Cannot set group or department via API
Using the below URL I am able to create a ticket that has everything filled in properly except the group (The "localhost" and "apikey" are correctly inputted in the actual string) https://localhost/sdpapi/request/?OPERATION_NAME=ADD_REQUEST&TECHNICIAN_KEY=apikey&INPUT_DATA=<Operation><Details><requester>HowardStern</requester><subject>MoreInfo</subject><description>Icanhas</description><category>*Production Applications - Incident</category><subcategory>TUI</subcategory><item>Other</item><priority>P3
Allow Techs to add new product
I am wanting my technicians to be able to add new products into the program so that they can add assets (things we already have). When I give them Full Rights to Inventory, Purchase Orders, and Contracts, they still do not have the link for "New Product". It only appears when logged in as administrator. Any idea on how to make that visible to my technician role?
Cannot login demoted admin account
I have on accident demoted the admin account as well as removing my domain. So I can login as admin but the account has no privelages. I cannot login to my domain accounts which are all admins because I removed the proper domain from the list thinking it was a duplicate. I am using MSSQL for the database. Thanks for anyhelp I am lost.
Make a fresh opmanager installation on a new server, using existing database on existing SQL server
What steps should I follow to move my OpManager installation to a new fresh server. I am using MS SQL on another server as the database, and this should be kept active on the new installation. My plan is to install the exact same build (9410) on the new server, but what should I choose when the installation process asks the backend database I want to use. Here I want to choose my existing database on the SQL server, but fear it will overwrite or make trouble. Is there a test-by-step guide to moving
Cisco ASA 8.4(3) and 9.8.5
I've configured my ASA to send netflow data, but my new install of Netflow Analyzer is not showing any devices. Posts indicate that I need to install a patch since the ASA sends Netflow v9 data, but everything seems to be for Analyzer 9.7. Please help!
Cannot send notifications
Since this morning not all the notifications are send. Users get a notifications when a ticket is created but not when they are resolved or closed. The notification rules are activated. How can i solve this?
Close attached incidents with problem
Hi, We have multiple Incidents attached to a problem. We need to close those automatically along with the problem once it's resolved. How to do this? It seems that the Problem just closes and doesn't do anything with the Incident\requests attached to it. SDP version: 8.2. build 8207 (latest) Regards lakend
On-hold notification
Hi, Is there any function to send notification to technical when they change status to on-hold in a certain of time?
What parameter that I should add to change template while phasing parameter via URL
I want to add a new request by phasing URL with parameter and change template from default to another template How can I change template from "Default" to another template? Which parameter ?? HTTP://172.17.1.21:8090/servlets/RequestServlet?&operation=AddRequest&username=xxx&password=xxx&group=Middleware&site=yyyy)&category=MW&subcategory=VSS&SLA=Low%20SLA&description=TEST&request%20type=Service%20Request&impact=Not%20Impact&level=Request%20for%20information&priority=Service%20%2F%20Request&mode=E-Mail&resolution=VSS%20task%20completed&urgency=Urgent&requester=xxx&project%20name=xxx&system%20name=xxxx&technician=xxx&start%20date=05%20Jul%202013,%2000:00:00&end%20date=10%20Jul%202013,%2023:59:00&counter%20Measure=Add%20Check%20in%20Check%20out&subject=[AUTO_SR]xx%20Request%20Pivilege%20-%20xxxx%20From%2005%20Jul%202013%20to%2010%20Jul%202013&occured%20date=10%20Jul%202013,%2023:59:00&reqTemplate=4501&isOverwrite=true
hyperlinks in the description
Hi, I'm trying to update a old Service Catalog item to point users to Solutions instead of getting us to do some of the tasks in the request. eg. point users to a solution for managing outlook delegates, instead of our team accepting requests to change delegates. When I try put a hyperlink in the Description, they don't work when you then try use the form. Is there another way to have hyperlinks in a Service Catalog item? Thanks e
Exception in thread "main" java.lang.NoClassDefFoundError: com/adventnet/mfw/Bac kupDB
I'm trying to run the backup, but I'm not getting this error message appears: Exception in thread "main" java.lang.NoClassDefFoundError: com / AdventNet / mfw / BackupDB Tiago Toledo - Bigode Blog: http://www.pastelariadigital.com.br
AppManager won't start
After a reboot over the weekend to install windows patches, Applications Manager will not start. I can't see anything in the log files, and subsequent attempt to start the screen has stuck at "Initializing Server". Event log contains multiple entries from "Interactive Service detection stating "As device or application has requested attention. Device or application: C:\Program Files (x86)\ManageEngine\AppManager11\working\wrapper.exe. Message title C:\Program Files (x86)\ManageEngine\AppManager11\working\wrapper.exe."
