Migration steps from Opmanger v9410 on MySQL to Opmanager v9450 on MSSQLExpress
Hello Team ; i need detailed steps from Opmanger v9410 on MySQL to Opmanager v9450 on MSSQLExpress. Can you inform me please. Thanks.
Cisco IOS backup or upgrade capabilities?
Hello, I found a 5-year-old post requesting help with this, where the answer was "feature will be added in a future version". Does OpManager yet have the capability to backup my Cisco switch IOS files as well as the configuration? Is there perhaps a Deployment Tool for setting up new Cisco switches and/or upgrading or downgrading the IOS file(s) and/or all files in the flash filesystem(s)? thank-you! KC
Request summary out by one day
Hi We have noticed an issue with our request summary for this week displaying data a day early. Mondays call are showing under Sunday and so forth. The data displayed under last week displays fine. I can't find anywhere on service desk to change any settings and I can't find anything in forums to help. We are running version 8.0.0
New Query Report
Is it possible to create a report that will show that our requests logged are meeting our SLA targets that are entered into the system ie 1. Was the request responded to according to the SLA and percentage that met the SLA 2. And was the request closed according to the SLA and the percentage that met the SLA.
First Contact Resolution
This is one of the most important helpdesk KPIs out there. Is there a report for this and if not, why?
Problem Changing Windows Passwords
I seem to be having an unknown problem changing the administrator password on windows 2008 remotely. The password change fails in PMP with: Activity logs : 1. Access is denied. Trying to use Agent Mode : 1. Agent not installed in xxx.xxx.xxx. On the windows server side in the event viewer two events are generated. Event ID 4776, and Event ID 4625 (logon type 3....network). The former would indicate the username is correct but the password is wrong. Verifying the password via PMP succeeds and
Custom Script OpManager
Hello Folks ; we are trying to restart server with below custom script but couldnt achived it . When we run the script with double click on the server it works. Any idea about that issue ? or any other custom scripts are aprreciated . Dim objShell, strComputer, strInput Dim strShutdown strShutdown = "shutdown -r -t 0 -f " set objShell = CreateObject("WScript.Shell") objShell.Run strShutdown
Automatic status updating via business rules
Hi, I can someone please explain whether it's possible to automatically change the status of a request when a response comes in from a contact? At present our requests are put on hold whilst we are awaiting a contact response so that the SLA levels aren't breeched. Currently there is a requirement from our Support Reps to manually monitor for responses to requests awaiting response in order to change the status from on hold to open again so that the SLA counter continues. I would like to remove
Matrix Report Time Takan to Resolve
Hi All I want to create a time taken to resolve summary report. How can I do ? ( I have Custom fileds)
Linux scans
This looks like it has been asked over the past few years with no real answers so I am asking again. We have a good number of Linux servers (mostly RHEL5 & 6). Up to this point, we have been adding these assets into SDP manually. I would like to find out: 1) Is it possible to add these in via a network scan? 2) If so, what is the proper way of doing so (telnet is not acceptable for us due to security reasons...would need to be SSH). I would like to know what is necessary as far as permissions
Possibility for send user and pass notification after user was created
Greetings. We want to know if there is a possibility to send the user and pass information for an already created client, like the notification sent when a new user is created in SD+. Seems that one user requested the same function for SC+ 2 years ago, but it doesnt have any kind of following. We have 4 customers who want to know if this function were available in a future version. https://forums.manageengine.com/topic/send-self-service-login-details-for-support-center-plus Regards.
Support Center Error Apache Tomcat/5.0.28(The full stack trace of the root cause is available in the Apache Tomcat/5.0.28)
Dear team kindly i used support center 7.8 and i face always and daily these error which is state below: HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: org.jboss.util.NestedSQLException: No ManagedConnections available within configured blocking timeout ( 30000 [ms] ); - nested throwable: (javax.resource.ResourceException: No ManagedConnections available
Number of Asset licenses keeps on increasing unless
Number of Asset licenses keeps on increasing eventhough products were not added. If you go to Admin, Assset management, Products, you will see a list of products that were not added. How do we control unacessary increase of asset licenses due above mentioned problem?
