Query required - missing work logs on closed requests
Dear Support, Can I have a query to list all closed requests for a named technician group where no work log has been added to the request? Where we have multiple technician groups we cannot make worklogs mandatory, but for one group they need to be - I would like to be able to list all requests where people have forgotten to add them and then get people to go back and add them in. Fields to display in the report: Request ID, Title, Date Completed, Assigned Technician Query for MSSQL using build 8205
How to change the language
Hi there, Is there a way to change the language? After updating to 6100 the language changed from English to Dutch. I really like to change it back to English. Thanks in advance! Martijn
ADManager Plus 6.1 has been rolled out!
Hi Friends, We are glad to let you know that ADManager Plus 6.1 has now been released. The highlights of the build include: New Features: File Permissions Management: Manage the permissions on multiple File Servers and workstations across your organization in just one operation. This feature facilitates bulk modification and removal of NTFS or Share permissions on Shared Folders and their sub folders. Now you can also manage Active Directory 2012 (in Windows Server 2012) using ADManager Plus. This
How to get server shared folders from a specific OU??
We need get the list of servers shared folder from a specific OU. Product name: ZOHO Corp ManageEngine ADManager Plus Product version: 6.1.0 Build no: 6100
Cannot get the LCS/OCS attributes tab when create users by using a template
Hi, I have configured the LCS/OCS attributes on my user creation template, but when I create a user by using this template, the LCS/OCS tab is not visible. However , the users LCS/OCS attributes are created. My OCS is 32 bits and my AD Manager plus is x64 . Can you help me Regards
Import and Export to and with Excel 2013
Hello i Need to Export all user in an AD Domain (1000Users) to a csv, then i Need sort and make some changes, after this i would Import the csv File to the ADManager to make some changes to Group, profiles etc. Can you tell me a way that works ? I have tried many ways, but one times, i see only "null" as users, an othertime i have errrors like "At line 966in the file 9values are found against 1values in the Header". Thx for Help
there is no data available of "reserved IP" via Network-->IPAM
Hi, We are trying to use the Opmanager--->IPAM to manage our static IP addresses of our DHCP scopes (instead of using XCEL file), but I am unable to see any information of “Reserved-Static IP”, please see the following: Would someone please help me to fix this issue: there is no data available of "reserved IP" via Network-->IPAM. Any information and help would be much appreciated. Many thanks in advance. Regards John Installation & JVM information OS Name & Version : Microsoft Windows
Import users from OU
I'm trying to import users from a specific OU in our AD. I have not been able to discern the correct syntax to enter the name of the OU into the field. When I leave the Users/Groups/OU fileds blank and allow PMP to enumerate my AD structure, only the top level OUs are displayed, and I can't expand them. For example, I want to import domain\users\admin users but after enumeration, only this is displayed: domain\users and I can't select the 'admin users' OU that I really want.
free query builder
Hi Can you recommend a free program to PostgreSQL with visual query builder? Regards
Can i install Oputils 6 to ubuntu server 13.04?
Hi all When i try to install oputils to ubuntu server 13.04, i have this message: root@ubuntu:~# ./ManageEngine_OpUtils.bin - console InstallShield Wizard Initialisation de InstallShield Wizard en cours... Recherche de Java Virtual Machine en cours... . Pr‚paration de Java Virtual Machine en cours... ...................sh: 1: /tmp/isjG39To0/bin/java: not found root@ubuntu:~# java -version java version "1.7.0_21" OpenJDK Runtime Environment (IcedTea 2.3.9) (7u21-2.3.9-1ubuntu1) OpenJDK 64-Bit
StandaloneApplnProcess FAILED
help, to start the AppManager shows FAILED Starting Applications Manager "Primary" Server Modules, please wait ... Process : StandaloneApplnProcess [ FAILED ] Process : AMScriptProcess [ Started ] Process : AMServerFramework [ Started ] Process : AMExtProdIntegrationProcess [ Started ] Process : AuthMgr [ Started ] Process : AMDataCleanupProcess [ Started ] Process : NmsPolicyMgr [ Started ] Process
query report and graphs/subtotals
How can I get grouping and subtotals on a query report?
Upgrading from 8.0.0.27 to 8.1 error: Data is Improper
Error reads: Migration is not started as Data is Improper. Some of the Products [MS Vista Business SP1] are configured without Product Type, please contact.....bhah blah blah. I've tried changing the Product Type to something else but the error persists. I cannot even delete it because it tells me Workstations reference it even though I can find no such reference.
