml=4, applications/AdventNetSupportCenter.eear/AdventNetHelpDesk.ear/conf/dynamic-value-handlers.xml=4, /applications/AdventNetSupportCenter.eear/AdventNetHelpDesk.ear/conf/data-dictionary.xml=4}]
  30. Feb 23, 2013 7:17:58 AM  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : fileVsPreference [{applications/AdventNetSupportCenter.eear/AdventNetHelpDesk.ear/conf/personality-configuration.xml=2, applications/AdventNetSupportCenter.eear/AdventNetHelpDesk.ear/conf/schedule.xml=1, server/default/lib/AdventNetPersistence.jar!/com/adventnet/db/persistence/metadata/conf/data-dictionary.xml=2, applications/AdventNetSupportCenter.eear/AdventNetHelpDesk.ear/conf/data-dictionary.xml=2, applications/AdventNetSupportCenter.eear/AdventNetHelpDesk.ear/conf/scpCommonConfig.xml=1, applications/AdventNetSupportCenter.eear/AdventNetServiceDeskWC.ear/conf/ListViewConfig.xml=1, applications/AdventNetServerContainer.eear/AdventNetSecurity.ear/conf/dynamic-value-handlers.xml=2, server/default/lib/AdventNetPersistence.jar!/com/adventnet/db/persistence/metadata/conf/error-codes.xml=1, applications/AdventNetSupportCenter.eear/AdventNetServiceDeskWC.ear/conf/menus.xml=1, applications/AdventNetSupportCenter.eear/AdventNetHelpDesk.ear/conf/custom_reports.xml=1, applications/AdventNetSupportCenter.eear/AdventNetHelpDesk.ear/conf/ScheduleServiceDesk.xml=1, applications/AdventNetSupportCenter.eear/AdventNetHelpDesk.ear/conf/dynamic-value-handlers.xml=2, /applications/AdventNetSupportCenter.eear/AdventNetHelpDesk.ear/conf/data-dictionary.xml=2}]:: 
  31. Feb 23, 2013 7:17:58 AM  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : fileVsPopulator :: [{}]
  32. Feb 23, 2013 7:17:58 AM  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : confNameVsListener :: [{dvh-xml-file=no-listener, default-do-xml=com.adventnet.servicedesk.updatemgr.util.SCPDOXMLChangeListener, default-sync-dd=com.adventnet.persistence.SCPDDChangeListener, default-do-xml1=com.adventnet.servicedesk.updatemgr.util.SCPDOXMLChangeListener, default-dd=com.adventnet.persistence.SCPDDChangeListener, pers-xml-file=com.adventnet.persistence.DefaultDOXMLChangeListener}]
  33. Feb 23, 2013 7:17:58 AM  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : fileVsModuleName :: [{applications/AdventNetSupportCenter.eear/AdventNetHelpDesk.ear/conf/personality-configuration.xml=Helpdesk, applications/AdventNetSupportCenter.eear/AdventNetHelpDesk.ear/conf/schedule.xml=Helpdesk, server/default/lib/AdventNetPersistence.jar!/com/adventnet/db/persistence/metadata/conf/data-dictionary.xml=Persistence, applications/AdventNetSupportCenter.eear/AdventNetHelpDesk.ear/conf/custom_reports.xml=Helpdesk, applications/AdventNetSupportCenter.eear/AdventNetServiceDeskWC.ear/conf/menus.xml=ServiceDesk_Client, applications/AdventNetSupportCenter.eear/AdventNetHelpDesk.ear/conf/data-dictionary.xml=HelpDesk, applications/AdventNetSupportCenter.eear/AdventNetHelpDesk.ear/conf/ScheduleServiceDesk.xml=Helpdesk, /applications/AdventNetSupportCenter.eear/AdventNetHelpDesk.ear/conf/data-dictionary.xml=HelpDesk, applications/AdventNetSupportCenter.eear/AdventNetHelpDesk.ear/conf/scpCommonConfig.xml=Helpdesk, applications/AdventNetSupportCenter.eear/AdventNetServiceDeskWC.ear/conf/ListViewConfig.xml=ServiceDesk_Client}]
  34. Feb 23, 2013 7:17:58 AM  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : mappingsProps :: [{transaction-time-out=1800, setdbhomearg=false}]
  35. Feb 23, 2013 7:17:58 AM  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : parser :: [<MigrationConfigParser>
  36. confNameVsType :: {dvh-xml-file=dvh-xml, transaction-time-out=property, default-do-xml=do-xml, default-sync-dd=sync-dd, default-do-xml1=do-xml, pers-xml-file=pers-xml, default-dd=dd, setdbhomearg=property}
  37. confNameVsClass :: {dvh-xml-file=no-handler-class, default-do-xml=com.adventnet.updatemgr.conf.XML2DOUpdater, default-sync-dd=com.adventnet.persistence.DefaultDDUpdator, default-do-xml1=com.adventnet.updatemgr.conf.CISXML2DOUpdater, pers-xml-file=com.adventnet.updatemgr.conf.XML2DOUpdater, default-dd=com.adventnet.persistence.DefaultDDUpdator}
