I cannot get the Business Rules to work with the criteria "Description" "contains".

It seems the "contains" variable uses the behaviour of the "begins with" variable:

The rule only triggers if the email body begins with the text i specify in the rule, 

not if it is included further down in the text paragraphs. 

Is this a known problem in SupportCenter Plus?

Regards,

Camilla

Edit:

After further testing, it seems the rule doesn't read the entire email. When I remove 738 characters that appear before the text I'm looking for, then the rule triggers just fine (the searched for text now begins at character 587). Can I change this limitation?