Advise user of call creation
Hi,
When raising a call, there are certain activities that require the authorisation of a department head before we can process a call. For example, installation of software that needs purchasing or access to a department shared area.
I notice that in business rules that if a call is a specified category / sub category that a technician can be emailed. What I need to know, is there any way that a business rule (or alternative method) that can be created that would email a specified person - who is not a technician?
Many thanks in advance.
When raising a call, there are certain activities that require the authorisation of a department head before we can process a call. For example, installation of software that needs purchasing or access to a department shared area.
I notice that in business rules that if a call is a specified category / sub category that a technician can be emailed. What I need to know, is there any way that a business rule (or alternative method) that can be created that would email a specified person - who is not a technician?
Many thanks in advance.
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