Remote Agent with Multiple Monitors
Hi - What's the status of multi-monitor support with the remote agent? I just tried to use it this way for the first time and there does not seem to be a way to choose the monitor to be viewed. Making matters worse, I saw the mouse moving on the screen I did see, but evidently it was moving on the user's second screen that I couldn't see. Any info is appreciated. Thanks, James
Customise web portal
Hi Is it possible to modify the Unlock and reset pages' static text of "(Example : Jsmith)" I would like to change this to (Example : 123456789 or Jsmith) Thank you
Extreme sFlow source address
Extreme allows you to configure an sFlow agent IP address. According to the Extreme documentation this address is stored in the payload of the sFlow data. In theory NFA should be able to pull that address from the packets and use it as the source of the sFlow data. However, NFA uses the source address of the sFlow packet it receives as the device it maps the data to. Because of this behavior if the interface the sFlow originates from changes, then NFA treats it a coming from a different device. This
cannot run Netflow (System halted)
Dear support, I can run Opmanager successfully but when I run Netflow Analyzer, I got the following message. Can anyone tell me what should I do? Or which log file I need to check? Thanks Andy [root@Opmanager-Central bin]# ./run.sh SERVER_HOME = =/opt/ManageEngine/OpManagerCentral/NetFlow/bin/.. OPM_HOME = =/opt/ManageEngine/OpManagerCentral/NetFlow/bin/../.. DB_PORT = =13306 JAVA_HOME : /opt/ManageEngine/OpManagerCentral/NetFlow/bin/../../jre SERVER_HOME : /opt/ManageEngine/OpManagerCentral/NetFlow/bin/..
disable Organisation diagram
Hello, how can I disable the organisation diagram at the users page? Thanks Mike
Set Default value on the Editor field in ServiceDesk Plus
Hi, My company woulb very much like the ability to set a Default value on the Editor field in ServiceDesk Plus. This would allow for automating workflows so requests go to dedicated editors. Would this be possible to include? Thank you in advance. Best Regards Markus
4591 installed but GINA on Windows 8 not working
Hello, I installed and reinstalled GINA on my Win8 machine. I locked the computer and I still do not see the GINA. All the registry entries look correct. Is there anything else I can do to troubleshoot? Do I need to push out a new GINA installer? Thank you
Replicate incident templates between Production and Dev SDPlus
I've installed a Dev instance of SDP wit han MSSQL backed running on a separate server. I would like to copy incident templates, notification templates and custom fields from my production system to the dev system Is there a way to do that? If not, what is the best way to duplicate my production SDPlus database to my dev system? Thanks
How to Add Request Field
Dear ME Team, How we can add new field in request form while adding new request like "Problems additional Fields".
How do we revert to the old view?
Hi, We were about 3 service packs behind and finally pulled the plug on the updates and immediately regret it. Everything went from clean and easy to read to GIANT and FAT and pure white with a "fancy" blue menu at the top. The solutions centre is also a frustration. The clickable area is no longer underlined and is the same font/style/size as the non clickable areas. When you mouse over a solution, the font size on the title actually shrinks, yet the main body text remains the same (does this
Upgrading to 8.1 Build 8127 from 8.0 Build 8012
Can I jump straight ahead or do I need to follow the migration sequence?
Change SSH port
Hi, Does anyoane know how to change the SSH port? The default value for linux is 22. Thank you,
Migrating/Cloning a Production instance
Sorry if this has already been asked but I am currently using the Build 8127 and MS SQL 2012 on a test instance. I need to demonstrate to my manager on how we could copy the whole instance and make a production environment. This is because in a matter of 6 months, we are going to perform another migration which would result in having a Virtualized Service Desk environment. Simply put, I want to know how I could Migrate the existing customization and settings as well as the MS SQL 12 Database...
SDP 8.0 beta - Deleted all product type list - Assets / Resources still shows default IT Assets - Error 404
I am using the SDP 8.0 beta and under Asset Management - Product Type, I selected all fromt he Product Type List and clicked on Delete. When I go then to the Assets Tab and look under Resources, it still shows the default IT Assets (printers, servers, workstations, Switches, etc) but when I click on them, it displays error 404. I have tried to add the product types back, and that did not help. I also have added some additional ones and they are not showing up. I have then imported all of my assets
Backup Tech and Business Rules
We have a business rule that assigns requests from a certain campus to a certain tech, but when that tech is out sick, we send someone to fill in and set the backup tech option in SDP. The problem is that the request follows the rule and assigns the ticket to the original tech for the campus and never gets routed to the backup tech. How do we get this to work without having to disable the original rule?
