Projects Tab Causes Problems
In Build 8203, in Internet Explorer 8, when within the Projects Tab, the other Tabs (Home, Dashboard, Assets, Admin, etc) disappear. Upon calling support, they said it was a known issue, and I just thought I would post to see if there was an update on this bug. Please use screenshot attached.
Adding New vendors name Ruckus under Wireless category
presently its showing under unknown, how to specifically categories under Ruckus vendor. Thanks.
Password reset search results (Adding Columns)
Hi, I want to let our helpdesk staff use AD Manager to reset passwords for students. The problem I have is that when they search for a student by name, the results only show the “Name” and “SAM Account Name” both of which are set as their unique Person Code. Is there a way that you can add columns to these search results? I.e. First Name, Last Name? Any advice would be appreciated. Thanks David
ADManager Plus Problem while Starting Server !!
ADmanager Plus was stopped due to C Drive full, after clearing the C Drive, ADmanager is not starting.Please assist. Below is the wrapper log: +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ STATUS | wrapper | 2013/06/10 04:26:03 | --> Wrapper Started as Console STATUS | wrapper | 2013/06/10 04:26:03 | Launching a JVM... INFO | jvm 1 | 2013/06/10 04:26:03 | Wrapper (Version 3.2.3) http://wrapper.tanukisoftware.org INFO | jvm 1 | 2013/06/10 04:26:03 |
Service Level Agreement - applying standard SLA's
Hi Quite new to this tools and just building our customer base on the system. We have created a set of Default SLA's in the -configuration wizard HELPDESK- SLA and in the drop down box Default settings. Here we have defined what we want to use as a standard set of SLA's across all of our customers. How do you apply the default SLA's to each customer? or do you need to create them individually for each customer?. i.e. we aren't looking to apply to all customers we appreciate that we need to do it
ServiceDesk Plus 8206 Released
Dear Users, Hotfix 8206 over SDP 8200 has been released and can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/service-packs.html New Features in 8206 SDF-48842 : Whenever a Group request is updated, selected technicians for the group will be notified. SDF-41556 : Allowing technicians to create his own API key in personalize option. Issues Fixed in 8206 SD-50388 : When a ticket is assigned from unassigned state, assigned technician is not notified. SD-50871 :
Move computers remote office
we have reorganized allwe have reorganized all remote offices. If the computer is on, the change is ok, but if the computers is off can not be done this change..... You may automatically move when you contact them?
Deployed configurations not ending
Hi, I'm having problems with deploying customs packages, whenever I deploy a package to a machine, the installer/setup starts and runs like it should, but the setup process doesn't close itself afterwards. The status in Desktop Central keeps hanging at "Yet to deploy". The software is always correctly installed, it's just that the setup won't close and as a result desktop central doesn't know that it completed succesfully. So everytime I restart the computer, the setup starts again... This
Agent Uninstall
Hi, I configured agent in desktopcentral server to not allow uninstall, if you go to add/programs you cannot uninstall but if you use a program uninstaller like ccleaner it could be uninstalled easily, even if you use msconfig you can also disable the service from starting up. Could this be solved ? Thanks
Report request or help creating
Hi All, im looking for a report in ServiceDesk which shows all laptops or workstation without x software installed im sure its there but i cant find it. if any one could help i would very much appreciate it.
Auto lookup when entering a ticket
Ironically, this feature is currently used when posting a discussion to this forum. It would be a great feature to have the portal suggest topics based on the Knowledge base articles as you type in the subject line. Even if this became part of the Service Catalog feature, it would be beneficial to reduce user calls.
Deploying patches even if some are not downloaded
Can you add an option when deploying patches like the one in "Automate patch deployment" where even if some files are failed to download the configuration continues with available patches already downloaded . Since we have to manually remove "failed to download" updates in order for the configuration to deploy and we don't want to use "automate patch deployment" for some domains. Thanks
Cflowd Performance monitoring ways
Hi Praveen, What are ways to monitoring the cflowd with performance data I searched in internet you guys only the vendor support for cflow Thanks
Desktop Central agent in startup folder
This may have already been asked, but I cant find anything about it. I noticed when the Desktop Central agent is installed on the client desktops, the agent shortcut is in the AllUsers startup folder. This will not work in my environment as there are a lot of users who have the ability to delete this from the folder. I also noticed that there is an agent service as well. What does this do if the agent is also a shortcut in the startup folder?
