Ticket forwarding / passing between SD+ and other service desk systems
Hello guys,
I have a requirement to pass tickets on to at least two of my out source partners and system to system integration would be great.
I need to know if I can pass SD+ tickets to other service desk systems? If so, how? Can the ticket status updates come back via the same route? Are Web Services an option or can I use email and route this way?
Kind regards
Oliver
I have a requirement to pass tickets on to at least two of my out source partners and system to system integration would be great.
I need to know if I can pass SD+ tickets to other service desk systems? If so, how? Can the ticket status updates come back via the same route? Are Web Services an option or can I use email and route this way?
Kind regards
Oliver