  38. confNameVsList :: {dvh-xml-file=[applications/AdventNetServerContainer.eear/AdventNetSecurity.ear/conf/dynamic-value-handlers.xml, applications/AdventNetSupportCenter.eear/AdventNetHelpDesk.ear/conf/dynamic-value-handlers.xml], default-do-xml=[applications/AdventNetSupportCenter.eear/AdventNetHelpDesk.ear/conf/scpCommonConfig.xml, applications/AdventNetSupportCenter.eear/AdventNetHelpDesk.ear/conf/custom_reports.xml, server/default/lib/AdventNetPersistence.jar!/com/adventnet/db/persistence/metadata/conf/error-codes.xml], default-sync-dd=[applications/AdventNetSupportCenter.eear/AdventNetHelpDesk.ear/conf/data-dictionary.xml], default-do-xml1=[applications/AdventNetSupportCenter.eear/AdventNetHelpDesk.ear/conf/schedule.xml, applications/AdventNetSupportCenter.eear/AdventNetHelpDesk.ear/conf/ScheduleServiceDesk.xml, applications/AdventNetSupportCenter.eear/AdventNetServiceDeskWC.ear/conf/ListViewConfig.xml, applications/AdventNetSupportCenter.eear/AdventNetServiceDeskWC.ear/conf/menus.xml], pers-xml-file=[applications/AdventNetSupportCenter.eear/AdventNetHelpDesk.ear/conf/personality-configuration.xml], default-dd=[/applications/AdventNetSupportCenter.eear/AdventNetHelpDesk.ear/conf/data-dictionary.xml, server/default/lib/AdventNetPersistence.jar!/com/adventnet/db/persistence/metadata/conf/data-dictionary.xml]}
  39. </MigrationConfigParser>]
  40. Feb 23, 2013 7:17:58 AM  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : ddupdatorname :: [com.adventnet.persistence.DefaultDDUpdator]
  41. Feb 23, 2013 7:17:58 AM  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : listenerClass :: [com.adventnet.persistence.SCPDDChangeListener]
  42. Feb 23, 2013 7:17:58 AM  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : listener :: [com.adventnet.persistence.SCPDDChangeListener@1b5998f]
  43. Feb 23, 2013 7:17:58 AM  [com.adventnet.persistence.DefaultDDUpdator]  [INFO] : ddString :: [Patch/AdventNet_ManageEngine_SupportCenter_Plus-7.9.0-SP-1.4.0/SUPPORTCENTER/applications/AdventNetSupportCenter.eear/AdventNetHelpDesk.ear/conf/data-dictionary.xml]
  44. Feb 23, 2013 7:17:58 AM  [com.adventnet.persistence.DefaultDDUpdator]  [WARNING] : DDFile [Patch/AdventNet_ManageEngine_SupportCenter_Plus-7.9.0-SP-1.4.0/SUPPORTCENTER/applications/AdventNetSupportCenter.eear/AdventNetHelpDesk.ear/conf/data-dictionary.xml] Not found.
  45. Feb 23, 2013 7:17:58 AM  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : ddupdatorname :: [com.adventnet.persistence.DefaultDDUpdator]
  46. Feb 23, 2013 7:17:58 AM  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : listenerClass :: [com.adventnet.persistence.SCPDDChangeListener]
  47. Feb 23, 2013 7:17:58 AM  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : listener :: [com.adventnet.persistence.SCPDDChangeListener@17494c8]
  48. Feb 23, 2013 7:17:58 AM  [com.adventnet.persistence.DefaultDDUpdator]  [INFO] : ddString :: [.//eeartemp/applications/AdventNetSupportCenter.eear/AdventNetHelpDesk.ear/conf/data-dictionary.xml]
  49. Feb 23, 2013 7:17:58 AM  [com.adventnet.persistence.DefaultDDUpdator]  [WARNING] : DDFile [.//eeartemp/applications/AdventNetSupportCenter.eear/AdventNetHelpDesk.ear/conf/data-dictionary.xml] Not found.
  50. Feb 23, 2013 7:17:58 AM  [com.adventnet.persistence.DefaultDDUpdator]  [INFO] : ddString :: [./server/default/lib/AdventNetPersistence.jar!/com/adventnet/db/persistence/metadata/conf/data-dictionary.xml]
  51. Feb 23, 2013 7:17:58 AM  [com.adventnet.persistence.DefaultDDUpdator]  [INFO] : DefaultDDUpdator :: url :: jar:file:/D:/ManageEngine/SupportCenter/server/default/lib/AdventNetPersistence.jar!/com/adventnet/db/persistence/metadata/conf/data-dictionary.xml
  52. Feb 23, 2013 7:17:58 AM  [com.adventnet.persistence.DefaultDDUpdator]  [WARNING] : DDFile [./server/default/lib/AdventNetPersistence.jar!/com/adventnet/db/persistence/metadata/conf/data-dictionary.xml] Not found.
  53. Feb 23, 2013 7:17:58 AM  [SYSERR]  [INFO] : java.lang.NoSuchMethodError: com.adventnet.db.persistence.metadata.MetaDataEntityResolver.handlePublicID(Z)V
  54. Feb 23, 2013 7:17:58 AM  [SYSERR]  [INFO] : at com.adventnet.updatemgr.util.ConfUtils.parseXMLAndInstantiateDB(ConfUtils.java:1168)
  55. Feb 23, 2013 7:17:58 AM  [SYSERR]  [INFO] : 

