SCP Daily Maintenance Scripts
For anyone who read my long rant from last week about my adventures in back and restore of SCP, I believe the last thing I had mentioned was that I was putting to use the knowledge I had gain from those adventures into building some maintenance scripts. I figured I would share these with other SCP users. ***DISCLAIMER - Use these scripts and information at your own risk - neither myself or my employer will be held responsible for any outcome of any sort - past, present or future - that results from
GINA not working on some computers
We're noticing that some of our computers' GINA is working and some are not. On the ones not working, when you click the reset / unlock link under the password prompt, it does nothing. It adds a APPCrash event in the app event log. Looking at ADSelfServicePlusClient.log, I can definitely see the issue. Where is it pulling defUser? See these lines: A good working GINA results: http://password.company.org:80/AgentStatusUpdate.cc?status=adssp_admin_gina_install_success&machineName=PC13444&
How to export from helpdesk customizer
I need to export my whole list from SD plus of all the Categories>subcategories>items from Helpdesk customizer so i can see every item but can only see an import option not export
Change Request Report with Notes
I need a Report for Change Requests with the following fields: Change ID, Title, Requested by, Technician, Priority, Change Status, Vendor Technician, last 2 Notes Added I would like it Grouped by Technician if possible. I can get a report out without the Notes but come unstuck with the Notes.
Problem to start nfa after install
Hello, I have update Opmanager with the last build ( 9410 ) and after i have installed the NFA plugin (build 9700) but it can't access to the web page of NFA. Mysqld-nt.exe is started . Thanks in advance for your help. Mickael
Remote Control by Agent with IP Address
Is it possible for the Remote control by agent to try to connect by the computr IP address instead of the comptuer name? When I change the name in service desk to the IP address I am able to connect.
Can someone please explain to me why and when I would use an agent on server?
The only thing I can notice about its usefulness is when the server gets rebooted I get an immediate notification. Are there any other benefits to using the agent?
Roaming Profiles Favorites Redirection
Hello, We are currently getting rid of roaming profiles at my company. We are going to use desktop central for this task. I am able to map my drives and printers with no issues but I am having problems redirecting my favorites. Basically I want to take the roaming profile path from AD and get rid of it and from there have desktop central redirect their favorites in their profile folder to the machines they move around in. Any suggestions would be great! Thanks everyone!
Windows Server 2012 Hyper V
Hi, I have two server with 2012 STD 64bits. Both install hyper-v manager and both have 1 virtual machine. The problem i facing is when i add in the Host A, it only capture 1 virtual and 1 replica virtual. While in Host B, it does not show any virtual machine. Both virtual machine and replica virtual machine using same IP address. Host A Host B Virtual Machine A - power on Virtual
Asset troubleshooting page
Hello. On the asset troubleshooting page (/FailedWsListView.do) I can choose to show maximum 50 assets per page. Can you change maximum value, set it 250 as on other pages or 500... We have about ~500 assets in troubleshooting and it is very annoying to jump forward-backward, Thank you,
Problem to debug files databases
Hello to all, Now We have with the version 7 (7001) of Firewall Analyzer, In general the operation of the application is good only but We have a downside, In the application we configure in the section Data Storage Options that Database and log archive were 2 months but when We review the folder /../ManageEngine/Firewall/mysql/data/firewall, we detect files of more 3 moths ago, mainly ipd files. I once wanted to delete these files manually or by an application to connect to the database manager.
Group by <column_index>
Hi, In Reports is written: "Group by : Query statement ends with group by <column_index>" What is mean with coulmn_index? BR, userah
Cannot Login via LDAP authentication
Hi, I am using LDAP authentication and LDAP server type is "Microsoft Active Directory" and work fine. Recently we have changed the Microsoft AD structure and move some accounts to another container. After that, we found those moved accounts cannot login the ServiceDesk even import the accounts again. Thanks a lot. Cheers, Max
How to change port used by agent?
Hello together, we want to change the port used by the agent to 443. Because we want to use a url instead of a local ip adress to reach the Desktop Central 8 Engine from all over the world (which means, we need the possibility for our agents to connect to the Inventory when they are in a network behind a firewall as well). I tried to search in the forum and I tried to understand the configfiles as well but I didn't get the solution. To make clear what we need before we can purchause and use
USB Device Audit?
