Feature Request - Received Reply Red Flag.
We would like to request the ability to de-flag a request when a user replies to an email. Most Technicians use the incoming red flag to evaluate when a request is ready for further action.
For instance.
Initial User request (green incoming flag)
Tech response and forward for additional input from various sources (green outgoing flag)
User response "thanks" (red incoming flag)
Now request is flagged red
We would like the ability to un-flag the red and make it standard green again