  57. Feb 23, 2013 7:17:58 AM  [SYSERR]  [INFO] : at com.adventnet.updatemgr.util.ConfUtils.startDB(ConfUtils.java:1038)
  58. Feb 23, 2013 7:17:58 AM  [SYSERR]  [INFO] : 

  60. Feb 23, 2013 7:17:58 AM  [SYSERR]  [INFO] : at com.adventnet.persistence.UpdateManagerUtil.initializeMicKey(UpdateManagerUtil.java:502)
  61. Feb 23, 2013 7:17:58 AM  [SYSERR]  [INFO] : 

  63. Feb 23, 2013 7:17:58 AM  [SYSERR]  [INFO] : at com.adventnet.persistence.UpdateManagerUtil.initializeMicKey(UpdateManagerUtil.java:487)
  64. Feb 23, 2013 7:17:58 AM  [SYSERR]  [INFO] : 

  66. Feb 23, 2013 7:17:58 AM  [SYSERR]  [INFO] : at com.adventnet.persistence.UpdateManagerUtil.initializeForInstall(UpdateManagerUtil.java:176)
  67. Feb 23, 2013 7:17:58 AM  [SYSERR]  [INFO] : 

  69. Feb 23, 2013 7:17:58 AM  [SYSERR]  [INFO] : at com.adventnet.persistence.DefaultPreProcessor.install(DefaultPreProcessor.java:53)
  70. Feb 23, 2013 7:17:58 AM  [SYSERR]  [INFO] : 

