SSH - Credential Details
Hello all, I have the OpManager version 9400 and I have a problem with SSH credential. After many tests and with the help in this OpManager Topic http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000002644733 if successfully tested SSH credentials for a Linux machine. (see the attached picture). In order to apply SSH credentials I set the following parameters: Connection Protocol: SSH Port Number --> 22 User Name --> root Password --> my password :-) Command
DueBy Date changing by itself when merging tickets
I recently noticed an issue in which the DueBy Date is changing when it shouldn't be. From checking the history of these tickets being affected, it seems that merging tickets is causing the problem, because that is the latest action shown in the history of affected tickets. The 2nd to last action would be me having manually changed the DueBy Date. So I'm wondering if maybe the issue is that the manual DueBy Date change is not sticking to the original ticket when a new ticket is merged to the original
often, double login or reload of login page is required
Hi, often, i have to login 2 times. After first login, the login page is shown again without any message. After logging in again, it works. When i reload the page, before logging in, it works immediately. This is really annoying for many of our employees. Can this be fixed?
Merge Requester not working on 8125
Hi, before upgrading to 8125 I was merging requester with the system. See attached file, I've readded all the file from the ZIP to the good location on the server, rebooted the server and it's not working. When a go to the link: https://............../servlet/DebugServlet?mode=username or https://............../servlet/DebugServlet, The system bring me to the login page.... same as usual but after entering my credential I have a blank page Thanks to help Frikdel
Supportcenter API documentation
Hi SC, I have seen that there is some very basic details on how the API works. We need to know what this is capable of before investing in the Enterprise licence to get the API added. As far as I know the plan is aware we need to use a Sales based CRM package to be able to make calls to SC to add new accounts and people etc and then expand this capability from there. We obviously have the developers from the CRM package keen to help out but it seems to be a matter of buying the API and then seeing
Bookmarklet doesn't work
Hi, we're trying the new bookmarklet, but it doesn't work. It hangs very long with status "Loading...". We found out, that the url at the bookmarklet code was wrong. We've corrected this in the code, but this doesn't really help. What can we do to make this work? Is there a way to tell password manager pro his external url? We have an apache with proxypass in front of the application, so https://$hostname:7272 isn't directly accessible.
Reset Cisco Devices [Admin vs Enable]
We have many of our Cisco switches configured in our Password Manager Pro installation. We have put them into Resource Groups and would like to change the ENABLE password for all of the switches at the same time. However, when initiate the password reset for the Resource Group, we do not have the ability to reset ONLY the ENABLE password. It appears that the only options are to use the same password for all accounts (Admin as well as Enable) or a unique password for all of the accounts (Admin
SupportCenter Plus API for attachments
Hi, Is it possible to create a form using API with an attachment field? Thanks in advance.
ServiceDesk Plus 64-bit exe/bin Released
Dear Users, 64-bit Installation exe/bin has been released and can be downloaded from the URL, http://www.manageengine.com/products/service-desk/download.html#moredownlaod Steps to move to 64-bit Installation for existing customers with MYSQL or PGSQL database: 1. Migrate till 8123. 2. Take a full backup. 3. Install a fresh installation with the 64-bit installation exe/bin. Note: The new 8123 exe/bin istallation will have only pgsql bundled. Customers who are in mysql should handle this by changing
Patch scan failed on CentOS
Hi. First time for me. I installed agent on Centos7 and CentOS8, both agent is look well but I found issue when I try to scan patch. It's show "Failed due to incorrect meta files. Ensure that the vulnerability database is up to date. If still issue persist
Patch failed
I have a lot of computers with patch KB2820197 as Deployment failed I can find the reason for failure ???. The installation manual patch works perfectly 98742 MSWU-581 Cumulative Security Update for ActiveX Killbits for Windows XP (KB2820197) Microsoft Unrated Approved Error grave durante la instalación. may 14 2013 PatchID : 98743 PatchName : WindowsServer2003-KB2820197-x86-ENU.exe BulletinID : MSWU-581 MS KnowledgeBase : 2820197 Severity : Unrated Reboot : Required Download Status : Downloaded
Mixed Permissions or access to execute IT Automation Tasks
I have a need to allow my Tier 1 Help Desk to kick of certain IT Automation Workflows when they encounter certain issues. I do not want to give them Full access to achieve this. I would prefer to be able to give them permissions just to the workflow. If this can't be done how do I create users with Full access only to a single device or specific devices but Read-Only to other Devices? It's hard for me to believe that mixed Read/Full access permissions are still not available at this time!?
