ELA to monitor Oracle Logs
I would like to know how I can Configure ELA to monitor Oracle running on a windows box. I have added the Windows host to ELA and it is pulling the events from the box how do i also include the oracle logs. thanks
Installing OpManager Enterprise / Probe
Dear goodnight. We will migrate from version essential for the enterprise, but rather would like to know, what the minimum requirements for installing the Probe? How many probes must have for 1000 devices, and what the minimum requirements for installation? How much is consumed I / O to disk in a probe? For 1000 devices which scenario recommended by ManageEngine? Thank you.
Report Request for site stats per day
Hi, please can someone help me generate a report. im looking to see a list of our sites with number of tickets raised that day and number closed that day i can do individually but not together. thanks in advance Russ
Password manager keeps logging me out
Hello, I keep getting logged out when I ever go to Admin -> Users page. it gets to the page for 1 second and then logs me out. what's the problem and how can I solve it? Can someone help me here. Regards,
error restoring OpManager DB
Hi team ! I tried many time to restore a Production DB to a dev server and everytime i have an error : [05-30-2013]|[14:11:12:085]|[SEVERE] : jdbc.RestoreException: Error occurred while Restoring Data. at jdbc.RestoreDB.readFileAndRestoreData(RestoreDB.java:146) at jdbc.AbstractRestoreDB.restoreDB(AbstractRestoreDB.java:97) at jdbc.AbstractRestoreDB.doRestore(AbstractRestoreDB.java:416) at jdbc.RestoreBackup.restoreDB(RestoreBackup.java:81) at com.adventnet.me.opmanager.dbmanager.DataMaintenance$BackupRestoreWindow$RestoreRunThread.run(DataMaintenance.java:704)
Asset Query
Hi, In the Asset section, can you move items from workstation to a different group e.g. EPos or switches as most of my asstes have gone into workstation? See attached picture. Thanks Keith
Asset movement?
Hi, In the Asset section, can you move items from workstation to a different group e.g. EPOS which I have setup asmost of my asstes have gone into workstation? See attached what I mean. Any solution would be great. Thanks Keith
Custom Asset Report
Is there a way to configure and report on all assets (specifically Servers/Workstations) on the following columns: Workstation Model Custom Attribute Business Impact I am able to configure a custom report with data for the first 3 columns but I cannot find where to add the Business Impact column when trying to configure a custom Asset Report. The business impact field is visible under the asset information page, just not as a select-able item for reporting. Thanks!
OpManager plugin
I know when I added the IPAM/SPM module into OpManager I was able to take info from the existing stand-alone installation and integrate it into OpManager as the plugin...can the same thing be done with AppManager? I have a stand alone running and would like to tie into OpManager's interface. Thanks!
Upgrading from 7913 to 7920 - repeated failures
Hi, We're contacting you after our third failed attempt to upgrade 7913 in the hope that you'll be able to help and this post will subsequently help other users. The first thing I'd like to know is whether it's possible to do an upgrade without the system running a full backup beforehand? Our system is hosted on a virtual machine running MS SQL 2008, therefore there really is no need for your application to spend 2 1/2 to 3 hours trying to do a backup for each upgrade (we have to go through
SDP Project Task leading to changes
Hi there, I'm using the new Projects module for SDP, and running in to a workflow issue. I'd like to be able to manage project milestones, tasks, changes, and incidents in the one place. However at the moment, I have to duplicate information across both the Project module and Change module. Ideally it would look like this: Project 1
Network Monitor is not updating
Dear professionals, The network monitor is not updating in Oputils 6, when i add an device it shows as up and monitoring status is running i set monitor every 20 sec and nothing is changing the last update time is kept on the first time i added the device i tried to bring that device down and nothing changed and status still showing up in green Please guide me if there is something wrong i am doing. in addition i can't scan windows machines like in oputlis 5 that have windows credential tab to enter
Buggy CSV import
The buggy CSV import function really needs to be addressed. We import students weekly with predefined questions for them to answer in order to reset their password because we do not allow user defined questions. After running an import of lets say 300 new students helpdesk will get about 20-50 calls regarding an error that they "need to re-enroll to use the service". So we have to run the CSV file again but with ONLY that user account to make it work. It seems like anytime we try to do a CSV import
Default Support Plan and rate type
Hi SupportCenter Plus : 7.9.0 Numéro de version 7918 FRENCH On receiving request from a customer in the application, A search is conducted for the customer and his company in the available list of contacts in the database, i.e., if the customer has an existing Account in the database, and If the customer's request pertains to any Product that is associated to the account. If the customer and his company details are not available in the list of contacts in SupportCenter Plus database, then the Default
Contract attachments lost
I've been having trouble with attachments to SDP contracts getting lost. When I click the attachment, I get to a window "The file was not found." An example of an attachment name is "RHL Support Entitlement order 11:9:12.rtf". The latest instance of this is on a contract renewed in Oct 2012. Also, when I renew a contract, I delete all attachments because they're relevant only to the old contract. I Edit the contract and when I click the red X next to the attachments(s) the first time, it duplicates
auto pick-up
hello, i am technician of desktop support group and i want to know, is there any third type software or something which will make pick up of the ticket\request which will be assigned to our group, thank you and waiting your replies
Weed out records if count is lower than 2
Hi there, I've created a report in the ServiceDesk Reports area and I am close to what I want however i was wondering if there is any way to not include any records if the "count" on the report is 1. Basically the report I'm creating is a "repeat call" report and it counts the number of requests submitted by users within a time frame and I want to ONLY include the requestors that have multiple tickets within that time frame. Is it possible??
