network scan result
Hello I scanned two network and had a successful scan but nothing was added to the assets, what can be the problem
Pop up when requesters choose a priority
Would it be possible to have a form of pop-up or something similar shown to requesters when they are choosing the priority. Kind of like a warning - Not to choose emergency unless it is an emergency etc.. etc.. Thanks Eithne
Hotfix 8118 released
Dear Users, Hotfix over 8100 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Below are the list of Issue fixes and Features. Issues fixed in 8118 SD-41662: In IE 9, Group field will go blank after selecting the Requester name in the new Incident page. SD-47432: Report Schedule gets deleted when report is updated by other Technician. SD-47305: Right navigation button under 'Manage Custom View' is missing in Chrome Browser.
Site as Criteria in Business Rules
Hi, I need to set Technician (or Group) for a Request automatically based on eather "Requester Site" or "Region". Also Additional Fields imported from Active Directory would be OK. How can I do this with Business Rules in SDP 8.2? Note! Department is not an option. Regards lakend
Changing the date submitted
Hello, I would need your help to change the date of resolution of a request in Service Desk Plus, but it is not an editable field. How can I make this change? Acknowledgements, Tatiana Bomfim
Purchase Orders
I've run into an issue when using the Purchase module in Google Chrome. After you have selected your vendor and you go to the Products selection, in the -Choose Product- field, the items are not in alphabetical order, but seem to placed in the order as they had been entered in the system (e.g. The item on the top is the first item ever entered and the last item on the list is the last item you had entered). This doesn't happen in IE, but IE doesn't like me. Thanks
servicedesk plus dashboard customization
hello great ones can the servicedesk plus dashboard be customized ? if yes how do i do it? thanks...
Get A Listing Of Catagories, Subcatagories and Items
I need to get a report or listing of our setup of catagories, their subcatagories, and items. I am not interested in incidents tied to them, but more of a way to get everything we have programmed into the system so we can review what we have. There is a tree view in the system, but I would like way to have this in a report format or print out. ver 8.2 build 8201, mysql any help is appreciated
Change SD listening IP and Port
Hello all, I am having a windows 2008 server. Have assigned two IP's. The monitoring System is on one IP and Port 80. Now i have to change the Service Desk to listen on second IP and Port 80. What is the command or configuration file to change to implement this?
Interactive Service Detection
Hi I have noticed that OpManager is not fully supported in Windows 2008. When the service starts it try to start Internet Explorer, resulting in this dialog. (see dialog.jpg) If I click View the message, a Opmanager login screen is shown. See Result.jpg Why does the service display the login screen? I have seen this error in ADManager too. About the problem: http://blogs.microsoft.co.il/blogs/yanivf/archive/2007/08/10/Services-and-Session-Zero-in-Vista-and-Windows-Server-2008.aspx OPManager: build 8811
Uninstall/Reinstall a Program
Is it possible to uninstall a software in order to re-install it in the same configuration? I try to add a Remove software deployment and then an Install of the same software but I get an error that the software package is already added. .
Patch management target
Dears, Does Desktop Central only support the path management of MS OS and software ? How about oracle ,Adobe or other applications? Thank you.
Desktop Central Integration with Service Desk Plus
I have enabled integration with Desktop Central for Service Desk Plus and enabled the Software Deployment integration. To my understanding this should add the option to install software directly from an incoming request somewhere, however i do not see this option. What should i expect to see from enabling this integration feature?
