At the moment, adding a Solution to an Incident simply copies the contents of the Solution to the Resolution tab of the Incident. This makes it virtually impossible to report on the use and effectiveness of Solutions.

 

It would be great if Solutions could be "attached" to an Incident, much in the same way Changes and Problems are. We could then report on the number of Incidents attached to particular Solutions, and potentially track trends and provide more proactive support.

 

thanks.