Execute Program - Action not working
Hi, We have configured an Action of type 'Execute Program' in Manage Engine Application Manager, so that a batch file will be executed when the corresponding action is triggred. The problem is, the batch file is executed when the action is triggered but the process didn't get completed. Can anyone please help us here
Applications Manager 10 Downtime Summary Report - Can we get this report on a monthly view?
Greetings, In Applications Manager 10 under Admin --> Enable Reports there is a Downtime Summary Report. Options for this report are to simply Enable or Disable, and then schedule the time and e-mail address to send to. We like the output from this report. Is it possible to generate a similar report with the same look, but show the data for the previous month? Thanks, Don K
Reports for requests that were assigned to technician (re-assignment)
Hi, I'm looking for reports that will show how many requests were (in history) assigned to technician (not completed by). sample 1: (summary for requests completed last month): technician_name, assigned_request_count, completed_request_count sample 2: (requests that were assigned to technician, but are no longer, for requests completed last month): old_technician_name, assigned_request_id, assigned_request_title, new_technician_name, request_status_on_assignment to old_technician, request_status_on_assignment
Service Catalog is lacking many features available under Incidents
I am very disappointed to find that many of the features available under Incidents are not available for the Service Catalog. For example, Business Rules. Also, SLA configuration is much more robust and easy to do for Incidents. For Incidents you can define an SLA once and assign it to all accounts in one step. For the Service Catalog, it is VERY tedious to configure and apply SLAs to services account by account, service by service. Default settings are not available under the Service Catalog. Are
Technicians Report
Hello, Can you send me the SQL query please to extract this information as we are auditing access rights of all Technicians. Technician Name Site Department Roles Support Groups If Purchase approver or not We're using version 8.1.0 Build 8109 and MSSQL. Thanks!
Utterly useless
Nothing just works, too difficult to configure. No documentation. I think we are about to give up and go down the path of more expensive toolsets.
Monitiring EMC iOmega storage
I have some storage - EMC iOmega StorCenter ix2-200 it setup settings: SNMP user, password, SNMP_broker also i have it MIB. How i can monitoring this device in OpManager??
Email notificacion to technician
Hi, Is there a way to notificate automatically to the technician when I create a new request? (The technician is assigned automtically in the template)
Restore template Default
Hi, I would like to know how to restore the default template for the initial settings, because it was customized.
Employee Search - Results Aliases
Just started using ADSelfService+ as a trial to allow users to manage their details and search other users (not using the password stuff yet). Looks great so far but have one issue that's fairly important to us. Historically we have stored a user's CostCentre in the HomePhone field in AD (don't ask). For the SelfService feature I can rename that field in the layout manager, however, when we report on this data on the Employee Search screen only the original field name shows. We are also about
Opmanager - Java consume 99% CPU - Windows Server 2008 R2 Service Pack 1
Hi, I have installed opmanager version 10 Build Number : 10100, and addon netflow plugin. My server Windows Server 2008 R2 Service Pack 1 - 64 bits 8 GB RAM Processor Intel Xeon CPU E5-2630 @2.30GHz - 2.93 GHz (2 processors) see print's files Process java.exe consume 99% CPU ! Can you please let me know how you fixed it? Thank's
How can my clients create a new solutions?
Hi: I have intalled the free versión of servidesk manage engine. My tecnical can create solutions but my client no, How i can configure for my clients can create a new solutions??
Reinstall problem - NetFlow Plugin
Hi, we need to reinstall the netflow plugin, and it generated the following error: HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.NullPointerException com.adventnet.npm.NFAAuthFilter.doFilter(NFAAuthFilter.java:241) com.adventnet.netflow.utils.EncodingFilter.doFilter(EncodingFilter.java:67) com.adventnet.iam.security.SecurityFilter.doFilter(SecurityFilter.java:462) com.adventnet.authentication.filter.AssociateCredential.doFilter(AssociateCredential.java:43)
Report
Good morning, can you help me please create a report I need create report with nex information: 1)Workstation name 2)IP 3)Username 4)Position 5)Department 6)USB 7)DVD 8)Other devices Token/Card reader etc how can i do this. Thanks
How to add Group filter to Query Report
I found a useful query report in the Frequently Asked Reports section - specifically "Count of Requests Created Based On Hour Range". I'd like to narrow the results to ONLY show the requests in the Service Desk group. Can someone advise? Here is the query that is provided: select DATENAME(mm,dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (wo.CREATEDTIME/1000),'1970-01-01 00:00:00')) 'Month',sum(CASE WHEN DATEPART(hh,dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (wo.CREATEDTIME/1000),'1970-01-01
please help me
I am try to translate HelpDesk to my language , but after restart pc , dont effect my translate to system and come back to old translate. how to fix this problem?