Techncian Name while adding worklog
is it possible to show the technican name (loggedd in) while adding the new worklog? By default, it shows "admin" but I want to see the techncian name as by default. Thanks, Bala
Work Log
Would like to see the following changes in the Work Log section. I'm not sure how everybody else uses, or how you are supposed to use it, but I use more as notes for the tickets I am working on. More Formatting options Ability to view the work logs without having to open them like we used to be able to do Have the date pre-fill to today's date instead of having to select one all of the time Have the option to include the time taken to resolve or not ability to remove all the options to charge
SDP License Management: Downgrade right
Hi All, when building the Software balance it would be good to be able to enter also the downgrade relations. E.g. I have Windows Server 2012 Licenses, but since I have not upgraded them, the 2008R2 servers are still under license, since I have (in Volume Contract) the right to downgrade. Similar to the minor version joining, it would be good to be able build a downgrade relationship and to assign downgraded licenses. Thanks and kind regards Thomas
The select technician list is blank on request page
Please see the screenshot, the SD admin can see the list, but technician can't.
Problem while discovering the workstation
Hey, I am trying to network scan cisco aironet AP's. They are ssh and telnet accessible so I know the credentials. Though every scan I do gives me the error "Problem while discovering the workstation" and there is no extra error information about it. Can anyone help me out on this one?
User priviledge: "Adding Requester" issue ..
Dears, I've created a new Role named "Operator" in SDP 8.2 , and I'd like to disable the "Adding Requester" function for Operator group's members. For this, I've already un-checked "Adding Requester" box in Advanced Permission for this new Role. When user creates a new Incident request, he still can choose Requester and when he add the incident, the below message is shown : Error Message: "Request does not fall under your permitted scope. So you are not authorized to update the same" The problem
Initial questions
We are considering moving to ServiceDesk MSP Enterprise and I have a few questions which I haven't found answered elsewhere: 1) what is the process for importing data into the product from existing systems? Is there a loader utility and if so, how does this work? 2) can permissions be set such that Requesters can view Problem records for their own account/site? 3) i understand you can add additional fields to Request, Changes, etc. however, can you add additional fields to the 'Work Log' table? We
import csv vs distributed asset
what is best, to import a zip file from distributed assets or to import them as csv, and what is the difference?
Error with Group and Technician dropdowns in
Hi - When using IE10, the Group and Technician dropdown lists have all entries duplicated (see attached screenshot). Also, the Group list is unsorted. Additionally, when a Requester is added to an incident, any information selected in the Group and Technician dropdowns is reset. None of these issues occurs when using Firefox. Thanks! Jacob
Huawei and Netflow?
Dear All , I want to use Netflow in Huawei-based network , Is it possible? If yes , plz put the command that must be enable on Huawei routers, Best Regards , Mike
cost per category
hello i would like to know if i can assign for each item in the category/subcategory a cost cause work log can't give the exact cost for the work done by a technician, for example if a fix needs 30 minute and the technician takes 2 hours he will be affecting work in a negative way while his work log will show good results. hope i was clear.
Deploy software based on current installations
I want to create target collections based on software. or example, if i want to update java for everyone that has an old version, I can go to inventory > software and search java, but i can't create a collection of PC's based on that. All I can do is export the number of systems that have it. I can click on the individual software then get a list of computer names and export that. However in my case we have about 16 different versions of java out there and this method will take a while. Is there
DesktopCentral and MySQL integration
Hello, I downloaded the trial version of DesktopCentral 8 in order to try it as a management & support solution in our company. I found it very good, but there is one problem that I can not solve - use MySQL database instead of the default Postgres. My plan is to install the database at the same machine as the DC server. I installed MySQL on the test machine and opened a new database named 'desktopcentral'. I used the batch script named ChangeDbServer to change the DB but when I press test it said
Assign performance monitors?
I would like to be able to monitor CPU, Memory, Hard Disk IO and Space, and Bandwidth for all servers, and the CPU/Memory/Bandwidth for Network devices... Is there an easier way than going one by one each monitor and setting thresholds for every monitor, then setting alerts for going over the thresholds? 5 monitors X 157 servers = 785 Monitors X say.... 30 seconds each monitor, thats a full 6 hours to set up monitoring... and thats just the servers/virtual servers...
