Service Desk Plus Notifications on Browser Come up with html tags
Hi ,
Service Desk has recently changed notification output for changes after upgrading to 8207 SDP.
For Example when sending a notification it appears as follows in a browser:
When Notifications are sent in the browser before upgrade we didn't have the <br> Break Lines appear.
Is there an option which can resolve this issue? I have seen an option to change notifications from HTML to Plain Text but I am unsure if this will resolve our issue.
Thanks,
Mike
Service Desk has recently changed notification output for changes after upgrading to 8207 SDP.
For Example when sending a notification it appears as follows in a browser:
*Please note I have replaced some of the unnecessary above with random data.new change with change id 4000 has been created by UserX. Short info on the change is : <br><br>Title : Upgrade SDP<br>Category : <br>Sub-Category : <br> Item : <br>Description : testing.<br><br>Click for details : <a href='http://X.X.X.X:80/ChangeDetails.cc?CHANGEID=4000'>http://X.X.X.X:80/ChangeDetails.cc?CHANGEID=4000</a> *
When Notifications are sent in the browser before upgrade we didn't have the <br> Break Lines appear.
Is there an option which can resolve this issue? I have seen an option to change notifications from HTML to Plain Text but I am unsure if this will resolve our issue.
Thanks,
Mike