We have used ServiceDesk Plus for quite some time and are curious to find out how other use this great software.

What do you do in these situations:

- When a supporter has replied to a support request.

- When a new support case arrives.

- When a support case ended, but not resolved.

- When a support case be deferred to a later date.

- Keep track of the cases that have the highest priority but still have the cases with less priority at sight.