I've seen several mentions of the new USB Device Audit feature in Desktop Central, but I've hunted everywhere and can't figure out where it's at. Can someone please enlighten me on where to find this? I'm currently running build 80214. Thanks! -Chris
Automatic Warranty Scan for HP Computers
Automatic Warranty Scan does not occur for my HP computers. I have 844 HP computers. All of these computers are correctly picking up the Service Tag during scans. I have used the "Feed Custom Data for Computers" tool to perform a bulk update and added the Product Number for these computers. At the bottom of the Bulk Update tool, it says the following; "The manually updated Shipping Date and Expiry Date will disable the automatic warranty scan." I have not updated any Shipping Date or
OpManager reopening closed SD+ tickets
Hi Why does OpManager reopen old and closed SD+ tickets when an alarm triggers a "Log at Ticket" notification profile? Example: A month ago a disk freespace alarm was triggered and a new ticket/request was generated in SD+. This issue was then resolved and the request was auto-closed. Then today the same treshold is broken and what happens. OpManager reopens the old request and changes (not appends) the original ticket description. This ticket then, as it's a month old goes directly into breach
PO Header Change
We are looking at using the Purchase Module but the the PO should reflect the subsidiary of the company. If I change the Organization Details (Admin>>Organization Details under Helpdesk Block) to that of the subsidiary, will that cause any issues with how the other modules run?
Ubiquiti AirOS mib
hello, I'm having trouble finding the MIBs for the device Ubiquiti Airos any tips on where to find?
First responded date for Service request
Query SELECT wo.WORKORDERID "Request ID",max(mdd.MODENAME) "Request Mode",max(aau.FIRST_NAME) "Requester",max(qd.QUEUENAME) "Group",max(wo.TITLE) "Subject",max(rtdef.NAME) "Request Type",max(ti.FIRST_NAME) "Technician",max(std.STATUSNAME) "Request Status",longtodate(max(wo.CREATEDTIME)) "Created Time", longtodate(min(nfs.NOTIFICATIONDATE)) "First responded Date" FROM WorkOrder_Threaded wot INNER JOIN WorkOrder wo ON wot.WORKORDERID=wo.WORKORDERID LEFT JOIN ModeDefinition mdd ON wo.MODEID=mdd.MODEID
Feature Request - Business Rules
Hi Support We would like to have the Business Rule run while you are creating the ticket not just after submission, for example; · Would like the system to show on the screen when an analyst enters a VIP or White-glove list requester, a note would pop-up and indicate to the Analyst they need to escalate the request or perform a specific task · Based on the site of the Requester and the CSI chosen, a Group will automatically be chosen · If the answer to question "Does a Deskside Technician
PROBLENS IN CLI - VERSION 9410
Dear good day. I can not add monitors processes in linux, credentials pass, but when trying to add the process to zip up screen. version 9410
Customizing Service Desk
I was wondering... is there a way to customize the log-in page of ServiceDesk? As in, add a link on the log-in page so that a user can request an ID and password, etc? Please let me know! Emily
Changing agent ports for Desktop Central 8
Hello together, we want to use Deskop Central 8 (actually we try to configure the free trial version) in our company but we need the agent connect to the Server by using a url/ip on a reverse proxy with the port 443. So I was searching for a way to change the port used by the agent to 443. Is there any possibilty to do so? We know we will lose some features like the remote control if we do not have all laptops in the same LAN, but to have our laptops from "all over the world" connected to the
Chrome and Flash
Good morning, I notice that whenever I do a Patch Scan, every machine that has Chrome installed shows up in DC as needing the latest version of Flash. This occurs when Chrome (and up to date) is installed and: 1) no other Flash player is installed. 2) ActiveX flash is installed (up to date or not). 3) ActiveX and Plugin Flash are installed (up to date or not). For example: On my scans today, I noticed that a newly introduced Server was needing a Flash update (utility program needs it). Fine, I install
Patch Scan Suggestion For Improvement
I noticed a problem with one of our servers today. The server has been failing patch scans for almost 2 months but it was hard to tell there was a problem though due to the way Desktop Central views are shown. As the last succesful scan of the server occured when the server was up to date with missing patches - the server appeared in the "Healthy Server" group and has remained there ever since despite missing weeks of updates. The problem is that the "All Managed Systems" view shows the "Last
XLS Template for scheduled query reports
We are currently running a scheduled query report that e-mails the results in xls format. We would like to be able to specify formating options for the xls file such as column width. Is there any way of specify a template file? Or are there formating commands for the export to xls?