BackupDB.bat Problem
I execute BackupDB.bat and give me this error: file:C:\Program Files (x86)\ManageEngine\OpManager\conf\ui.properties Trying to get DB connection ..... Successfully connected to DB. Please wait ! Reading tables from configuration ..... Jun 6, 2013 7:58:07 AM com.adventnet.db.persistence.metadata.parser.DataDictiona ryParser getPrimaryKey WARNING: The PKName :: TempDependentUnavailableHourly_PK of tableName :: TempDep endentUnavailableHourly has 33 characters. Jun 6, 2013 7:58:07 AM com.adventnet.db.persistence.metadata.parser.DataDictiona
Monitoring Liebert UPS
Hi, I am using OP Manager 9 and want to monitor my 20KVA Emerson Liebert UPS but OPM graphs dont show me any data where as credential tests are successful. Kindly give any idea regarding the same. Regards, Arshad
"Acknowledge requester by e-mail when the request is updated" Does not work properly
This notification never works properly. When assign a technician, and I can see in the history that the request has been updated, the requester never gets an email notifying them about the technician assignment. It's not until the request is closed that the "request updated" email goes out, so the requester ends up getting 2 emails at the exact same time; one saying it's updated, one stating it's closed. Why won't the ServiceDesk notify our requesters when a technician is assigned? We want it
configure notifications for device which are down
Hi, How can i configure the notification for the devices when get down ? Best Regards
Hotfix 7921 released
Dear Customers, We have released our new hotfix 7921 Here you can download the hotfix http://www.manageengine.com/products/support-center/service-packs.html Here you can find the list of issues fixed and the new features available in this hotfix https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7921 Here is the upgrade instructions http://www.manageengine.com/products/support-center/faq.html#upgradeservice Regards, Arun SupportCenter Plus
Requester Additional Fields
We have used query reports previously to extract requester information in to Excel. The query report below has stopped working since we upgraded recently. I believe that the table containing the additional fiels has now changed but don't know what it's called. Previously the following code extracted everyone with UDF_Char3 = Yes, but now when you update the field that used to be UDF_Char3 (in our case - 'Is Membership Manager') it doesn't appear to be updating in Requester_fields. The user Donna
Alerts display
Hello, Is there a way I can display all alerts with options regarding date, interface,... etc For example, I have a profile for 90% link utilization. I want to see - all alerts for: a specific date a specific time frame specific interfaces ... At this moment we can just click on existing number of alerts and we'll have all the alerts displayed. There is also an option to have ONLY 100 events per page but nothing else. This will be helpful to see the amount of alerts in 24h for a specific interface.
Import HP-UX server logs
I can not import logs from Unix servers (HP-UX) with Event Log 8.5. I have a messega " Not available" I sent my reports and configuration information from my servers, in specific the files "syslog.conf" and "services", both files are in /etc folder. But i have not received answer. Thank you
EventLog Analyzer 8.5 build 8051 AD authentication is failing.
Build Version : 8.5 Build Number : 8051 Service Pack : - Database : POSTGRES Build Date : Apr_25 Build Type : 64bit Language of Installation : English Local auth works fine.
Buttons for copying passwords to clipboard not shown in chrome
Hi, when using Google Chrome, for some ressources, the buttons for copying username or password only shown for some ressources. After reloading, the buttons are shown for other ressources.
SMS Action - Send Alarm to more than one Mobile Number
Hi, is it possible to set up one SMS Action and send the Alarm to more than one Mobiel Number? If i setup the SMS Action and fill the field (To (Mobile No) i can only put one Number into the field. Is there a special format to fill in more than one Mobile Number? Thanks for your help Erik
Backup Technician problem
Hi, "Move requests to unassigned state" function in Backup Technician doesn't work. There is nothing happen after I selected that function and save. It alway move my selected to "Don't take any action on the requests" everytime. So please could you check. Thanks, Sakarin
I am still unable to clear the "PO Approval" issue
Hi, I read one of the comments regarding approval of PO and ensured that all of them are addressed. I am still unable to get the PO approved by the approver. It always shows the message "You cannot approve this PO". Please suggest.
