Service Catalog is lacking many features available under Incidents
I am very disappointed to find that many of the features available under Incidents are not available for the Service Catalog.
For example, Business Rules. Also, SLA configuration is much more robust and easy to do for Incidents. For Incidents you can define an SLA once and assign it to all accounts in one step. For the Service Catalog, it is VERY tedious to configure and apply SLAs to services account by account, service by service. Default settings are not available under the Service Catalog.
Are there any plans to make the Service Catalog more integrated with these and other Manage Engine features?
For example, Business Rules. Also, SLA configuration is much more robust and easy to do for Incidents. For Incidents you can define an SLA once and assign it to all accounts in one step. For the Service Catalog, it is VERY tedious to configure and apply SLAs to services account by account, service by service. Default settings are not available under the Service Catalog.
Are there any plans to make the Service Catalog more integrated with these and other Manage Engine features?
Topic Participants
lk463x
Jayashree Gowrisankar
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