Import asset/cmdb relations from CSV files
Hi, I'm using SDP 8.1 and I'm importing a lot of assets using csv files. Is it possible to import also asset (or cmdb) relations using csv files? Thanks, Sutot
Technician Availability Report
Hi, i need report for availability technician by year or month
Deploy agent via GPO
Before I get flamed, I know there is a script and procedures for doing just this - and I have used it within our environment and it is working just fine... However, I have had to replicate across multiple OU's for the proper configuration to be deployed. Our senior Administrator wants me to clean this up so that its contained in a single GPO/Script. Here is an example of our setup. We have about 12 branches Each branch has its own distribution server and there for its own agent to be installed. We
Template for 'Submit for Approval' on request???
I am on build 8205 of ServiceDesk Plus. I was wondering if there is a Template for the email that gets created when you do the 'Submit for Approval' action on a Request. I haven't found one and we would like to modify (slightly) the text of what is sent to the approver. Many thanks, EJ
Clean up Distribution Servers
Is there a task or method to automatically clean up distribution servers deployment repository? We have multiple distribution servers setup (one for each branch), and for some odd reason a few of them have their repositories at like 16GB+ in size. There should be some sort of automated cleanup when a task is removed from a server, or if a patch update is no longer required. Right now I'm not sure how I'm going to clean this up. Senior Client Technology Support Analyst Bird Construction Inc http://www.bird.ca
New build on MSSQL - how?
Dear Support, Which build of DTC do I need to install as a clean new build on a new server to be able to use MSSQL as the back end? The most recent install runs on PGSQL only and change to MSSQL is not supported from PGSQL? I guess I need to install an older build on MySQL, then upgrade it? Thanks, Dean
blue font on subject after update
after updating to 8.2 build 8201 some technicians tickets are blue font for the subject... only the subject is blue, the other fields such as ID, Due Date, etc are black. This appears to be in IE8... IE9 doesn't have the blue font. Of course some of the techs like it and others say its hard to see... just wondering if there is some fix or what caused this. thanks
Mail Fetching doesn't work
Hi, I have a problem with incoming mail fetching. Mailbox informations are correct, and the connection test did while saving settings is ok. But emails aren't fetched, and "Last attempt to fetching mail" contains an empty value. More, in scheduled list windows there is this row: 4814 MailFetchingSchedule 2013-05-27 17:39:45.28 null null Enabled 1 minutes 18000 More, when I try to stop and restart mail fetching following rows appear in the log file: 16:25:54:046]|[05-27-2013]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[39]|:
DMS is waiting registration, Trend Anti Virus, Firewall ports opened and exlustion applied
Hi We use OpManager 9 enterprise (build 9101) and on the machine we also need to run our Anti Virus. It seems there is an issue with Trend Micro Officescan virus with OpManger and I have been working with support to help resolve the issue but still running into problems. I have been advised that I need to open firewall ports and set exclusions for the Antivirus, I have done this but still running into isssues. We have set up exclusions both on folder and application level and excluded the application
Exception when generating Visio diagram. Refer to the log file for details
Good morning to you all. With version 9.0.9011 and MS-Visio 2007 I was trying to import the map in XML format but I received the error message "Exception when generating Visio diagram. Refer to the log file for details" Can you help?
nginx monitoring?
