backup technician
how can we adjust dueby date of the requests Automatically for backup technician?
Contingent Fields
How can I setup a form template to have fields that are contingent upon the value of another field? or field that appears when a particular value is selected from another field?
Opmanager reporting
Greetings. After one of our customers have added some devices (network and server), at the reports tab, he tries to do a report, but, some of the devices that are detected with hostname, in the report shows the hostname instead of the IP. OpManager has the option for add the IP in the report with the hostname? Regards.
I need to find How many SR's were closed and turned into CRs?
Our project has service desk plus with all data and MSSQL as backend, I'm not getting how do i find, how many SR's were closed and turned into CR's? I'm not able to find because I'm not able to find any relationship between these twos? Please if anyone has already worked on such a problem please let me know?
Service Desk Plus 8 Public access
Good Morning I have tried searching forums and could not find any news on how to make the service desk plus 8 open on the network, we have clients not on our network and need the service desk able to be open to them.
Where is located the default template
Hi I wonder where is located the default template, or if I have to restore this template.
Integrating service desk with core banking application
I want to integrate the service desk (complaints) module of manage engine to the bank's core application such that some customer details on the core banking application can be pulled and displayed on mange engine.Please advise asap.How do i get the APIs?
Content variables of sms template
Hi, Is it possible to add or to find the variable "technician mobile phone" to sms template?
incident catalog vs. issue catalog
I know this may be a little OCD. but is there a reason why it is labeled Issue Catalog on the user side vs. Incident Catalog on the administrative side and is it possible to change one or the other so it is the same?
User not able to see service catalog
We have had service desk deployed for about 2 years now and everyone can see the service desk fine. Except,.. for a new user we just created to test things. Is there a time delay or something i need to set to make this happen? The user is a member of the site.
Notification for groups
I have the group notification of "Send notification to group support rep(s) when a new request is added to this group" enabled but it's not working. the group reps are not notified via email. can someone please help me
Switch - cpu usage
OpManager identifies the correct model of the switch, but can not monitor the CPU. Why? Tiago Toledo - Bigode Blog: http://www.pastelariadigital.com.br
Permission Denied. Kindly contact your Administrator
Why is my user getting this message? I see his name in the un-enrolled users list.
Is there any report/query to show SLAs for each Service by Account?
It is very tedious and error prone to have to walk through each service and then each account in the configuration screen for each Service.
Slowness while logging via domain account
I am having a problem accessing servicedesk via domain account. it takes long time to log in. however when I logged in using local account, it goes fast. nothing was changed in active directory and everything was perfect but last week we started encountering this problem. we are running SD+ with build 8109 in virtual server with Win2008 R2 Ent. I am restarting the server twice a day and end users are complaining attached is the support file for your kind review Please help it is urgent Thanks
Service Desk Plus App
I want to test the App but how is this setup? I need detailed information about how it access my service desk plus environment and how is the data protected through communication. What ports need to be open? Does anyone know where to find this information?
Print server monitor?
I would like to monitor a Windows 2008 R2 print server. How can I add monitors for things like global print queue, up/down status of individual printers, number of jobs/minute, or anything else print related? Thanks
"ISREAD changed from true to false"
I was wondering which actions on a request that toggles the ISREAD status? Is it for example when a support rep changes something in the ticket while it is assigned to another support rep? If so, what needs to change? Request status or something else?
Field value repetition in IE 10
Technician experienses field value repetition in pull down menues with Internet Explorer 10. E.g. Values in Subcategory are repeated twice: ValueValue. SDP version: 8.2.0 Build 8207 MS SQL: 2008 R2 Express Regards lakend
Error Occured MAPI is required for this report.Please install MAPI
Hi There, I'm getting the following error: "Error Occured MAPI is required for this report.Please install MAPI" Exchange reporter is installed on 64bit win7 with outllook 2013 64bit. MAPI is installed and outlook is default program for MAPI calls. Is ExchangeReporter calling 32bit MAPI? Kind regards, Aidan.
Glance Not Reflecting Physical Memory
Yesterday, I have upgraded 4GB to 6GB RAM.inhpux server Can you help me find out why this is not reflected in Glance when machinfo and swapinfo looks fine? Thanks.Yesterday,
Edirectory site attribute
Were using novell edirectory for Ldap authentication of servicedesk plus, what's the exact attribute being used by servicedesk for site parameter. I read on other topic that its physicalDeliveryOfficeName and this attribute is availble on our edirectory but still site parameter is not filled when trying to import users.
Getting delayed webalerts in Opmanager
Hi, I am getting delayed webalerts in Opmanager. we are monitoring some processess running in linux servers.when some processess goes down getting alerts after 5 to 10 mins. If I stop and start the opmanager service then it works fine. what could be the reason? Sam.
Access Denied when running .bat file w/vbs script in it
Hello, I'm trying to run a .bat file that has a vbs script in it but I keep getting access denied. I can browse to that network folder (with the current user logged in to my test machine) and can run the .bat file just fine with no errors. Screenshot below. The .vbs script is a script to remove Office 2010. I'm running this from the Custom Script command in desktopcentral.
Adding Services Under Configuration
Hi, Under Configuration > Add Configuration > Computer Configuration > Services I was trying to add some new services that are not available by default. Beside "Service Name" there is the "Customize" option then there is the ability to browse for services. When I click "Browse" the Desktop Central reports that there are "No Computer Available". I have the Desktop Central agent installed on about 60 computers so I am not entirely sure why it is reporting this message. I should mention that we do not
Multiple Currencies for Purchase Orders
Currently it is only possible to choose one currency and stick to it. It would be of great deal of help to be able to work with different currencies for different contracts.
