Additional Option in Approver View
Hello,
We are using the licensed version of 8.2.
There are two options are displayed in the approver view who have the approval rights.
1.Approve
2.Reject
Is there any possibility to add one more option like OTHER or On hold in that approver view ?
Example:In my scenario, Approver person (Manager) want to check with the requester and he need more information to approve or reject his work ?
If the manager straight away reject his request the technician will close the request with those comments and then the user has to read his reject comments and open the new ticket with the necessary information.This will lead to some delay in his work to be carried out.
So please check and let me know if there is any option available already to carry over the above scenario.
Regards,
Rajeshkumar Srinivasan.
We are using the licensed version of 8.2.
There are two options are displayed in the approver view who have the approval rights.
1.Approve
2.Reject
Is there any possibility to add one more option like OTHER or On hold in that approver view ?
Example:In my scenario, Approver person (Manager) want to check with the requester and he need more information to approve or reject his work ?
If the manager straight away reject his request the technician will close the request with those comments and then the user has to read his reject comments and open the new ticket with the necessary information.This will lead to some delay in his work to be carried out.
So please check and let me know if there is any option available already to carry over the above scenario.
Regards,
Rajeshkumar Srinivasan.