purchasing dep.
hello we have in our company a purchasing department, so how to create a purchase order so that the purchase dep. will handle it without the need of entering the vendors and other details by the order creator
Ping timeout
Hi, I was trying to get my ping timeout to more than 1 second trough the ping.properties -file (\OpManager\conf\Ping.properties). I have done this before and it has worked like the documentation has said. Now after some new updates (9410 and now 10), the timeout value seems to have no effect? All the devices with timeout over 1 second are "device not responding", even if the value has been changed to 4 seconds. I have restarted the server so the new value should be used. All the documentation seems
Pass though Authentication
Is there a way to do pass though authentication so end users do not have to login? We are just starting to use the portal and trying to make it seamless for the end user.
Custom third party notifications
Hi, I have an intention to interact with ServiceDesk Plus in such way: I want my custom application to receive notifications from ServiceDesk Plus events (changing request status, assigning tickets to technician, etc). I can use existing API and ask for requests at regular intervals, but it's not seem like a perfect solution. Can you advise me some other ways? Thank you in advance.
Project Management Capabilities?
Does ManageEngine/AdventNet offer an addon module for ServiceDesk Plus for Project Management? Thank you.
Woklog not showing all technicians
Noticed since 8200 upgrade. When trying to add a worklog, it is not showing all the technicians. It only shows the same two. Any ideas what might cause this? Cheers John
Usage column in Scanned Software (assets)
How reliable is the Usage column in the Scanned Software section of assets? I have some users reporting "Frequently", other with "Rarely" and a lot with "Not Known". Is there a way to get the date the last time an application was used?
How to find NetFlow version Number
Dear sir i use netflow plugins in opmanager i would like to ask if my netflow is crash and cannot open it, how i know what version i am using now ? best regards
Need to import data from SQL to Opman as a Alert
Dear All, I want to import SQL Database data in OpManager as a Alert. How can I do that?
How to detect an application “freeze”
I have OpManager build 9400. Is there a way to detect when a application “stalls” or “locks up / freezes”. Since the service / application is still running I cannot use the Process Monitors. There are no errors in the logs so I cannot use the Event Log monitors. I am open for suggestions. Thank you,
request design
hello i would like to know how to add fields in the request form related to assets e.g: barcode etc..
Worklog Save button not working in SDP 8.2
Hi; Have installed the new version of SDP. Have repetitive intermittent fault of the save button in a worklog not activating. The usual information added is just time and a description of what was done. Sometimes it saves, sometimes it doesn't. Workaround - close the worklog and open it again and attempt to log it again - may work, may not. This appears browser independent (happens in Firefox, IE 9 and 10, and Chrome). IE 9 is the main browser - running using compatibility mode. Thanks Alistair
Unable to login authenticating to LDAP
I am currently evaluating SD+ and at first had created a few local accounts. Then i figured out how to link it to an LDAP server. The LDAP server contains users with the same username that I had already created locally. Now logging in using one of the imported accounts (that wasn't already in SD+) seems to work fine, but when logging in using an account that was already existing before merging with LDAP will sometimes (it seems pretty random) let me login using LDAP credentials. But it will always
archive data and then upgrade to latest version of SD Plus and impact
Hi All, This query is related to data archiving and version upgrade. Version : 8.0.0 Build 8016 We are deliberating for version upgrade. Before we upgrade, would like to archive old data. Is there any impact on archived data after version upgrade? Concern here is, once we upgrade, if we are not able to retrieve archived data, there are some issues. Appreciate any advise on above. thank you. vijay
WS-C6509-E High Memory Utilization
Hello, I'm monitoring the Core Switch and it is showing 95% of memory utilization. I did a quick check on the device but getting different result. sh platform hardware capacity cpu: CPU Resources CPU utilization: Module 5 seconds 1 minute 5 minutes 1 17% / 5% 18% 18% 2 3% / 3% 7%
Rest API "&" ampersand
Trying to pass a url to the description portion of request but can't escape an ampersand that is in the url. So far I've tried "%26" - & and also & Any ideas? IE <description>http://xxxxxxx:8080/efm/client/workflow/submittedform?sref=dedf5d4c269a5ed9873b1412a31d111 &ebid=26</description> - <operation name="ADD_REQUEST"> - <result> <status>Failed</status> <message>Error when performing - ADD_REQUEST - XML document structures must start and end within the same entity.</message>
Db choice: MSSQL vs Postgres
Gents, is there any benefits to use Postgres on Windows 2008 R2 ? Which DB is more preferable by performance reason ? It seems MSSQL is the best choice. Is there any MS SQL limitations ? Thanks
NetFlow Analyser cannot get SNMP information
Hi. I'm testing NetFlow Analyser version 9.8.5 on a Windows 2008 server. The application is not able to recover SNMP informations from my Cisco routers with the snmp community I'm using. This snmp community has this character in it : & I think it might be the problem because if I use a community with letters and digits only there is no problem. This snmp community does not give me trouble in the OPManager Netflow Plugin. Thanks.
