service fails to start
On reboot the ManageEngine ServiceDesk 4 service fails to start. When attempting to start the service manually the services console produces an error message: "Could not start the ManageEngine ServiceDesk 4 service on local computer. Error 1067: The process terminated unexpectedly" I have rebooted the computer multiple times only to receive the same result.
Message window does not close until 30 sekuner after the message is sent ?
Hi, I have this problem that when you want to reply to, or forward a message, it will take 30 seconds before the window closes? To fix this problem, I tried to upgrade from 8.2.0.0 to 8.2.0.2, with the result that the update failed. After a backup restore back to 8.2.0.0 I manage to upgrade to 8.2.0.2, but the issue where it takes the window 30 seconds to close after the message is sent, is still there, and it's an annoying issue for our technicians. Is there at fix ?
WYSIWYG editor for tasks
Hello We have two ideas for improvement regarding the tasks: the description of tasks is shown in grey and there is a risk that you miss important information. Se, we suggest to display this field - like any other field in the task view in black --> SD+ form field in grey & user filled field in black. it would also be very helpful to have a WYSIWYG editor for the task description Thanks in advance for any comment Best regards, Marc
When I create an incident from the customer portal, the incident is not assigned to a technician?
When I create an incident from the customer portal that is not assigned and not displayed to the technician who is assigned to the specific group. Insert a picture of the problem. Thanks.
Announcements
Hello to all, are there plans to implement some kind of security in announcements that does not allow certain actions like delete? Thanks in advance
Quick Add Task from Template on Change
Prior to 8200, you could add a task to the implementation in a change from a dropdown if you had templates enabled. You could add a task from a template with 1 click. The development staff here would like the ability to do that in 8200 without clicking Add New Task First.
cannot monitor file or directory
Hi, I wan to monitor my folders via application manager. while I enter the required data as below : Type: Directory Directory Location : Remote Server Choose the Host : the one that I want to monitor Directory Name : /book It gives me an error message : Folder does not exist. Actually the folder is exist and is shared among users who are working with. Why is that and any idea? Best Regards,
FIX: Memory Leak on Windows 2008 (non-R2) in LSASS.EXE
I wanted to share this on the forums here in case someone looks for it. If you use a lot of WMI scripting/monitoring and are using NTLM for authentication Win2k8 through service pack 2 has a memory leak in lsass.exe and will consume the server memory after a while. This MS hotfix fixed it for us and lsass' memory usage is no longer constantly growing. (It looks like this hotfix will also be a part of SP3 whenever it is released.) http://support.microsoft.com/kb/971265 If you're finding java.exe is
Import requests via XLS
Hi there, We have found 2 issues / limitations when importing requests via XLS (in build 8126). 1° It does not seem possible to import large XLS files. I had to split the XLS file containing 4000 lines into several smaller XLS files (with no more than 250 lines per file) otherwise the system returns "page cannot be displayed" after a while and the requests are not created correctly (mapping fails and/or duplicate requests are being created). 2° Special characters like the registered trademark
Pass-Through Auth stalling
After enabling Pass-Through Auth, users are encountering a 2 to 3 delay opening the SDP page. Eventually the page will open with ?SkipNV2Filter=true added to the url. Need to know how to resolve this, other than disabling Pass-Through Auth.
Support Groups - assigning by email address
Hi, I'm trying to assign requests to a specific technician(s), when the "To" field on the email matches a specific email address. The specifics: we've got an email address, ishelpdesk@foo, attached to an Exchange 2010 mailbox, that we use for our helpdesk jobs. The mail fetching works fine, and delivers all mail to us as requests. I wish to add another email address, phones@foo, to the same mailbox, to allow people to send Phone requests to us - however I want to control who is automatically
SDF-25339 Notification to a technician when two requests are merged
Hello to all, any advance about SDF-25339? Thanks
Preventive Maintenance
Hi, the PM it was working fine before, suddaly before 2 weeks it sppoted working? i tried to change the date and the time but nothing woke? could you please help. thanks.