Problem with fetching mail
Hi! Today we started to get this mail and the fetched mail just disapear from the inbox and there is no sign of any ticket in sdp Any tips on how to solve it or point in the right direction would be nice. For now we have stopped the mail fetching and doing it manually. Product Name : ManageEngine ServiceDesk Plus Build No. : 8121 System Error Notification Mail count mismatch while processing mails in ServiceDesk application. Possible reason : More than one application might be pointing
question for opmanager 94500 version.
q1: how to change opmanager's max memory? use ChangeMemorySize.bat? i don't know how to use it. q2: if i want to change opmanager msssql2008R2 DB name and sa account pass , what should i do ? q3: how can opmanager to monitor single cpu core 's usage ? like cpu3 q4: how can opmanager to monitor windows service , like File Resource Manager when it used cpu or memory resource > 90% then alert? usually the service is working , but used resource too high~ so i want to monitor this.
Upgrade to 8103 Fails
Hi Support, I have just tried to apply 8103 to my 8102 install and it has failed. Has anyone got any suggestions? Regards, Matt
Advisory Alerts
It would be great to be able to put an advisory on an individual contact. Right now it is on Account. I have customers that are associated with an account. It would be like having a customer that is associated with Best Buy. I would like to be able to put the alert on the customer as they do not work for the account but rather is a customer of that account.
Notification method other than Email or SMS
Hi, Email is not a preferred option for the delivery of notifications in my environment. I'd like to create an XML file instead for each notification raised. I'm guessing that the Alarm Notification could be a script of some sort. Has someone already come across a similar and what would be the best approach to take ?
No backup?
How is it that this product does not offer any back up solution other than the batch files included in the bin folder? How hard wold it be to take the code from service desk plus and make a real functioning backup job in the UI? come on guys... Here comes "its on the road map"..... yea I hear that about everything here... sick of it really.
Work Log Sporadicly does not work - No display and entry not allowed...
I am interested in knowing if thereis a way to get around this issue... Work Log most often does not work - No display and entry/edit is not allowed... I can use resolution to add a work log, but cannot see or edit entries; is there any setting that may make a difference? I have tried Exploreer, Firefox and Chrome and still have this issue... Thanks! James E. Satterthwaite
Notification by Mail
Hi when we receive a mail from any customer, we need to send the customer a notification of assignement to the specific group member but we couldnt find any settings or options. Could you please suggest anything? Thanks Riccardo
How to add "Purchase Order No." information in asset report
Hi, I am using this query to generate a asset report ( in use workstation report with many informations ) : SELECT MAX(deptDef.DEPTNAME) "Department",MAX(workstation.WORKSTATIONNAME) "Workstation",MAX(workstation.MANUFACTURER) "Manufacturer",MAX(workstation.MODEL) "Model",MAX(state.DISPLAYSTATE) "Asset State",MAX(workstation.LOGGEDUSER) "Last Logged In User",MAX(osInfo.OSNAME) "OS",MAX(deptDef.DEPTNAME) "Department",MAX(workstation.SERVICETAG) "Service Tag" FROM SystemInfo workstation LEFT JOIN
AD user accounts creation date
I need to run a report which gives the date AD user accounts were created.
Email notification uppon user reset/unlock
Hi, It is possible to configure an email notification when a user successfully resets/unlocks his password? I want to send these email to a DB platform to generate tickets. Tnx, Rodolfo
Exclude criteria for Mikrotik
Hi, we are use Device Expert 5.8.5 and make backup configuration Mikrotik router. And we are see difference between versions only in string # dec/25/2012 04:00:10 by RouterOS 5.19 . . . # dec/28/2012 04:00:10 by RouterOS 5.19 What exclude criteria we have to add to eliminate this string? May be something #??????????????????????????????5.19 Please help
Question about Password Expiration Notifications
I was wondering how the system handles password expiration notices to user accounts that have expired. Does it still attempt to email them a notice that their password is about to expire?
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