additional fields when creating report
Hi there, There are some additional fields I can choose when creating a custom report All Requests. On the first step, under available columns, there are lots of old fields I used for testing. is there a way to find out where if it's being used, and how to delete them? Thank you for your advice.
Cisco Firewall and Router
Dear Sir, I’m currently using Opmanager 9.0 latest version and my Cisco firewall and router only Availability can monitor but I need to monitor like Memory utilization, Active session count, firewall cpu utilization etc. Therefore I can’t monitor mentioned services and also opened Snmp port in the firewall but still the persist. Please, Kindly let me is there any port to opened in the firewall ? Regards, Qureshi
What is the difference between build 61011 and 61022 ?
I use build 61011. Is necessary change to last build 61022. Regards, Miguel
Request Notification
Hi, I wondered if somebody could help me. Is it possible with the system for it to send an email to X address if there is a new request that has not been assigned for a period of time? Thanks Paul
Netflow Analyzer v9.6 - Database Cleanup
Over the last several months, Netflow exporting devices (ie. Routers) have been sending our collector data from an incorrect interface. After making the correction and sourcing the data from another IP (but same device), the device / data resides in our NFA dashboard but the ifIndex's are grey'ed out (no longer collecting data). Also, some routers after they were rebooted, started sending NF data using another ifIndex ID (we've since made the correction on the router), but that data also still resides
Bulk update user properties using CSV
I found the directions in the manual titled "Modify Active Directory Users Properties/Attributes by Import CSV" but when I attempt to follow the directions: Select the AD Mgmt tab. Click the Modify users link under CSV import. Import the CSV file and click OK. Sample CSV file. This will list all users and their attributes. Click update to update the information in Active directory. but I do not see Modify users under CSV import, just Add Users. Am I missing something? My goal is to update the
Problem to start ADAudit Plus
My problem is that when I run ADAudit More on my computer this message appears: "..\pgsql\data\postgresql.conf does not exist. Please check whether the Postgres data directory is initialized"
Cannot Logon To Console
Hello, I'm currently trying out your ADManager Plus software on a Windows 2008 R2 server. I installed the software with the default options and tried logging onto the console. However, once I click the "Login" button (using user:admin/pass:admin) it just sits there for a very long time and never logs me in. If I click "Helpdesk Associate" or "HR Associate" under "Login as" and click the "Login" button I get a message that says: Sorry,the page you requested was not found. Please check the URL
Matrix report - group dates by week
Hi, I want to create a matrix report which lists my technicians on the left in rows and the columns on top are broken down into weekly periods (the range may be a year, multiple or a single month with a weekly breakdown). The content is to show how many tickets the technicians raised on a weekly basis. The wizard doesn't allow me to group days into weeks, is there a way to do this via an MS SQL query? Fields I'm working with are Created By (filtered on my technicians name because staff can create
Summary report - help required
Hi, We are looking for some help to create a summary/KPI type report as per the attached doc. Can you help get us started with this ? Thanks Lorraine
Query report problem
Hi, thanks for looking at my issue. the below report is exactly what im look for however i error when running this im running version 8201 and MSSQL at the bottom of this post is my error message. KPI report - group,technician in ServiceDesk Plus» Query Report-KPI Reporting • 2 years ago Technician Group Total Number of calls Total Closed Calls Closed within SLA Closed exceeding SLA Percentage within SLA Percentage exceeding SLA Date limit : for the current month Tested in 8011 DB :mysql /mssql
IPAM Not Providing All IP Addresses
Alright folks... I've installed IPAM / SPM Plugin to monitor our IPs and Switchports. However, particularly with one subnet, I'm only seeing a small portion of IPs. It's also telling me our IP usage is at 99%. It's a /23 network, and is only finding 116 addresses. Ideas?