All workstations missing on desktop central
After upgrading a license, all workstations managed on the application is missing. Can anyone confirm what could have gone wrong and what to do to fix this?
Unable to deploy XP SP3
It looks like Desktop Central is downloading a different patch, even though SP3 is chosen as the service pack to deploy. We're getting a "problem downloading service pack from server" error. This is what shows up in the downloaded patch section instead of SP3. PatchID : 90130 PatchName : WindowsXP-KB925877-x86-ENU.exe BulletinID : MSWU-089 Download Status : Downloaded [ 3476.88 KB] Bulletin ID : MSWU-089 Posted On : 2007-04-24 Updated On: 2007-04-24 FAQ Page : NA
Responding to a notification from a change
When a notification is sent out from a change and someone replies back to it, a new ticket is created instead of putting it in the change it was sent from. Is there a way to have it go to the change so the person that has the change sees the response back?
solve a request with two step via technicians
Hi, a service catalog request or incident request creates via requster. during completion of request ,it needs two steps different technician to solve the issue but i dont want technician to assign the request manually to each other and i dont want to tell the requester to create another request about the issue. cause both requests are related to each other. in this case , in your idea what is the best solution to make this kind of work flow ? Best Regards
Question regarding the automatic closure rule
Hi there, We have our system set so a request is automatically closed after 2 days (if no further response is received from the end user). My question is this: Is the 2 days, based on business working days i.e. does not include the weekends - or does it include non-business days? Example: If I resolve a request on Friday at 9AM would the call close itself on Sunday at 9AM or Tuesday at 9AM? Thanks!
Web Service monitor: custom certificate
Hi, We need to create a Web Service monitor using a custom certificate (will be queried using https). Our question: Where do we need to place the custom certificate ? Do we need to place it in the same keystore than the one listed in following link ? https://apm.manageengine.com/use-own-ssl-certificate.html Thanks Kind regards Alain
HighPerf
I received an error while installing NFA on a windows 7 64 bit system Error while installing HighPerf Reporting Engine. Please contact support for further assistance. the program "ManageEngine_NetFlowAnalyzer_HighPerf_9850_64bit" was installed as administrator.
Sites and Categories
I wanted to start a thread to get other users input on how they structure ServiceDesk. We have been using it for years at our Help Desk, and recently got approval to implement it to all of our IT department. I find it a challenge to properly seperate Categories, Subcategories, and Sites. We have 2 primary areas: Infrastructure (Network, Help Desk, Telephony, Mainframe, Servers, SQL) App Development (.NET, Mainframe Applications, External Web, Internal Web) I was thinking on seperating the 2 areas
Notification Profile for interface threshold
Dear Concerns, I need to know that how i able to configure notification profile for interface threshold. Regards, Arshad
Default email on enroll
Hi, ADSelfService gets the MAIL attribute from Active Directory and use it as the default email address to work with on the reset, and change password process. Is there a way to use another attribute from Active Directory to get an alternate email address and use it automatically on the reset and change password process without the user to register the alternate email address. Thanks, Marcelo
Netflow for remote routers over IPSec VPN
Hi, I am trying to configure netflow collection for 2 remote routers to a local netflow analyser. My local router shows up without a problem. The 2 remote routers both say they are exporting udp packets to the correct server but they don't show up. I have set the export source to be the inside interface on the remote routers to ensure it is routed correctly through the vpn tunnel. Any ideas? Cheers, Mat.
