Send reply and close issue
Hello,
Is it possible it incorporate some sort of 'Send and Close' or 'Send and perform action' button when replying to a message?
We often send a reply and would like to close the issue immediately, but we also have to assign it to another technician. So it would be great if that could be done all by the system in one go.
You would type the 'final' reply. Press 'Send and Close' and the reply gets send. The issue get assigned to another (predefined) technician and the status gets changed into Closed.
Is it possible it incorporate some sort of 'Send and Close' or 'Send and perform action' button when replying to a message?
We often send a reply and would like to close the issue immediately, but we also have to assign it to another technician. So it would be great if that could be done all by the system in one go.
You would type the 'final' reply. Press 'Send and Close' and the reply gets send. The issue get assigned to another (predefined) technician and the status gets changed into Closed.
Topic Participants
lexcidio
SupportCenter Support
Stian Stromseth
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