Servicedesk and Desktop Central
Hi, I have been using Desktop Central for a while now and it has all my assets and software licensing in it. We have just started to use ServiceDesk Plus and I don't want to have to maintain two seperate asset and software licensing lists. Are the two integrated in anyway to prevent this and if so how do I setup? Thanks Paul
mobile client and logon problem
I've install the ManageEngineServiceDesk Plus app from Play store on my android phone. I've inserted my ip for my server and I'm trying to logon. But I get "Login Failed" - User authentication failed. I know my password is correct. I think it's related to the same fact when I'm trying to logon to the web, I have to spesify that I'm not using domain, but local authentication. I can't figure out what to type in front of my user name to force it to use local authentication. Could anyone please tell
Role problem vs tasks
Hello, We are experiencing a little problem since update to version 8203. We have custom roles created for our support groups. Previously we had it configured that some support groups working with tasks werent able to see all request in the "Technician Allowed to view" and were only able to see the requests that were assigned to group or to him directly, and they were able to work properly with tasks and worklogs. After updating from version 8125 to version 8203 technicians with this role are
CheckPoint Firewall - No Data Available in Snapshot
I would like to monitor Nokia CheckPoint Firewall, but Snapshot Graphs show "No Data Available" in CPU utilization, memory and connection What's the problem and how to fix it ! Thanks Regards Raymond
How do I setup alerts on FIM?
I've setup FIM successfully. In order to pass PCI requirements I will need to receive alerts. How do I setup those alerts?
Release Updates - ServiceDesk Plus On-Demand June 2013
We have rolled out a few updates to ServiceDesk Plus On-Demand today that include the following: 1. Email CC option for Incident and Service Request templates : You can now include specific people to be copied for auto communication on creation/resolution/closure for an incident or service request. 2. Survey Score and Overall Rating (%) included in Survey list view and in Reports 3. Lease Start and Lease Expiry fields have been included in Reports. 4. It is now possible
Exchanging tickets between two ManageEngine helpdesks
We have ManageEngine Servicedesk plus, our supplier (who we exchange a lot of tickets with) also uses ManageEngine has the MSP version. We are currently exchanging tickets between the two of using using email as the interface, but it is not without issue, as they already have access to our network and we are both using similar ManageEngine products, is their a richer way to interconnect them?
Graphique interface for solution in the customer interface
Hi, I have been searching for an option to change the way solutions are presented to the user in the self service portal. It would be nice to have the same interface for solutions as the request catalog. It is a lot more user friendly. One other improvement would be to add a link to an approved (and availible to all) solution in the request catalog for those that have one. We would like our users to log to the self service portal and look for solutions to their problems and to create a request from
Unable to fetch Managed Object details for the object
Opmgr v.7024 Every device I add, produces the "Unable to fetch Managed Object details for the object " when I try to view it. I have tried removing/re-adding with the quick configuration wizard and also with the article in the knowledgbase using removedevice.bat I have also repaired the database with the repairdb batch file. Rebooted etc. Tried adding different devices, removing via quick config and via the bac file for each. Tried adding multiple devices, devices of different types all give the
Restrict AD scan to 1 OU
Will there be an update to Desktop Central that allows you to restrict the data collected for AD, to a specific OU? We have multiple companies on different OUs and when I run the AD scan, it collects 7000 AD accounts instead of our 500. This is something that I have been looking for in the last few years.
Support issues
This has been posted on the ManageEngine user forums many times before, however I feel I should state it again. The support offered by ManageEngine (at least for Password Manager Pro) really is terrible. In my case, I reported an issue to ManageEngine on an easily exploitable data leakage vulnerability more than a year ago. I was told a workaround would be in the next release (this was on 6503). It was not in the next release. In fact, a year later, after more conversations and requests, ManageEngine
Over due flag is not appear
hi I've servicdesk 8.1 and all calls when it become over due no red flag appears beside the status .... any help thanks
Notication Rules not working in SDP
Hello, I am trying to test the configuration of our new SDP installation, but some of the notification rules are not working. Only when a request is raised for a requester it works, but it doesn't for when a request is resolved or closed. I have check that the rules are activated but nothing happens. Incoming and outgoing SMTP settings are fine. Attached is system file. If you need thread dump, let know.