With most other common webservers covered I was wondering if nginx is planned at some point in the near future? According to some reports it has taken over the number two spot behind Apache becoming more common than IIS. http://www.infoworld.com/t/application-servers/nginx-overtakes-microsoft-no-2-web-server-183079
Notes field in chronological order with the replies
Hi All, I'm new to the latest version of Service Desk. I like to add notes to incidents, these are mainly comments for my team to see (I don't mind the requester seeing them if they login). For example a user reports an issue with a printer, my team might spend some time trying different things and I then take a look and I might like to ask something like "Have you tried turning it off an on again) I would like my notes to show up in chronological order with the conversation rather than hiding at
Request List From ServiceDesk Plus API
Hi, I was wondering if it's possible to use the ServiceDesk Plus API to get a list of requests. Ideally I'd like to be able to develop a "Dashboard" that will give a breakdown of requests by technician and display the number of unassigned requests that could be displayed on a large TV in our helpdesk area. Looking at the API docs in the system itself I see information for pulling individual request data by ID number, but I'd like to be able to pull lists by Group and Technician. Mainly just
REST API Format
Hi! We are wondering which format if that is the case will be the road ahead when setting up API integration with other systems. Input Format 1 or format 2? Which input format is the on prefered one? "Note: Please note that the Input and Output XML formats have been changed. But for compatibility reasons, the Input operation will support both the formats. " Best regards, Jay
Unable to Upgrade to 8205
I am unable to upgrade to the latest release 8205. It gets to the post invocation process then I get an error that says Sorry, Uninstallation is currently not supported This has actually been occurring since any release past 8202. I am unable to upgrade to any new release and I have to revert to a backup. Any solutions out there?
Clean build on MSSQL
Dear Support, Which build of SD do I need to install as a clean new build on a new server to be able to use MSSQL as the back end? The most recent install runs on PGSQL no matter which option you choose. Change to MSSQL is not supported? I guess I need to install an older build on MySQL or one where MSSQL works correctly from the start then upgrade it? Thanks, Dean
Patch schedule setup clarification
I've been reading related posts here, but I'm still a little unclear on the exact behavior of the APD configurations, based on what I'm seeing. Here's what I'm trying to accomplish. Patch computers overnight within a 6 hour window. Use WOL to get as many computers as possible. Shutdown the computer when finished. End. Next Day. Patch computers that still need patching in the middle of the day. No prompts at all while the user is logged in, and do NOT shutdown or restart. End. I've seen computers
Intergration ADM into SD Plus
We are using both products and would like to have the account request intergrated into SD. It make no sense to have all kind of service requests in one system exept the user account request. 1. Is it possible with standard functionality? 2. If not, can this be implemented with new SDF-50337? 3. If yes - how to? Thanks in advance for your support.
Add tools to the tools section in Desktop Central
Hi All, just wondering if its possible to add more tools to the tools section in Desktop Central? it would be useful if we could add a spyware/adware scanner and possibly more. just wondering if this is possible thanks Russ
Build 9000 -Unable to fetch Managed Object details for the object
We are getting the error "Unable to fetch Managed Object details for the object : 10.150.0.18" when attempting to open up a recently added device. We get the same error "Unable to fetch Managed Object details for the object : undefined" when attempting to remove partitions that are under Performance Monitors for some Linux VMs running in ESXi. Also our ASA5510 that is at 10.10.6.1 is reported to be at 10.10.6.10, yet monitoring is working. I did run the RepairDB.sh, no changes except that it removed
active directory and opmanager
Hi, I can't understand if it's possible to use active directory monitoring tool with OpManager. Exactly, there is an add-on or it is inclused? thank you Regards Lorenzo
New Firewall type
Dear Support, We try to add Hillstone Firewaal StoneOS Software Version 4.0 to Firewall Analyzer but unfortunately we don't have the user manual to add this and it is not listed in the compatible firewalls with Firewall Analyzer.\ How we can add this device to Firewall Analyzer? Regards,
Critical : Error while invoking backup (Manual backup and backup scheduling fails)
Hi Service Desk Employee. I am implementing your product at a customer site. I got an error messages through mail after I enabled backup scheduling. Below are the email I receive from the system. Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com Error Message java.util.zip.ZipException:
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