ManageEngine Desktop Central : May 2013 - Patch Tuesday support status update
Hi Folks Just a quick update on the May patch Tuesday update. Updates Supported by Desktop Central for - May 2013 : Security Updates : Bulletin ID Bulletin Title Update ID Supported Status MS13-037 Cumulative Security Update for Internet Explorer (2829530) KB2829530 Supported MS13-038 Security Update for Internet Explorer (2847204) KB2847204 Supported MS13-039 Vulnerability in HTTP.sys Could Allow Denial of Service (2829254) KB2829254 Supported MS13-040 Vulnerabilities in .NET Framework Could Allow
Revert to standard edition
Hi. Is it possible to revert servicedesk pro to servicedesk standard and how can this be done? Thanks.
unaccounted traffic
After restarting the netflow analyzer laptop, we restart the netflow server, but in the dashboard now - under applications - all traffic is shown as UNACCOUNTED and we do not see the breakdown. please help
What is the Calculation formula of the traffic in/out in netflow analyzer?
Hi, Our client raised a question about netflow IN/OUT traffic report that we need an answer from the vendor. The scenario: We are monitoring our client network traffic, our NMC detected high traffic utilization on an VLAN of our client network device. The utilization last about 2 hours and normalized. This kind of incident will happen once or twice a week. However, when we generate monthly traffic report from netflow analyzer which we have configured the VLAN, the total traffic in/out does not tally
Disable Mobile client
Hi Support, Is there a built-in method of disabling the Mobile client of ServiceDesk? I searched and found a similar post from quite a while ago, and it was mentioned that this feature would be looked at in a later release. Has that happened yet?
Auto login RDP problem
I am testing PMP 6.9 on Linux, I added a Windows server with agent installed to the resource. When I try to RDP through PMP with the latest Firefox/Chrome, it showed "Please wait while connecting..." in new browser tab and closed the tab automatically. I did opened "Troubleshoot AutoLogon issues" link to accept the self-signed cert already, still the same. Also the same even I switched off the Windows firewall of the managed computer. I did it successfully with PMP 6.8, but not OK with 6.9. Any idea?
Change Admin to requester
I have a license for 5 technician licenses. One of these is used up by the built-in admin account, which in my opinion it shouldn't. My account is also an admin account on SDP. Are there any issues if I change the built-in admin account to a requester, so I free up the technician license?
Creating a requester with domain authentication through servlet API
Hello! I try to create requester through servlet API. I need to use domain authentication for requester. http://hd.ds.local:8080/servlets/RequesterServlet?operation=AddRequester&name=TestUser&loginName=test&pwd=&userDomainName=DS&requestViewPermission=OWN+REQUEST&username=ivutin&password=southpark6&DOMAIN_NAME=DS&logonDomainName=AD_AUTH Requester “TestUser” is created. His login is “test”. But domain is empty (string “userDomainName=DS” is ignored). Can I create requester with domain authentication?
Port 49154
I am seeing communication between my secondary and primary PMP servers being blocked every night by the firewall. It is a one way communication from the primary server to the secondary server on port 49154. Is this port actually used for anything...Like say, database synchronization?
RDP AutoLogin via current user account
We assign RDP access per server to our users based on their username - is there any way to have auto-login use their current username and password (or just username) to login to resources?
Can I import resource groups from CSV?
We currently have a big spreadsheet with a ton of various IDs and passwords on it. We want these to be added into PMP and sorted into groups. When I do the Import, I don't see the option to specify a Resource Group for each resource. Am I missing something? I was assuming one of the columns would be for the Group but I don't see it when I export the current passwords and I don't see it as an option when I import passwords. Is there any way to specify the group during the import or do I have to
About Request SLA
Hi, If we have a SLA for a request, that should work only in Operational Hours. Would the time be on hold while we're not on Operational Hours?
Using existing MSSQL database
How can I install OPManager using existing MSSQL database ? I want install a new OPManager in a new server but I want use the existing MSSQL database from the old OPManager. Thx, Rio
The file that you have specified is not compatible with this product
I'm upgrading OpManager to the 9410 build, it went fine. Upgrading NFA Plug in from 9000 to 9700 using "ManageEngine_OPManager_NetFlow_PlugIn_9_0_0_SP-2_0.ppm" generates a "The file that you have specified is not compatible with this product" error. I'm running the UpdateManager.bat" from the \netflow\bin\ folder as administrator. Any ideas???
Can you change at what time of day assets are scan for system changes?
Workstations seem to be scanning around 9 - 11 PM, can this time be change and how?
Tuning Java Memory Heap
Hello Can you tell us how to change the java memory heap? What is your recommendations about memory assignment. I have a server with 4GB available and 64 bits. Regards Orlando
Feature Request - Tying elapsed problem time to a monthly application downtime breakout report.
