problem importing from AD
hello i imported requesters from active directory with the additional fields, the result was that some users return all information but others not. what is the problem?
Active Directory or LDAP authentication
Can you use Active Directory or LDAP to authenticate users in OpManager
Supportcenter plus - Ms SQL test and full update only configuration
Hello! We are going to use Supportcenter Plus. Of course we have done a lot of work in the evaluation server No we have set up the full server. Same versions of Supportcenter Plus Windows server 2008R2 on both The full server uses a Ms SQL server (Also on windows server) The evaluation server uses a Ms SQL express (Locally) In full server we have done none of the configurations but we do have contacts and sup reps. We would like to "copy" the configuration (everything but sup reps, and contacts)
SD 8.0 Pass trough question
On new version of SD (8.0) there is option like in other versions before "Pass trough", which enables single sing on for users. My question is, how do u configure it in SD 8.0, since there are new fields in config panel now. Why do i have to make a computer account in active directory and make password for it, for this option to work?
Tab solutions
Dear people, Could you help me? where i can fill up the pull down list topic in a solution. i attached the file i need to fill up the pull down list "onderwerp" anyone knows where i can find this
Moving the NFA DB to another drive
Hi, I'm evaluating NFA and want to move the DB (just the DB, not the app it self) from the C driv to another drive (windows). I can't find any documentation on how to do this. I found a post explaining how to reinstall NFA on another drive and migrate the data with. But what I'm looking for is to have NFA installed on C and the DB on the D drive. Any pointers or ideas? Thanks in advance for any input. /Ketil
timestamp format option
Please add an additional option (for Ticket dates) to have both weekday AND time in AM/PM format? (e.g.: Thu, May 2, 2013 11:59AM)
New Query Report
I am new to manage engine and would like to ask for help writing a custom query. I would like a query that I could run that would show all patches deployed in a given date range. I would like to have other columns on the same query. Machine name, Patch ID, Bulletin ID, Installation Time. Is this possible? If so Where would I start? thanks,
Add Category and Inherited Monitor Properties
Hi, When I go to add a Category from the Infrastructure Views menu, I am prompted to select 'Inherit monitoring properties from:' and am them given the list of default Categories e.g. server, desktop etc. Can you please tell me where I can find details of these default monitoring properties? Thanks
Auto Closing tickets which require a work log entry
Hi We are running SDP+ MSP ver 8104 and have a bit of an issue. We have many systems which email into the servicedesk automatically which is all working well, however there are certain tickets that get raised via these auto processes that do not require any interaction from a technician and can just be closed automatically. I understand that business rules can be setup to do this for us, however this is where the problem is. Within the Mandatory fields for Closing requests, we have the Work Log ticked,
ADAudit Plus Latest Fixes and Enhancements
Build 6000 (April 2019) New features Faster search and retrieval of file audit data with ADAudit Plus' all new DataEngine. Smoothen out log collection over WAN connections with the ability to deploy a client-side software agent. Get status reports and instant alerts on the current working state of ADAudit Plus to ensure round-the-clock availability. Copy alert profiles and scheduled report templates to quicken creating customized reports and alerts. Enhancements Active Directory risk assessment reports
alert mail eventlog analyzer 8.5 and message field
Hi, i have upgraded to eventlog analyzer 8.5 and the alert mails which are send contains in message field on every line tag '<br/>' Is this normal ? Alert mails from old version of eventlog analyzer doesn't contains such a tag. Thanks for replies.
Sophos/Astaro UTM V9.0
Hi, I have one of these devices sending syslog to the firewall analyzer, but wouldlike to know if there is further support for this platform? It does do some application classification which I would like to see. I have downloaded the mibs and I have copied them into the \mibs directory - will these automatically used or do I need to do further config for them?