Assigning a request to a group via mail fetching
Hi Currently we use SDP+ 8205. Since version 8200 we can not assign a request to a group via mail fetching. We are using the @@GROUP=...@@ as before, however it does not assign the request to a group unless we set the "TECHNICIAN" as well. Without TECHNICIAN tag it always assign the request to a random group. I am pretty sure that it had been working properly before 8200 update. Is there any known solution that I can apply? Best regards
MySQL Query Help
I have created the following query which shows me the detail of any calls during the last month where the SLA was breached. This query is used to populate a web front end whereby the data is represented in a graphical format and the end user can see this. I am just seeking some help with the query as if the request is still open then the completed time will show as 1970-01-01 which is the UTC time for 0. This looks poor when displayed on the front end so I'd like to change this ideally to blank or
Substract Resolved Time - Created Time Problem
I'm using Postgresql and I don't how to substract Created Time from Resolved Time to show me the time that technicians spent resolving one request in hours and minutes
LDAP - Import Schedule
Need the ability to set LDAP to import on a scheduled basis. We have 30+ LDAP DNs configured, so we can reduce the amount of traffic over our WAN due to unwanted users being imported. Each site has it's own hiring process; however, IT is centralized. Currently, we have to manually import each LDAP setting.
hardware sensor alerts
Hi, We have recently upgraded to opmanager version 10. We have observed that it detects the HW failures like power supply on cisco switches which is not available in ver 9.4. I want these alerts to be notified via mail? what is the procedure? Thanks, Sridhar
PMP Bookmarklet not working and LinuxAgent not working
Hi. I just installed the PMP trial and am having some difficulties. First of all the bookmarklet doesn't appear to work. Wherever I try to use it, I get the error: 'Credentials to this url has not been added to Password Manager Pro'. This is the same on every page. Further to this, I tried installing the agent on a Linux server and it won't start. There's errors in the shell script that I needed to fix (the if statements didn't parse). I got further with bash rather than sh. the script said the service
SMS modems and clickatell
Can we get a better list of modems. Most of these modems on these lists are not with carriers in the US that a lot of us use. Also if i wanted to use a service such as clickatell or bulksms how can i set that up, thanks. https://forums.manageengine.com/topic/update-the-list-of-sms-modem-supported-please
Change to looks at attribute on active directory for E-mail and SMS notification
Hi, I want to change e-mail(E-mail) or sms (Phone) attribute on Active Directory. How can I do it by this software. Thanks. Memis Orak.
Modify users using CSV import
Good day, First off all i would like to say that without AD Manager i would not have updated all off our companies users in 2 days. This software is phenomenal. My question is how will it be possible to update all user's Manager field by only using the modify users function and a csv file. I have prepared a file and when i import the file and click update, i get the following error. "Error In Setting Attributes, A constraint violation occurred - Error Code : 8007202f" Also i would like to see the
SMS Messaging through Clickatell
Hello, I am setting up the SMS messaging and have a few questions I was hoping someone could please answer. I am using V4.5 Build 4591 on Windows 2008 R2 64bit. 1. When I send a test message to a phone number that does not start with a 1 I get "Cannot route message" Is a 1 required? Is there any configuration to detect and add it if its not there? 2. When I have a 1 in the number it says sent successfully but the message never arrives. I am guessing it is because we use a proxy server and firewall
Is there any way to associate a dashboard view to a user?
I can see in the manual it is possible but I do not see in the software how to make it. Thank you
NFA and MediaTrace on Cisco 3945E
I have followed the ManageEngine blog posts for configuring MediaTrace on a Cisco router and am unable to add an initiator to NFA after configuring the router. It acts as if it accepts the ID and password, does not actually ever add the initiator to the system. I'm wondering if this is due to the newer Cisco 3945E routers that we are running IOS 15.3.2T. Has anyone else got this to work? Also, is there support for HTTPS so that user ID and passwords aren't passed in clear text. If the local
Groups not receiving email notifications
We're having an issue with group email notifications. Group members are not receiving notifications when a request is assigned to the group via mail fetching when it is sent from a technician. However, notifications are being received when a request is assigned to the group via mail fetching by a standard requester. On the Notification Rules page, under Technician Notifications, "Alert group members by e-mail when a request is left unpicked in a group" is enabled. Has anybody run into this problem?
Unable to see all technicians in the worklog owners field
When adding a work log in a request i am unable to see all of our technicians in the owners drop down field. I am having to stop and start the servicedesk service on the server every hour to get the technicians to show again not soon after they dissappaer and only three out of ten are still in the list. Please Help!!
Sendin email in plain text
OpManager 10 build 10000 sends email alerts not in plain text. How to fix it?
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