Alert the following technician when new request is created does not work

Alert the following technician when new request is created does not work

Hi,

"Alert the following technician(s) by e-mail when a new request is created" doesn't work. When the request is assigned to one technician or group it works.

Is this some software bug or am I missing something? Anyone face this same problem? How to solve this?

                  New to ADSelfService Plus?