i have 2 qustions
hi there i have qustion when i use this programs sdp 8.1 i want to chage font and font size for reports and otherthing if i want to send nofitication to techinan i have to configure it and when i see answers for same qustion i have to buy from servise provider buy sms kind of email to sms so iam in ksa can u give me example for this servise provider in ksa and configure sdp to work in it regards
ManageEngine EventLog Analyzer 8.5 - Now Available!
ManageEngine is proud to announce the availability of EventLog Analyzer 8.5 (GA) - Standalone Edition and Distributed Edition for download and evaluation (30 day trial). Fortified with File Integrity Monitoring (FIM), EventLog Analyzer 8.5 now let’s organizations monitor their critical folders and files in real time to prevent sensitive data from being compromised and to fulfill regulatory compliance requirements. Read More Top Critical Change Events Monitored in Real-time Add: Monitors for files
8200 Fields Showing Repeated Entries
Since upgrading to 8200 some of the common fields, technician, group sub-category for example, are showing the value several times on the same line when adding a ticket: How can I fix t his please? Cheers John
ServiceDesk integration
Hi, I have an intention to interact with ServiceDesk Plus in such way: I want my custom application to receive notifications from ServiceDesk Plus events (changing request status, assigning tickets to technician, etc). I can use existing API and ask for requests at regular intervals, but it's not seem like a perfect solution. Can you advise me some other ways? Thank you in advance.
unable to fetch managed object details for the object opmanager 9
Hi, I am facing subjected problem when trying to re-add a server or VM host while using OP Manager 9 as Network Monitoring System. Kindly advice for the same. Regards, Arshad
CI to Asset
Hi, We set up an CI called 'SQL Database' and loaded 30+ entries, we then decided we needed this to be an Asset and therefore set the switch 'Track as Asset' to 'on'. Now if we try and list the CI via the CMDB module this just sits and says 'Loading . . ' for ever. Please help. NB. We are running build 8.125 of ServiceDesk Plus using MS SQL.
Ctrl + Alt + Del will not allow user login Windows xp
We currently have a group policy that displays a message for our users to read before they login. Normally a user clicks "ok" on the message and hits Ctrl+Alt+Del to bring up the login box. When we connect with the Service Desk Plus Agent and click "ok", it brings up the prompt for the user to hit Ctrl+Alt+Del. When we send the command it just brings up the group policy message again. I have found that if i hit "enter" and the "Send Ctrl+Alt+Del" button back and forth very quickly it will allow the
iPhone & iPad app for ServiceDesk Plus - MSP
Support your customers on-the-move! We are pleased to announce the release of iPhone and iPad apps for ServiceDesk Plus - MSP The iPhone app is voice-enabled and allows you to: Dictate replies to requests Read requests Close requests Assign/Pickup requests In addition, the applications also allow you to: Create, view, edit, reply, close and delete requests Add worklogs, resolutions and notes to requests Mark worklogs as billable/non-billable and much more... Check this link for more details: http://www.manageengine.com/products/service-desk-msp/iphone-app.html
User Profile Specific Software installs (Chrome, Dropbox, etc)
According to this post, it was expected to have User specific software (software that installs into the user's profile rather than other common locations like Program Files) would be available in software inventory by Q1 2013. This is becoming an increasing issue for us, especially with Dropbox. Is there an update to the status of this critical feature?