Adding Resources in Service Catalogue v Tasks
Hi. Currently we have the ability to add resources providing check boxes and question options in the form design for Service Requests. The resources are useful from a read only perspective however have no intuitive connection to workflow or task assignments. Where tasks are added under the "Workflow" tab they automatically execute if there is a Support Group/Technician pre-assigned to them. The technician (achieved from the "role" based security) view on the form shows the resource options and tasks
restore the service desk
hi would like to restore the service desk to return the settings to default template without losing any more, there is this possibility?
Netflow Analyzer and mpls
We would like to be able to see the vrf information in our flows on mpls interfaces. I used the Cisco guide for ingress vrf support, but do not see any flows. Is it a configuration issue or is it not a feature? flow record VRF-RECORD match routing vrf input match ipv4 source address match ipv4 destination address collect interface input collect interface output collect counter bytes long collect counter packets long flow monitor MPLS exporter DS_EXPORTER record VRF-RECORD interface GigabitEthernet0/0/0
Build 8207 slow
Ever since upgrading to build 8207 from 8202 we have noticed that SDP is very slow to load pages from time to time. The page itself does not matter and all technicians have reported it. We have the same issue with IE9, IE10 and Chrome. I have not had any users report it, but I have not asked them either. As an example, I could close a ticket and click on the Requests tab to bring my list back up and it might open instantly or take 20-30 seconds. The view does not matter...it could need to load
ResetUnblock error
Hi, I have installed ADSelfservice and tried to edit the ResetUnblock buttons. After I had the below screen showed up. Unfortuntely I didn't back up the file. Can you advise what I need to do to correct this? Thanks, Kev
Survey Resed email
Is there anyway to resend survey email if user missed that email or delete it unintentionally?
Cannot delete conversations
Hello to you all, We have a lot of errors on conversations that need to be corrected and to do this we need to delete some lines. Can you please tell us how to achive this? In most cases I only have forward button available. Thank you, Contametudo
Subnet discovery - Sonicwall - Brain wave needed
Hi, I am doing some testing on this product for a client of mine. The main feature the client needs is the Rogue devices detection. I appreciate if anyone could assist me with the following questions: 1, The subnet of Rouge device detection could not be set as a manually subnet and it should be detected via a router. Is that correct or there is a other way round it. (I tried to add a subnet manually and it finds new devices but does not show the devices and even the subnets in the Rogue section)
Upgrade error
Attempting to upgrade from 8.1.0 build 8127 to 8200. Receive message in the screen shot below. Reboot of server causes service to continually attempt to restart, and never successfuly starts. Restored to previous backup in production. Cloned server to test install. Same results. Working on roll back instructions. Any assistance is appreciated.
ADManager and Users and computers
Is there anyway to see what user last logged on to a computer? Under all computer reports I have found, nothing indicates what user is using that PC. Also, under users reports, there is nothing to indicate that computer they are using. Thanks!
ADManager Plus build 6110 released.
Hi Friends, ADManager Plus 6110 has now been released. The highlights of the build include: Enhancements: The value selected by the technicians for 'Show Rows' option, in all the features that it is available, will now be saved. Delete groups option is now available in 'Groups without Members' report also. Fixes: 'OS Based Report' will now have the operating system of the customer environment also in the OS list. Deleted computers showing up in computer selection pop-up windows issue is fixed. Distribution
Cant change db (pg to mysql)
Hello, We are having some problems to change the default db (pg) to myqsl. we fallow the process in the ManageEngine documentation: 1. Stop server 2. Backup data 3 changeDB script 4. Restore data. In the 4th step we get this error: Unable to restore database : java.io.IOException: ./mysql//bin/mysqladmin: not found We try: 1. create in bin directory a folder named "mysql" 2. create a link named "bin" to /usr/bin where mysqladmin is. 3 run the restore data script again but the same problem. grateful
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