Regarding Themes and Update
Service Desk Plus Version 8.1.0 Build 8121 1. Themes: I want to know how I could apply custom thmes. I am currently tasked with integrating this with the Corporate Portal and it is important that I know how I can theme it up to Maroon or Dark Red. 2. Update: It seems there is a new build 8122 available according to the About page in the SDP. However when I click details I cannot find the update. I need assistance on this please...
No mailserver configured
Hi We are looking at the purchasing module at the moment, and it looks great. But the thing is that we do not have a mailserver in the network running servicedesk plus. So I am wondering if it is possible to use this module without email configuration? For example when you make a new order and want to send it to a colleague for approvement. Is it possible to make a "ticket" for the person who is approving the order instead of sending email? Regards Anne
Log File Monitoring
How can i get notified when the log file doesnt have a specific string . For example i want to make sure each log file has the common string " raw signal " . By this way opmanager will warn us when the log file didnt created expectedly. For now i just see only String Match case . How can i imply this scenario ? Thanks.
Oracle Tablespace - Used bytes - wrong value
Hi, Applications Manager (build 11000) reports that one tablespace used 190TB (!) of memory, while there is only 400 GB allocated. Please see screenshot attached. Best regards, Andrzej
password of the resources
Hi, There is a question that I have I have imported domain computers into PMP to manage their passwords. but while I click on the ****** (the password of those domain system) it shows me the account name not the password of system, but those I add them manually it shows me the basswood. Why is that? any suggestion? Best Regards
Administrator can no longer approve own password requests
Hello there, We have recently applied the latest upgrade packs to get us up to the latest version 6803. The issue that we have now is that administrator can no longer approve their own passwords. Has there been a change to how PMP handles this? Is there a way that we can allow administrators to approve their own passwords? Thanks
Benefits of using the agent and what ports?
Hi, I've been brought in to a new site to replace a technician who left suddenly and they're in the middle of setting up ServiceDesk Plus. It's mostly sorted and in use but I've been asked to set up the scanning and inventory functionality. We have the Windows Firewall set up and they're reluctant to open it up any more than they have to so I'd like to ask about ports first of all. I've got everything I need to know about scanning using WMI from here: http://www.manageengine.com/products/service-desk/help/adminguide/configurations/discovery/scanning-prerequisites.html
Has anyone integrated SDP with RFCode for asset tracking?
I'd like to hear from anyone in the community who has done some level of integration between SDP and RFCode for asset tracking. From what I understand there are a few level of possible integration and the middleware layer looks like it would be most approppriate for integration with SDP. Details are available here on the RFcode APIs - http://support.rfcode.com/customer/portal/articles/713803-rf-code-integration-overview I look forward to any feedback or ideas from the community.
Can't set site based DC's
I can't set site based DC's after the update to version 4590. I get the below error when i try to add it: [SSPOUConfiguration] Cannot add or update a child row: a foreign key constraint fails (`adssp/sspouconfiguration`, CONSTRAINT `SSPOUConfiguration_FK` FOREIGN KEY (`DOMAIN_NAME`) REFERENCES `adsmdomainconfiguration` (`DOMAIN_NAME`) ON DELETE CASCADE) I was semi getting this problem before but i could always add it to the most parent directory now i can't even do that. Please help.
Streaming content
We have been asked by a certain manager if we could help monitor an employee's internet usage namely, streaming content usage (YouTube etc.). Is there a way to find out using our Netflow Analyzer software?
Feature to show Reply templates, based on the support groups associated.
Hi, I like the featur ein 8124 of show Incident / Service Request templates for technician, based on the support groups associated to the templates and technicians. It's more clean for everyone, it would be nice to have the same feature with the Reply Template. Thanks Yann D
SEVERE: Stop DBServer operation is not supported in Jdbc20DBAdapter
Hello! I was using the trial version of service desk plus professional with the PostgreSQL backend installed on a windows 7 machine. After our trial expired we decided to go with the free edition. We have installed the free version on a windows 2008R2 server and have gone with a MSSQL backend. I have attempted to follow the documentation for restoring the data to the new server but we are getting lots of errors and the process is failing. the error messages are as follows any ideas would
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