i am trying to move servicedesk plus standard edition version 8.2.0 built8209 to another server.

i have taken backup using backupdata.bat file in bin and copied the backup folder to the new server and did run restoredata.bat file and selected the backup folder and the datafile.

it completed with out any issues. now i am trying to start the service desk server. it is still going on after 1 hour. i tried to open with servicedesk web client. a command prompt window just popup and closes in fraction of second. i cant even see the window fully.

before starting the server, i have stopped the old server manage engine service so it won't give any issue.

i am using the same port as the other server 8080 but it shouldn't give any issue because the service in old server is not started.

please help me with this.

thank you,

krishna