Something's got confused
We have several hundred workstations in our Asset list that are fine, but we have a strange problem with a couple. These 2 workstations are named WS1 and WS2 and are used by User1 and User2 respectively. They are identical HP PCs running Windows 7, and both are working fine. However, I can't get both of them to appear on the Asset list at the same time. If I scan WS1, it appears as an asset, showing that it is assigned to User1 and last logged on by User1 (which is correct). If I then scan WS2,
Capturing quantity of Product in a ticket using Request Template
I'm configuring the Support Centre to be used by an administration team (not IT) to manage workflow of requests. I'd like to quickly capture the allocation of products to contacts for reporting purposes and so have confirgured a request template to capture this. However, I can't seem to be able to use this feature to capture the quantity of that product allocated. For e.g. We'd like to capture overall costs of a project. John comes to collect 15 bottles of water for a project meeting. I'd like
failed scans and updates desktop central
I have scheduled my company to perform scan and deploy of patches across three days. I have separated my network into three groups and they scan and deploy on those three days. If the scan fails for a reason like they forgot and shut down their PC or they were out of town what is the best way to handle that? I would like to automate it so if they fail then it should try the next day and if it was updated fine the first time no scan is needed. Is there a way to handle this? Thanks.
Patch Management Targeting
I would like to be able to define a patch only for specific machines, while allowing it for others. In SUS this can be done based on group. Is there such a function in DC?
Remotely rename computers
ZENworks Configuration Management has the ability to remotely rename computers. This should be a standard feature of any desktop/server management software. With Desktop Central we have to touch every computer that we want to correct the name on which is very inefficient.
desktop central missed updates
if we set a schedule for updates by groups what happens when an enduser has their PC shut off or if it is laptop and they are out of town?
keep PC for updates
So except for telling the PC to never sleep by pushing out a GPO is there a way in Desktop Central to wake a PC if it is not awake to be scanned and install updates? I would think this would be great then as soon as it is done it puts the PC back to sleep.
command line arguments via agent ? Where can I find administrative documentation for the installed clients ?
Hello, I was working a few years with ZENworks and are exploring DC right now. What I haven’t found yet is how I would trigger updates from the installed agent on our client computers. I guess my question would be where I can find the documentation for such command line arguments. Especially while testing I am missing things like updatenow / refresh, but getting a full document would be helpful to keep in mind what all is possible. Where can I find such administrative documentation Thanks, Markus
Options with Secret Questions
Has anybody done anything where you present multiple answers for the secret question? For example, if I know what city they were born in, and present that city, plus two or three others. We're trying to come up with a with to provision the AD account, generate an email to the user (a personal email account) and have them change their password to the newly created AD account.
After installing fix 80234 in IE in DC login page there is still message New Hotfix Available
I install new hotfix ver 80234. After installation i restart server with DC. Server is up with DC and work fine. When i log in DC i see that i am in version 80234. But pain in my eye is that message in IE when i try to log in from workstations New hot fix is Available. I clean IE cach and temp files but message is still here. Any idea? DO i need uninstall old version of DC or what. Regards, Sebastijan
Software deployment for Remote Office has stopped deploying a "standard" package
We are running - Desktop Central Server 8.0.2.26 We have a configuration to push the Teamviewer software for a specific "setup" Remote Office. Up until yesterday, this software deployment configuration had been deploying Teamviewer to each and every PC that had DC Agent installed to it. It also would deploy Teamviewer if we moved a PC to the Remote Office. Yesterday, we installed DC on 6 PCs but none of them received Teamviewer and they were powered up all night. We ran a manual patch scan
Add archive option to configurations
Dear Support, In list of configurations, would it be possible to add an "archive" option? Currently there is "global view" and "my view" - it would be good to have an option to archive them, and then only show what you want to mark as "live configurations". "Archiving" a configuration would have the effect of hiding it from the general global or my view, and have a separate option to view archived configurations. Still retain the ability to copy an archived config to live as a new configuration.
Change Approval from Mobile CAB members - How to?