  72. Feb 23, 2013 7:17:58 AM  [SYSERR]  [INFO] : at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
  73. Feb 23, 2013 7:17:58 AM  [SYSERR]  [INFO] : 

  75. Feb 23, 2013 7:17:58 AM  [SYSERR]  [INFO] : at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
  76. Feb 23, 2013 7:17:58 AM  [SYSERR]  [INFO] : 

  78. Feb 23, 2013 7:17:58 AM  [SYSERR]  [INFO] : at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
  79. Feb 23, 2013 7:17:58 AM  [SYSERR]  [INFO] : 

  81. Feb 23, 2013 7:17:58 AM  [SYSERR]  [INFO] : at java.lang.reflect.Method.invoke(Unknown Source)
  82. Feb 23, 2013 7:17:58 AM  [SYSERR]  [INFO] : 

  84. Feb 23, 2013 7:17:58 AM  [SYSERR]  [INFO] : at com.adventnet.tools.update.installer.Unzipper.contextPreInstallation(Unzipper.java:311)
  85. Feb 23, 2013 7:17:58 AM  [SYSERR]  [INFO] : 

  87. Feb 23, 2013 7:17:58 AM  [SYSERR]  [INFO] : at com.adventnet.tools.update.installer.Unzipper.invokePreInstallationClasses(Unzipper.java:138)
  88. Feb 23, 2013 7:17:58 AM  [SYSERR]  [INFO] : 

  90. Feb 23, 2013 7:17:58 AM  [SYSERR]  [INFO] : at com.adventnet.tools.update.installer.ApplyPatch.installPatch(ApplyPatch.java:273)
  91. Feb 23, 2013 7:17:58 AM  [SYSERR]  [INFO] : 

  93. Feb 23, 2013 7:17:58 AM  [SYSERR]  [INFO] : at com.adventnet.tools.update.installer.ApplyPatch.run(ApplyPatch.java:223)
  94. Feb 23, 2013 7:17:58 AM  [SYSERR]  [INFO] : 

  96. Feb 23, 2013 7:17:58 AM  [SYSERR]  [INFO] : at java.lang.Thread.run(Unknown Source)
  97. Feb 23, 2013 7:17:58 AM  [SYSERR]  [INFO] : 

  99. Feb 23, 2013 7:17:58 AM  [com.adventnet.updatemgr.util.ConfUtils]  [INFO] : extractLocation : file:/D:/ManageEngine/SupportCenter/applications/extracted/
  100. Feb 23, 2013 7:17:58 AM  [com.adventnet.updatemgr.util.ConfUtils]  [INFO] : startDBServer :: [true]
  101. Feb 23, 2013 7:17:58 AM  [com.adventnet.updatemgr.util.ConfUtils]  [INFO] : jndiName :: [MSSQLDS]
  102. Feb 23, 2013 7:17:58 AM  [com.adventnet.updatemgr.util.ConfUtils]  [INFO] : setdbhomearg set in mappings.xml :: [false]
  103. Feb 23, 2013 7:17:58 AM  [com.adventnet.updatemgr.util.ConfUtils]  [INFO] : Final setdbhomearg :: [false]
  104. Feb 23, 2013 7:17:58 AM  [com.adventnet.updatemgr.util.ConfUtils]  [INFO] : properties sent to adapter initialization :: {jndiname=MSSQLDS, name=mssql, setdbhomearg=false, sqlgenerator=com.adventnet.db.adapter.mssql.MssqlSQLGenerator}
  105. Feb 23, 2013 7:17:58 AM  [com.adventnet.updatemgr.util.ConfUtils]  [INFO] : db.home :: [.\mysql] finally
  106. Feb 23, 2013 7:17:58 AM  [com.adventnet.updatemgr.util.ConfUtils]  [INFO] : connectionProperties :: [null]
  107. Feb 23, 2013 7:17:58 AM  [com.adventnet.updatemgr.util.ConfUtils]  [INFO] : url :: [jdbc:jtds:sqlserver://localhost:1433;DatabaseName=supportcenter;Tds=8.0;PrepareSql=3;XaEmulation=false;]
  108. Feb 23, 2013 7:17:58 AM  [SYSERR]  [INFO] : Error while trying to instantiate SQLGeneratir com.adventnet.db.adapter.mssql.MssqlSQLGenerator javax.naming.NoInitialContextException: Need to specify class name in environment or system property, or as an applet parameter, or in an application resource file:  java.naming.factory.initial
  109. Feb 23, 2013 7:17:58 AM  [SYSERR]  [INFO] : 