Sorry for all of the posts. We started using the Problem Reporting module, and our management sees a lot of potential for this. One thing that they are asking for is that when a problem ticket is generated and an application is selected, that there can be a monthly report that gets generated that shows the applications with accumulated downtime for the month. This factors into our performance deliverables for the year. Maybe this can be accomplished by a custom field that you can check off
Feature Condition in MSI maintenance mode
Hi, I have a scenario wherein i have say 5 features in MSI (say A,B,C,D,E). First user installs say only two features (A,B) and finishes the installation, now after few days he want to install one more feature which was not installed before (say C) and remove one of the feature which was installed before (say B), so he will double click the MSI, out of modify, change, and remove he selects modify radio button, clicks next and on feature selection box he selects extra feature (C) he want to install
Service Desk Plus Notifications on Browser Come up with html tags
Hi , Service Desk has recently changed notification output for changes after upgrading to 8207 SDP. For Example when sending a notification it appears as follows in a browser: new change with change id 4000 has been created by UserX. Short info on the change is : <br><br>Title : Upgrade SDP<br>Category : <br>Sub-Category : <br> Item : <br>Description : testing.<br><br>Click for details : <a href='http://X.X.X.X:80/ChangeDetails.cc?CHANGEID=4000'>http://X.X.X.X:80/ChangeDetails.cc?CHANGEID=4000</a>
stop timer report
hello i need a report that displays request ID requester urgency impact request status created time reason for stopping timer
Resigned technician showing up in technician list
Hello, I had added a technician a few months back, deleted that technician and later had to re-add that same user to become a technician. The technician shows up twice on the "Assign" list and is not getting all of the assigned tickets as it maybe going to the resigned userid. I have run select au.first_name"Technician",hc.technicianid"Technician ID",sd.status"Status" from helpdeskcrew hc left join aaauser au on au.user_id=hc.technicianid left join sduser sd on sd.userid=au.user_id; and it
ServiceDesk Plus 8208 Released
Dear Users, Hotfix 8208 over SDP 8200 has been released and can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/service-packs.html New Features in 8208 SDF-48361 : Info related to Project Member Addition/Updation/Deletion now gets listed in the project’s history. SDF-49532 : Logged-in project members and Project owner cannot reassign themselves to lower ranked project roles. SDF-49646 : Project members cannot delete themselves from the project SDF-49029 : Attachment
Helpdesk Configuration Issues
Good Day Friends, we are using Service Desk Plus 8.1.0 Build 8127 and seeing a major issue that is affecting our regular day to day operations. This is currently the process: 1. User logs a ticket 2. notification goes to the group of technicians assigned to deal with that category 3. a Technician assigns the ticket to himself and this does not offsets the "Pickup Time" 4. the user is sent an email from helpdesk stating who is the technician assigned and when to expect their to be resolved by (based
Regular expression in log monitor is unpredictable
I try to use regular expression in log monitor, keep appending text that hit that patten in the log file and update status, however 1. The first alert can be triggered after several "keep appending text that hit that patten in the log file and update status" 2. After first alert, we clear it, then we cannot trigger it again (even "keep appending text that hit that patten in the log file and update status") For example, Regex: ^LOGRECORD Log entry: LOGRECORD: this is a test <Error>, for the log monitoring
Device already exists and removeDBEntriesNem didn't work
Hi, when I try to add a device which was deleted before, I receive the error message that the device already exists. But it didn’t’ exist in the GUI (OpManager build 10100). So I search a little bit and found the following entries: http://support.opmanager.com/sd/AddSolution.sd?solID=1808 http://forums.manageengine.com/topic/device-already-present-in-the-system-30-7-2010-1 Our DB is an PQSQL. Processing the command RemoveDBEntriesNew.bat with the IP-Address of the device to delete, I receive
Can ServiceDesk be restored using the latest log backup of MSSQL?
Hello, Is it possible to restore SD using database and log backups of its MSSQL server. I would like to have procedures in place whereby if SD goes down, I can recover using the last log backup. Thanks.
Is there a way to get an overview of a performance monitor on multiple node with threshol status/color?
Hi We recently added a performance monitor on our ProLiant G5/G6/G7/G8 servers to monitor the intake air temperature. The monitor works fine but I wish we could have some sort of widget that give the status of the monitor for each server ( we have more than 60 servers). For now i'm using the ''Top N monitored values of a performance monitor'' widget but there is no way of knowing if the temperature for each server is in his threshold. thanks
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