I'm in the process of setting up a new instance of ServiceDesk Plus, and an interesting scenario has come up that I have not run into before: A non-technician user is a member of a CAB and selected as an approver for a change. This user is offsite and disconnected from the corporate network. They receive the Request for Approval on their mobile and wish to submit their response without returning to the office or remotely connecting to the corporate network. Can this be done without exposing
Feature request: unified update buttons
Passing from one part of the system to the next, many times the submit or save buttons will be located at the top or bottom. I would like to see all buttons put uniformly on the top of forms, or both on the top and bottom. If they were on the bottom, it might be nice to have a floating overlay that is absolutely positioned to the browser window, at the bottom right.
Group Modification fails when a user is removed
Build 6012 When using the group modification option to manage a group, the option to remove users may be missing or if available will fail and go to a white screen with no error message.
Wrong VPN User Session time Report
Hi, I have schedule VPN User Session time Reports on daily basis while using Manage Engine Firewall Analyzer 7.2. It not provide all VPN sessions and just show few sessions. Kindly advice in the regard. Regards, Arshad
Netflow Analyzer and ADSelfservice on the same server?
Can I have Netflow nad ASSelfService installed and running on the same server? Netflow is currently using port 8080 and I would like to make ADSelfService availabe externally so it would be using ports 80 (redirecting) and 443. We already have a server running Netflow and are testing ADSelfService. Thanks
DTG definition - Password Expiration Email
Is there a way to keep the email from displaying the date format and only display the date itself? eg. 2013/05/11 11:10 (yyyy/MM/dd hh:mm).
Oracle iPlanet
Hi, How do we monitor Oracle iPlanet Web Server? Thanks, Kumar
Summary Report
Hi, I would like to generate a summary report of total cases received, completed, SLA violations and pending something like below on a weekly and monthly schedule: Please assist. IRIS reports for the month of September: Total requests (incidents & service req) Received 4600 Total requests (incidents & service req) Completed 4599 Total requests (incidents & service req) Pending 57 Total incidents violating SLAs
Will it be posible to change the blue section box color ?
Hi, Will it be posible to change the blue section box color ? Will it also be possible to change the color on My Tasks area on the frontpage ? Can I change these colors in stylesheet ? It would be awsome, if the rest of the colors could fit our logo :-) I found this in a other discussion, but I can´t find that section in Servicedesk Plus 8.2.0.0 ? Please help me :-)
NFA doesn't recognize DST
Hi, since the last change to DST our NFA is still one hour behind. I've already restarted the service and the server, time on our routers is correct, too. Any ideas? Thanks Carsten P.S. Buildnumber: 9700
Median Age Pending Tickets
Does anyone have a report that shows the current median age for all pending tickets and then a seperate report for incidents?
"Time taken to assign "reports
Request ID Technician Priority Subject Requester Group Site Request Status Operation Time Created Time UnAssigned Time Completed Time MY-SQL: Un-Assigned Tickets: Time Taken to Pickup SELECT wo.WORKORDERID 'Request ID',ti.FIRST_NAME 'Technician',pd.priorityname 'Priority',wo.TITLE 'Subject',aau.FIRST_NAME 'Requester',qd.QUEUENAME 'Group',sdo.NAME 'Site',std.STATUSNAME 'Request Status',(select FROM_UNIXTIME(wohi.operationtime/1000) from workorderhistory wohi where wohi.historyid = (select min(wohd1.historyid)
problem importing from AD
hello i imported requesters from active directory with the additional fields, the result was that some users return all information but others not. what is the problem?
Active Directory or LDAP authentication
Can you use Active Directory or LDAP to authenticate users in OpManager
Supportcenter plus - Ms SQL test and full update only configuration
Hello! We are going to use Supportcenter Plus. Of course we have done a lot of work in the evaluation server No we have set up the full server. Same versions of Supportcenter Plus Windows server 2008R2 on both The full server uses a Ms SQL server (Also on windows server) The evaluation server uses a Ms SQL express (Locally) In full server we have done none of the configurations but we do have contacts and sup reps. We would like to "copy" the configuration (everything but sup reps, and contacts)
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