  111. Feb 23, 2013 7:17:58 AM  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : DB has been started.
  112. Feb 23, 2013 7:17:58 AM  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : Going to check isDBHasTables
  113. Feb 23, 2013 7:17:58 AM  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : Entered into isDBHasTables :: tableName :: [Module]
  114. Feb 23, 2013 7:17:58 AM  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : SQL :: [select * from `Module`]
  115. Feb 23, 2013 7:17:58 AM  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : Entered getDBSpecificSQL :: [select * from `Module`]
  116. Feb 23, 2013 7:17:58 AM  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : Returning getDBSpecificSQL :: [select * from Module]
  117. Feb 23, 2013 7:17:58 AM  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : isDBHasTables :: returning :: true
  118. Feb 23, 2013 7:17:58 AM  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : Going to read DDs one by one
  119. Feb 23, 2013 7:17:58 AM  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : doMetaDDChanges :: false
  120. Feb 23, 2013 7:18:02 AM  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : Modules has been initialized.
  121. Feb 23, 2013 7:18:02 AM  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : updatemanager.properties has been loaded.
  122. Feb 23, 2013 7:18:02 AM  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : Loaded the persistence personality-configurations
  123. Feb 23, 2013 7:18:02 AM  [com.adventnet.persistence.UpdateManagerUtil]  [INFO] : appDO :: [<WritableDataObject>
  124.  <Tables>
  125. [Application] </Tables>
  126. SelectQuery Object:
  127. Select columnNames=[Application.APPLICATIONNAME, Application.DESCRIPTION, Application.URL, Application.FILENAME, Application.LOADCLIENTMODULES, Application.STATUS, Application.STARTUP, Application.DEPWEIGHT]
  128. Criteria=(Application.STATUS IN ('PPM_STARTED','PPM_FAILURE'))
  129. Number of Objects=0
  130. Starting row=1
  131. Order by columnNames=[]
  132. Table List=[Application AS Application]
  133. Joins= 
  134. SetLock= false
  135.  <JoinsInDO>
  136.  </JoinsInDO>
  137.  <Operations>
  138.  </Operations>
  139.  <Rows>
  140.   <Application APPLICATIONNAME="ServerContainer" DESCRIPTION="Server Container Application - Contains all the framework modules" URL="file:/C:/ManageEngine/SupportCenter/applications/AdventNetServerContainer.eear" FILENAME="AdventNetServerContainer.eear" LOADCLIENTMODULES="false" STATUS="PPM_STARTED" STARTUP="WARM" DEPWEIGHT="0" />
  141.  </Rows>
  142. </WritableDataObject>
  143. ]
  144. Feb 23, 2013 7:18:02 AM  [SYSERR]  [INFO] : java.lang.RuntimeException: PPM Installation has not been successfully applied/reverted. Please contact the support team.
  145. Feb 23, 2013 7:18:02 AM  [SYSERR]  [INFO] : at com.adventnet.persistence.UpdateManagerUtil.checkForPPMRevert(UpdateManagerUtil.java:211)
  146. Feb 23, 2013 7:18:02 AM  [SYSERR]  [INFO] : 

  148. Feb 23, 2013 7:18:02 AM  [SYSERR]  [INFO] : at com.adventnet.persistence.UpdateManagerUtil.initializeForInstall(UpdateManagerUtil.java:181)
  149. Feb 23, 2013 7:18:02 AM  [SYSERR]  [INFO] : 

  151. Feb 23, 2013 7:18:02 AM  [SYSERR]  [INFO] : at com.adventnet.persistence.DefaultPreProcessor.install(DefaultPreProcessor.java:53)
  152. Feb 23, 2013 7:18:02 AM  [SYSERR]  [INFO] : 

