New and Resolved Ticket Dashboard?
I'd like a dashboard (not a report I manually run) that my boss could pull up at any time and view the total number of opened and resolved/closed tickets.
Currently the dashboard only shows closed tickets, which is pretty discouraging when you resolve 15 tickets in a day and have to wait a few weeks for them to be marked as closed.
Is there a dashboard like this already? Or an easy way to make an automated report? (I'm cool with using APIs if needed, but would prefer something built-in)