Service Catalog Release Announcement
We are happy to announce the release of the Service Catalog functionality in ServiceDesk Plus On-Demand. We earlier notified about the release here . For the actual release details, please refer to our What's New Page . The Service Catalog in ServiceDesk Plus On-Demand helps you to Define and Portray IT Services to End Users Control Access to IT Services by User Groups Define Automation Workflows ( Approvals, SLAs and Tasks) for Service Requests Report Extensively on Service Requests You can
Rendering Exception
I am using the Configuration Wizard to add Departments. I had previously set them up under the default settings and discovered it was not working. I then changed the site name and started linking the Departments with the sitename which sorted that problem, however, the names in the department list now show up as [Rendering Exception], the information inside each entry is correct and will works correctly in the template, but the list of departments all show up as [Rendering Exception] for each entry
Netflow Analyzer Enterprise edition
Updated the format Timezone (GMT -4:30) Venezuela Time (America / Caracas), this will use the file: tzupdater-1.3.53-2012J. After applying the patch to update the Zone, but the traffic input and output traffic, which is expressed in percentage is staying at 0%. How can we solve this problem.
Custom Report for Pending Tickets
Hi I would like to create a report showing how many Pending request are left at the end of a month & week regardless of when the request was made. Is this possible as I've been unable to create it? Thanks.
8201 Worklog startime endtime empty if not selected
Hi, with the latest update and change in the worklog move to tasks, The start time/end time of a worklog stays empty if not selected. This is a huge impact in terms of reports if someone forgets filling out this. Before 8200 this was filled out with the current time. Furthermore the past time is converted to start time and should rather be end time. These are two really major bad changed which happened and should be changed asap in a hotfix. Kind Regards, Per
[SDP] Restore Data - Error Tables
Dear Sir, every time I tried to restore my SDP data (v8.0 build 8022), there is always below msg: Please wait ! Restoring in Progress................... Error Tables : wordmap,wordoccurrences however the restore still completed and the SDP seems working properly. just would like to check whether thoese 2 "Error Tables" will have any potential impact of the system operation. Thanks. Regards, Alan
Auto-assign technician and creating new request manually
Hi there, We have issues when we set Technician Auto-Assign and creating new incident manually. What happened was: we have 2 technician and auto-assign was set up as the following: Select Tech Auto Assign model Round Robin Execute when a request is Created Apply Tech Auto Assign while creating requests to All Requests let's say the technician's names are John and Brian when John create new request manually, with the status set as [Closed], sometimes it got assigned to
Deploy agent via internet
In our organization we use ServiceDesk Plus that recently have been implemented. We have quite a few computers that rarely or never exists in our internal network. This is the reason why I would like to add the agent tool on these computers in an easy way to the user (a user who might have problems to install MSI package). The aim is of course to get an overview of the machines we have and hopefully install the agent on all computers. How do I do this easily?
Requestor cannot see work log?
We would like to setup the Requestor to be able to see the details of the work log. How much time was billed, the notes, time, etc... Anyway we can do that?
Juniper traffic
We have two router Juniper SRX 220 H (Junos 12.1R5.5) which send flows (j-flow) to Netflow Analyzer (ver 9700). It is configured: forwarding-options { sampling { input { rate 1; run-length 9; max-packets-per-second 7000; } family inet { output { flow-server 10.10.10.10 { port 9996; no-local-dump; version 5; } } On the
need support
why there is no integration between opmanager and desktop central ?
ManageEngine ADAudit Plus 4.6.0 Build Number: 4600 Released
Dear All, Greetings from ADAudit Plus! ADAudit Plus latest build 4600, announces the exciting addition of account lockout analyzer and threshold alerts based on user, time and volume; Securing the Windows Active Directory and Windows File Servers is now easier than ever! Track-Audit-Secure the Windows Active Directory | File Servers | NetApp Filers | Workstations | Member Servers and meet the most-needed security, audit and compliance demands. New features, enhancements and fixes in this release:
MySQL
Can SDP be hooked to a MySQL database? I am not getting the option when I install it.