  154. Feb 23, 2013 7:18:02 AM  [SYSERR]  [INFO] : at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
  155. Feb 23, 2013 7:18:02 AM  [SYSERR]  [INFO] : 

  157. Feb 23, 2013 7:18:02 AM  [SYSERR]  [INFO] : at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
  158. Feb 23, 2013 7:18:02 AM  [SYSERR]  [INFO] : 

  160. Feb 23, 2013 7:18:02 AM  [SYSERR]  [INFO] : at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
  161. Feb 23, 2013 7:18:02 AM  [SYSERR]  [INFO] : 

  163. Feb 23, 2013 7:18:02 AM  [SYSERR]  [INFO] : at java.lang.reflect.Method.invoke(Unknown Source)
  164. Feb 23, 2013 7:18:02 AM  [SYSERR]  [INFO] : 

  166. Feb 23, 2013 7:18:02 AM  [SYSERR]  [INFO] : at com.adventnet.tools.update.installer.Unzipper.contextPreInstallation(Unzipper.java:311)
  167. Feb 23, 2013 7:18:02 AM  [SYSERR]  [INFO] : 

  169. Feb 23, 2013 7:18:02 AM  [SYSERR]  [INFO] : at com.adventnet.tools.update.installer.Unzipper.invokePreInstallationClasses(Unzipper.java:138)
  170. Feb 23, 2013 7:18:02 AM  [SYSERR]  [INFO] : 

  172. Feb 23, 2013 7:18:02 AM  [SYSERR]  [INFO] : at com.adventnet.tools.update.installer.ApplyPatch.installPatch(ApplyPatch.java:273)
  173. Feb 23, 2013 7:18:02 AM  [SYSERR]  [INFO] : 

  175. Feb 23, 2013 7:18:02 AM  [SYSERR]  [INFO] : at com.adventnet.tools.update.installer.ApplyPatch.run(ApplyPatch.java:223)
  176. Feb 23, 2013 7:18:02 AM  [SYSERR]  [INFO] : 

  178. Feb 23, 2013 7:18:02 AM  [SYSERR]  [INFO] : at java.lang.Thread.run(Unknown Source)
  179. Feb 23, 2013 7:18:02 AM  [SYSERR]  [INFO] : 

  181. Feb 23, 2013 7:18:02 AM  [com.adventnet.servicedesk.updatemgr.util.SCPreProcessor]  [SEVERE] :  Inside SCPreProcessor.
  182. Feb 23, 2013 7:18:03 AM  [com.adventnet.tools.update.installer.RevertPatch]  [INFO] : Uninstalling post invocation classes
  183. Feb 23, 2013 7:18:03 AM  [com.adventnet.tools.update.installer.RevertPatch]  [INFO] : No post invocation class files are present for uninstalling.
  184. Feb 23, 2013 7:18:03 AM  [com.adventnet.tools.update.installer.RevertPatch]  [INFO] : Uninstalling pre invocation classes
  185. Feb 23, 2013 7:18:03 AM  [com.adventnet.tools.update.installer.RevertPatch]  [INFO] : Executing class:class com.adventnet.servicedesk.updatemgr.util.SCPreProcessor
  186. Feb 23, 2013 7:18:03 AM  [com.adventnet.servicedesk.updatemgr.util.SCPreProcessor]  [SEVERE] :  Inside SCPreProcessor.
upmgrlog.props
  2. #Logger for UpdateManager
  3. #Sat Feb 23 07:17:41 GST 2013
  4. handlers=java.util.logging.FileHandler
  5. java.util.logging.FileHandler.limit=10000000
  6. java.util.logging.FileHandler.formatter=com.adventnet.tools.update.installer.log.LogFormatter
  7. java.util.logging.FileHandler.pattern=D\:\\ManageEngine\\SupportCenter\\server/default/log\\updatemgrlog%g.txt
  8. .level=INFO
  9. java.util.logging.FileHandler.count=10

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