Limit size in the description field - SDP 8.1
Hi guys, recently I observed that the description field has a maximum of 64k characters. When the text is longer then 64k, text has saved in an attachment file (FULL_DESCRIPTION_<date-time>.html). In this thread (https://forums.manageengine.com/topic/the-size-of-the-description-being-greater-than-64k you said that in 8.0 cannot modify the maximun of the field. How in 8.1 and 8.2? There is a way to extend this limit? If not, is it possible to do this by modifying the DB field? Many thanks, Sutot
Cannot login, hangs at login after OpManager 10 upgrade
As the title says, Since I upgraded to version 10, when trying to login through the web console, it just loads forever and does not proceed. I've already run repairDB.bat. Any ideas? Thanks, Joe.
Initial product installation
Is there a guide for the initial installation of servicedesk plus? I am having trouble finding the correct sql download/setup to get the product up and working. We are needing to use the trial to find out if this product will fit our needs.
Custom Report
Hi i would like to generate a report like this : is it possible through the section Schedule Reports? Thanks Marco
Workflow
We have a reboot script for serval server starting at 03.00, what is see now is that some of the server are rebooting at 08.00 in stead of 03.00. How is this possible?
Default login and password do not work
I am trying to install the AppManager add-in and the default username and password of admin, admin does not work. Any suggestions?
Automated Network Scan
It would be nice to automate Network Scans versus Domain Scans, that way my virtual machines aren't scanned without me having to restructure my AD tree.
FAILURE : Contract is being used by a module. Hence cannot delete it
FAILURE : Contract is being used by a module. Hence cannot delete it This is becoming a real pain. I cannot believe I am the only one who thinks this. Surely the developers can improve the contract management function. I have customers whose contracts expire yearly but are frequently renewed it is becoming nion-impossible to manage efficiently when coming to renew. Please can you resolve this as soon as possible
Advise user of call creation
Hi, When raising a call, there are certain activities that require the authorisation of a department head before we can process a call. For example, installation of software that needs purchasing or access to a department shared area. I notice that in business rules that if a call is a specified category / sub category that a technician can be emailed. What I need to know, is there any way that a business rule (or alternative method) that can be created that would email a specified person - who is
Scanned software not detecting iis
Hello When I check the software tab on my server asset I find that IIS is not shown in the list. Is there a reason IIS is not shown now? The server is 2008 R2 x64.
Listing Security Group members
Running a Group Report based on security group gives me number of members in that all groups. Is there a way to get names of all members ? I need to export CSV for each Security Group along with names of members. Thanks
Service Desk Plus with IT Project Management release 8200 is not what is availble in service packs?
I have Service Desk Plus enterprise edition installed and up to date with Patch 8127 and I recieved the notification today to Updated to 8200 to get Project Manager. Problem is when I go to get the service pack, it looks like 8.1 release 1 is what it is pulling. Is there an issue getting 8.2? I need to know as I do not want to step backwards.
Software Metering??
Software Metering does not seem to work.... I click on the "Inventory" tab, Then "Software Metering" Verify the "Enable Software Metering" is checked .. it is Then select the software from the list; for example Microsoft Excel 2013(15.0.4420.1017) Enter a unique rule name: test1234 enter the file name: excel.exe enter the original file name: excel.exe enter the product name: Excel 2013 leave file version blank leave comments blank click save.. It appears in the list. Put a checkmark in the first
Next Page