I've installed a trial copy of SupportCenter Plus on a W2K8 R2 SE VM w/4-vCPU's and 6GB RAM (plenty of horse power).  I configured it to pick up e-mail from an Exchange 2010 server on the same LAN.  I dropped about 1900 messages into the Inbox of the support e-mail account and monitored SupportCenter as it imported the messages.

 

Problems:

 

1) The mail fetching process seems to keep stopping, though it is configured to run once a minute.  If I don't select the Start Fetching button, the "Last attempt to fetch mail" date/time is not updated. 

 

2) When I do select the button, SupportCenter only picks up a few messages and then stops.  I've been selecting the Start Fetching button for over an hour and only 114 e-mail messages have been imported.  Extremely slow.

 

Thanks.