Unable to scan asset, DCOM error
I am unable to get the agentless asset scan to work. It gives me the DCOM error, however DCOM is enabled. This error is given for both Windows XP sp3 and Windows 7 sp1. I am able to get audit information with an agent fine. I've tried using the vb script provided to fix the dcom error however I get an error on that asking for it to be run as administrator. Problem is I am logged in as administrator when attempting to run the script.
How to reset\clean Desktop Central Action Log Viewer ?
How to reset\clean Desktop Central Action Log Viewer ?
Remove pre-loaded software using Desktop Central
Hi for some reason couldn't find Desktop Central in the list of available forums to post this in so posting in the ServiceDesk Plus one! Is there an easy way to remove pre-loaded software using Desktop Central? for example the Lenovo laptops ship with some Lenovo tools on that we do not want, I know we could use OSDeployer to install an OS excluding all this software but my line manager won't allow me to spend money on that so want to get it working with my existing Desktop Central. Any help
adobe air 3.7
hi when will adobe air 3.7 become available for patching on desktop central we have all our clients on release 3.6 but 3.7 has been out for a little while now best regards
Sent Traffic & Received Traffic for Users - can't lookup user
We've just upgraded to the latest ERP build (and latest SP is also installed) which provides the two new reports, Sent Traffic for Users and Received Traffic for Users (great idea by the way). However, the name field is greyed out on each report and when I click on the "Select" link to look up a user nothing happens. Am I missing something, or any ideas why the lookup won't work? Thanks in advance
Can't lookup users in new reports, Sent or Received Traffic for Users
We've just updated to the latest ERP build 4150 (installing latest SP beforehand too) then tried to use the two new reports, Sent Traffic for Users and Received Traffic for Users. On both reports we can't seem to populate with a username...the name field is greyed out and the "Select" link does nothing when attempting a lookup. Am I missing something, or would there be a reason why the lookup won't work? Thanks in advance.
today I see zero logs on the server console
today I see zero logs on the server console why ????
Disabling anonymous access to solutions
Hi - There's an old post that references anonymous access to the solutions portal using a specific URL. What I'm seeing though is that even without that special URL, anonymous access is possible. We're setup with SSO authenticating against AD and the site itself is publically accessible. If I visit https://domain.com/SolutionsHome.sd from a non-domain joined PC, I'll get prompted by IE for credentials as expected. Note this is NOT supposed to be the URL from which anonymous access is available.
Desktop Central + Service Desk Plus 8.2 remote removal of programs
Is it necessary to have both the service desk plus agent and desktop central agent installed on client machines in order to use the features of desktop central such as remotely removing software?
How to change default Views ?
So we have several custom status's that make all of the default views basically useless. I need to be able to either a) change the queries of the default views or if that is not possible b) delete the default views So that i can make my own. Right now i have a list of 15 or so views cluttering the list that no one can use because they are so inflexible. Thank you in advance for any assistance !
Rendering Exception
I am using the Configuration Wizard to add Departments. I had previously set them up under the default settings and discovered it was not working. I then changed the site name and started linking the Departments with the sitename which sorted that problem, however, the names in the department list now show up as [Rendering Exception], the information inside each entry is correct and will works correctly in the template, but the list of departments all show up as [Rendering Exception] for each entry
Color Code Definition
Can we change chart colours for reports from ME ?
Add Requestor
In the next planned release of the software, could you please make the "add requestor" capability a role option? I have technicians that need to be able to add requestors, but are not suppose to see contract or purchasing information. Currently I am running 5.5.0 build 5506 Thanks, John Burkholder
ServiceDesk Plus Iphone Mobile App crashes when you try to view workorders with 8201
This weekend I upgraded from 8127 to 8201. Everything is working great, except that the iphone app crashes everytime you view a workorder. When a ticket has no workorders, it loads fine. However when it has a workorder, just clicking on the menu crashes the app. I know there was a change to the Schema to the workorder structure and layout, but with a broken mobile app this upgrade is useless. Crash reports have been submitted to support, tickets 6832053 and 6832049 . Please fix this
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