Problems to add assets in a contract
Hello to all, last weekend we have updated SDP to 8207 build. Since this update, we have experience problems to include new assets in the active contracts. Sometimes SDP doesn't allow to find assets and take more than 15 minutes to show "search panel" after click "add" in contract. Sometimes SDP stop suddenly and we need to restart service to work again with application. This is a part of log when server go down: [13:59:39:404]|[07-01-2013]|[SYSOUT]|[INFO]|[31]|: here inside Login.jsp---->| [13:59:39:404]|[07-01-2013]|[com.adventnet.servicedesk.authentication.NTLMV2Filter]|[INFO]|[31]|:
.Net Polling stops intermittently on few selected servers only.
Hello team, We have few virtual server on which .Net service is running. stats related to Physical & logical thred doesn.t appear in graph frm time to time. In order to resolve issue we always restart Appmanger service but this is not a permamnent workaround .can you give me direction about where should i look for the problem. License Information Product Applications Manager 11 Host Name APPMGR OS Type & Version Windows Server 2008 R2, 6.1 OS Version 64 Bit Database Type Microsoft
Disable All USB Storage Domain User
hi i wanted disable some computer USB in domain & i selected that but unfortunatly all the computer USB Storage Disabled. So i set the policy for Enable but i does not work correctly even that's show Configure Apply successful i see regedit & it's true . i dont know what do i do ? i had to uninstall Agent for work USB help me pls
URL link invalid.
I was checking my automated deployment status when I noticed that there was a warning indicating that not all patches were deployed due to it not being able to download some patches from the server. This has a link to read more detail on the error. When I click on the link it gets a page can not be displayed error because of the URL that the page is trying to go to. The URL that the link refers to is: http://www.http//www.manageengine.com.com/products/desktop-central/patch-management-not-all-missing-patches-could-be-deployed-due-to-patch-download-failure.html?dci
Deploying 600034-JavaForOSX2013-004
I am having problems delploying this patch to our Mac OS machines. The configurations get "Download failed" errors. I have tried to download the patches but i get a checksum error from Desktop central. I went to Oracle and tried to manually download the patch and rename it and put it in depository folder but it still fails. All my other patches are working fine and there's plenty of space on the server. Our webfilter/firewall are also not affecting this machine. Is there anything else I can try to
Remote control stopped working
I am using latest DC. Updated Java for the millionth time. Now I cant remote control anything and get a ClassNotFoundException and it shows com.adventnet.my computer.viewer.viewer. Anyone have this or any help for me? Not sure what broke, but I am hurtin right now without remote. Also I cant load XML files now when I try Active X viewer.
Mozilla Firefox 22 showing as an OS update
Apologies if this has already been asked: It appears that Mozilla Firefox version 22 is known to Desktop Central patch database, but it's showing up as an OS patch instead of third party. This is happening consistently across our 150 managed clients, and it hasn't ever happened with prior versions of Firefox. Is this a known bug, or is Firefox now considered part of Windows 7/Windows XP by Zoho Corp? Thanks.
MDM
We have run into a problem adding users and devices into the MDM. No matter who we try to add we always get User Name already exists. We connect to our domain, use search to find a user, allocate them to the approprate device and configs and then hit go. It always gives us the same answer "User Name already exists." Help appreciated. Ian
Huge Log FIles - usbconfig_user.log
I am completely new to Desktop Central and have run into an issue. 3 of my workstations have almost run out of space on their hard disks due to an extremely huge logfile (usbconfig_user.log, 118GB, 283GB and 107GB). The rest of the desktops have very small log files. What has caused these three to have such huge logs and how do I delete/fix them?
Add agent less Windows host ok but cannot collect event
when add agent less windows host it add successfully but no event collected and whwn hit scan now it is failed with access denied error it search in logs and find this error Windows based Host MESSENGER : Scheduled for DC for interval c314f7 10 Inside RunWMIOnce ... Inside RunWMIOnce ...0 Assigning RUNNOW thread 0 to host MESSENGER for WMI poll Event collection started for host MESSENGER at thread 903 Log collection started for Host : MESSENGER Query Fails, Error fetching win version 80070005
How to import multiple log files from remote host
Hi, i have to import Oracle .aud logs file from a remote host via SSH. I have multiple files because Oracle create a file for each process, all in the format aud_* (the * indicates the process ID). how can i import all logfiles? I have to set a correct name-changing pattern? and how can i schedule my import? thanks a lot Andrea
Editor view HTML source Button
Hi, Is it possible to enable the HTML button in the editor again. We really need this to be able to fine tune the layout and look of solutions and canned responses. Best regards, Valdi Hafdal URL : http://www.valinc.net [Outlook Add-in for Support Center Plus] http://www.valinc.net/scp [Outlook Add-in for Service Desk Plus] http://www.valinc.net/sdp
Stuck on Application Layer Started pls Help
Stuck on Application Layer Started pls Help Hello. I was unable to install the ServiceDesk Plus 8.2 appropriately. I have installed it on Win7 and WinXP. Run the application C: \ ManageEngine \ ServiceDesk \ bin> run.bat and all services up correctly on both OS run_bat.jpg The result of run.bat When I try to open the application in IE http://localhost:8080 not show any information. Run the application of C: \ ManageEngine \ ServiceDesk \ bin> changedbserver.bat and can connect successfully to the
Windows Domain Scan
Good Morning... We have SDP configured to scan the domain nightly. The scan picks up new machines and new software, but when a machine is taken off the network the scan doesn't pick this up. The machine and software remain in inventory, this makes it difficult to track software. How can we configure the scan to remove items that have been removed from the network?
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