message length
I amb not getting all of my message detail in my alerts. i was given an answer on how to do this but it didn't work. here is what i was given Hi, Please follow the steps to increase the length of the alarm. 1)Enter into opmanager database :\>mysql.exe -u root -P 13306 opmanagerDB; (You can find mysql.exe under /opmanager/mysql/bin) 2)change the type to text from varchar(200) so that you can store the entire message. mysql>alter table event change TEXT TEXT text; mysql>alter table alert change MMESSAGE
Work Log - Time Entry Type
Hi All, We are on the process of testing Manage Engine MSP and has been showing be the right tool so far. We are an IT service provider with branches over the globe having teams in different cities. The only issue is holding this project back is the fact that we cannot specify the "Time Entry TYPE" seen on Support Centre Plus for instance (image below). Let me explain it better: We assume that more then one engineer can work on the same request and add their own Work Logs. Perfect. Now, this engineer
Is data source two way (read and update)?
We setup the data source but when users enroll or update an answer to the question it isn't updated to the database. Is that how it is supposed to work? If it's supposed to update the question and answer then most likely the DB user we have does not access. Thanks.
Change Que: to Question
Hi, Is it possible to change the text "Que:" to "Question:"? If so, please let me know which file to modify. Thanks, Jay
Scheduled Report for User Logon History
Is there a way to make the "User Logon History by Computers" report to scheduled a monthly report base on "logon or logff" and "last month"? Currently using "Desktop Central 8 Build 80234 PS: i can't locate the "Desktop central" in the forum section, so please do move this topic to the correct one if it is posted in the wrong place. Thanks, Douglas
Email Addresses ...
Where does ADSelfService store (or even request) alternative email addresses? It seems a bit pointless to only email the AD bound email address, since if the account is locked, or password is screwed, then so is their mail!
SSO problem
After I enable the SSO Option It trys to logon but it does not work and I get the message "Login name cannot be null" any idea
Text with Hyperlink
1. How can we modify/add text with hyperlink on the admin/user login page? 2. Is the Self Update and Employee Search feature available in the Free version? Thanks
Domain migration questions for ADSelfService
Hello there, We currently use ADSelfService in our business and have been for several months without problem however we've recently migrated from domain x to domain y and have since had a problem with a lot of users having to deal with their password from both domains being separate. Can anyone confirm if ADSelfService can deal with password synchronization between user accounts on both domains and how I would go about setting this up? I appreciate any helpful replies Thanks!
Cannot log into AdSelf Service Plus Web Console
Good Morning Last night I tried to update the patch on Ad Self Service Plus to 4591. After following all the steps it failed and I couldn't see the logs. Luckily I created a vmware snapshot of the machine and I reverted back to that. Now I cannot log in to the admin console. I use the default username and password and it just stays stuck on the Log in screen. How can I log back in. Can anyone help please, I am racking my brains over this Thanks Dave
Opmanager 10, IBM BladeCenter Cisco Hardware Sensors
Upgraded to Omanager 10 yesterday. Appreciate the fixes. However posting regarding every bladecenter we have (5) alerting for Cisco BladeCenter Switch Hardware Sensor Alerts. "Hardware Sensor Name : chassis. Category : fan. Current State : warning(2) - The sensor is operating outside the normal operating range" Its unlikely that we truly have a problem with every blade switch, honestly I would not be surprised if these switches are fan-less, because of the monstrous fans which exist in the IBM
Service Desk Plus Free and professional do Service Desk. How export incidents??/
We have a version of Service Desk Plus Free installed on one machine and would like to export incidents to the professional version of Service Desk Plus. Version gfree : 8.1.0 biuld 8127 Version professional: 8.1.0 biuld 8121
How to change default Font size ?
Hi, I know to change the default font the following value has to be changed: ZE_Init.defaultFontFamily = "Verdana" ; How to change the default Font size from 12pt to 10 pt ? We configured the Font size 10pt in the "Email Templates" but sometimes they appear in outlook like this: "But we do not have any details currently" even if SCP doesn't show this difference. It seems it switched "automatically" to the default font size.
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