Unable to tun VBS script on windows 7
We have a script that uninstalls office on remote PC's. When executing this script from desktopcentral to a Windows8 machine it is executed. When executing it to a Windows7 machine it is not executed. Even with the proposed $systemdrive and such parameters it will not execute. We already uninstalled virusprograms, disabled firewalls, configured remote registry on the client machine, but what we are trying it is not working. When we take control of the remote (windows 7) machines and execute the same
remove domains for the domain list when deploying software
Hi All, please can someone explain how i can remove unwanted domains from appearing in the software deployment options. many thanks Russ
Custom Theme Improvements
Hi, I'm pleased to see the custom theme option, but there are some inconsistencies in how the colors are applied that really should be corrected. It's easiest to explain with a screenshot: Basically, the Edit/Close/Assign/Actions/Reply buttons are drawn with black text on a solid color when it would likely make more sense to match them to the top tabs, both in terms of having a gradient background and also having a customizable text color. This would work better in cases like ours, where the
Cisco B Channel configuration
On Auto discovery of a Cisco Device with Voice E1's or T1's the B-Channels are monitored, this does not really make sense as Voice call by definition goes up and down all the time. You can go and remove all the B-Channels from being managed but on many E1's that’s a bit of pain. Is there an easier way to stop B-Channels being picked up in Auto discovery? Kind Regards, Tim
ESX Reports.
I am looking for, Total monthly usage report. Traffic In and Out of ESXi host. :) Example: ESXi 1 - In - 100 GB Out - 250 GB Thanks, Stephen
Send an Alert by IP and Utilization.
We had some issues where certain ips hit our websites and have high traffic. In Neftlow Analyzer, Dashboard, ip group name, application, http, under this it shows src ip and percentage. Can we set up an alert to trigger by source address if it hits a certain percentage on the outside interface ingress? like any to our destination?
Is there a way to globally apply a Notification Profile/Rule.
Community: I am new to OpMan so please forgive if this is a simple question. I am looking to apply a global notification policy for every server that we are monitoring for simple ping. I can do this manually per machine, but with 300 machines that is a bit of a task. Is there a way to globally apply a notification profile/rule to every device? Thank you for any input available. Waggs
No show all alerts
Hi, I have some troubles to watch all alerts, in the first attached image there are the configure alerts, as you can see it show me 204 alerts for COMCEL-PROYECTO, but when I try to see all list like in the second image, it show me only 100 and the problem is that the next buttom it's unable. I'll appreciate your help to solve it. Sandra
SLA Flag does not show up
Hi, I'm using the SDP MSP vs 8102. It was observed today that none of the tickets in the request queue show any violation flag near the status column. But there are many tickets which have violated the Response SLA. It is not showing up with the orange circle symbol. There are many tickets where the First Response Note is not added but still the Violation symbol is not showing up. Also when we tried pulling the SLA violation report its was showing Zero violated tickets. Why could this happen ? Please
Can I create Resource Groups that show as top level groups?
If I'm logged in as the admin and I create a resource group and share it with someone, it shows as "Admin's Groups" and then the group I shared. Same thing if a manager creates a group for his team, it shows as "John's Group" and then the group name. Is there some way to have it NOT do that? I want to create groups for various departments but not have them show up under someone's name since that manager might move to a new area or something. I just want it to show as the resource group itself.
Sharing sub groups
Is there a way to share a group and all the sub groups? Currently I have to share each group and all the sub groups manually. E.g. if I have a resources group called App Support. And under that we have groups for all the different environments, I'd want to just share "App Support" with the User Group for that team and have them all get access to all the sub groups as well.
NetFlow Analyzer support for nProbe extended metrics
Hi, I would like to know why NetFlow Analyzer cannot support ALL the extended metrics the nProbe can offer like DPI and response time. Benefit from nProbe: - not all the customers have access to the routers so they cannot export NetFlow from them - enabling NetFlow/sFlow/JFlow ... on a router or switch can overload the CPU - not all the network equipment support NetFlow - nProbe are cost effective and can be deployed widely in the network - can decode SSL traffic - DPI analysis: Facebook, not HTTP.
ServiceDesk Plus Issues
Hello There , After installing a version ServiceDesk Plus on my server We faced these Issues: 1- Although Mail Settings are correct and Notifications Settings are correct the system didn't notify me on any operation (send ticket , ticket closed ,...) this is screen shot for mail settings and this is a screen shot for notification settings 2- after Enabling "Pass-through" Authentication [ Single Sign-On ] From Active Directory Settings I get a blank screen on the browser every time I try to enter
do not show passwords
Hi! How to do in PMP do not show passwords for all passwords users, passwords admin and administrators. I mean that it show like ****** every time, and to do disable function - show password. Is it possible? Thanks!
Do we need to purchase additional licences to run Password Manager Pro in a Non-Production testing environment?
We would like to do more testing before we roll out Password Manger Pro company wide and I was curious as to if we would be able to set up and Non-Production testing environment without needed more licences. Thank you
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