Unable to add Product Additional Details to the Support Request Template
Mornin SC, Basically Unable to add Product Additional Details to the Support Request Template! As simple as that. When I go to modify the template I can't see any of the Additional Product fields available for me to add to the template, is there something I am missing? Regards Rich
Update problem from 8204 to 8205
Good morning. Yesterday, trying to apply the update to 8205 of ServiceDesk Plus and after all the usual steps (engine stop and full backup) the UPDATEMANAGER gave an error (attached the log). According to what I see, it has something to do with java, but don't know what. Need your help, please. Thank you.
Number 0 in a pick list
I added a new field on the default request template, and one of the options in the drop down menu is the number 0. ('0' just zero, no quotes nothing). But whenever it is selected in a new request, the value goes back to 'Not Assigned'. Can this be fixed?
RSS feed for new incidents
Hi, Is there currently any support to get an RSS feed of the incoming incidents? If not, will there be? Thanks in advance. Best Regards
Manage Engine Service Desk Plus on iOS device
I installed SD+ and SD+MSP on iPhone, but failed to login. Can someone tell me what's the correct settings for iPhone? Thanks.
Scalability
According to the fact sheet ServiceDesk Plus can handle up to 750 Technicians Unlimited Requesters 4000 Requests per day 7000 Sites 35000 Groups 30000 IT Assets Does that mean we will not be able to add more than 750 Technician licenses? Demetrius
Asset movement
Hi, In the Asset section, can you move items from workstation to a different group e.g. EPos or switches as most of my asstes have gone into workstation? Thanks Keith
Support for Oracle as Database for SDP
Is there any road map for support of Oracle Database as back end; there are many advantages to it; > efficient back/recovery > heterogeneous platform migration. Windows to Linux/Unix; vice versa; > distributed architecture for application and database separate. you can start by supporting the free edition of the Oracle DB as well ;
OpManager 10 not discovering all Hyper-V guests
Hi all, OpManager 10 doesn't seem to be discovering all Hyper-V guests on a given host - there are definitely two guests present, but OpManager is only showing one of them. If I add the missing guest manually, OpManager won't let me change the device category to "Virtual Device". Is there some way to force OpManager to detect all guests again? The Hyper-V host is running Windows Server 2012. Many thanks, alec -- My network security/forensics blog is at [url]http://wirewatcher.net[/url]
Calendar Task View Gives No Relevant Task Information.
Is there a way in the Home --> Scheduler -->Tasks view that, when you click on the task link, it would bring up the same pop-up as in the Home --> My View --> My Tasks view. This pop-up is infinitely more relevant, helpful, and usable. What it does give is very limited and contains no relevant information as far as context and what the task is linked to and no working options for it like the My View links provide.
Require Reboot
I installed some patches to some PC's through Desktop Central 8. When I went back to look at the PC's where the patches were installed, under Remarks it said Reboot Required. I had the user reboot and the message was still there. How long does it take for Desktop Central to update this message? Also is there a way for me to get a report of all the PC's that has been logged in within the last month?
Huge Performance Improvement - Support Center Plus for Linux and Windows
We have 500+ techs working on our installation of support center plus. We regularly were hitting system limits with the DB pool, java VM stack and jboss web threads. After days of trying different tuning parameters our system would either fail regularly with thrashing java threads or our goliath db server would fall over from too many concurrent operations. This was with versions 7903 - 7905. So, watching the db connection pool we discovered that support center was not managing the DB connection
Disable/Remove Organization Chart Link
Is there any way to disable or remove this link from the login page and from subsequent pages after the user is logged in?
scheduling a report with customized views
There is not a way to schedule a report to run nightly with customized headers/columns. When I try to schedule a report, there are no options to choose for what columns so when that report runs it takes the report of the last customized view from all ad manager users. When will this get addressed?
Display users and groups as Members of:
Is there a report that will display the users and groups that are members of particular group. The expanded list of users that are members of a group displays only users, I want to go up one level and see them just like in Active Directory showing the individual users and the groups by name that are members. Example: Group name is Test123 Members Of: John Doe IT Operations ( I want to see the groups by name) Jane Smith
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