service desk plus move to another server
hi, i am trying to move servicedesk plus standard edition version 8.2.0 built8209 to another server. i have taken backup using backupdata.bat file in bin and copied the backup folder to the new server and did run restoredata.bat file and selected the backup folder and the datafile. it completed with out any issues. now i am trying to start the service desk server. it is still going on after 1 hour. i tried to open with servicedesk web client. a command prompt window just popup and closes in fraction
What is the additional feature SDF 51401 added to build 8209?
What exactly does this feature do? SDF-51401 : Any resources of an request can now be set in the request notifications template. Earlier, only the workstation name can be set in the templates. For this, now the variable $WorkstationName is replaced with the $ResourceName in the request notification templates.
User sends mail; email address not matched to his entry; can't see tickets
Hi, Using SD+ 8.2.0 Build 8204 We've set up SD+ to poll a mailbox for support requests. We also imported users from LDAP. What we notice is that when users sent a mail to the support mailbox and afterwards want to view their tickets via the web portal, they don't see their tickets.I then have to go in and edit the ticket and explicitly select the user in the user listing. The strange part is that the address he sent it from matches the email address in his user entry. Am I overlooking something?
How to use special characters in REPLY_REQUEST in INPUT_DATA description value?
Hi I need to send an email via the REST API using REPLY_REQUEST my description must be such that: like the xml format? In the application under conversations is OK, but sent email is empty. So how do you send emai by RESTAPI where the value of description is: Regards, Pawel
Enable "Pass-through" Authentication on Remote Desktop Services
Hi everyone, we are currently using ME ServiceDeskPlus 8.2.0 Build 8207 and have Enable "Pass-through" authentication active. This works fine for Desktop PCs and laptops. However, we have a large number of Remote Desktop Services users too. Can you tell me if Pass through should work on RDS and if so how to configure it to work. Regards, Steve Gray
Restore backup not able to unzip
Hi When i perform a restore in our test environment with a fullbackup made in SD+ 8205 the restore program is unable to unzip it. INFO: rebrandData :: {OPMANAGER={name=OpManager}, PRODUCT={name=ManageEngine Ser viceDesk Plus}, ADMANAGER={name=ADManager}} Extracting backup file.... Please wait extracting backup file java.util.zip.ZipException: zip file too large at java.util.zip.ZipFile.open(Native Method) at java.util.zip.ZipFile.<init>(Unknown Source) at java.util.zip.ZipFile.<init>(Unknown
Migrate Servicedesk to SQL 2008R2 and Front End server
Hello servicedesk, Please provide me with the correct upgrade path to do the following: Currently we have Servicedesk application and database (not sure if its MySQL or Postgress) installed on a Win 2003 machine. We want to migrate the data to a existing Windows 2008R2 server and SQL 2008R2 Server. We want to host the application on a existing Windows 2008R2 Server. I have tried migrating with the help of this topic but it does not work. https://forums.manageengine.com/topic/how-to-migrate-servicedesk-w-sql-2005-dabase-to-new-server
Feature Request - Received Reply Red Flag.
We would like to request the ability to de-flag a request when a user replies to an email. Most Technicians use the incoming red flag to evaluate when a request is ready for further action. For instance. Initial User request (green incoming flag) Tech response and forward for additional input from various sources (green outgoing flag) User response "thanks" (red incoming flag) Now request is flagged red We would like the ability to un-flag the red and make it standard green again
Block Approver Access to the requester
Hello, We are using 8.2 version. As an administrator i have created requester named (eg:rajeshkumar) and blocked the SERVICE REQUEST APPROVER access to him by unchecking this option available in Organization Details-Requester. Requester rajeshkumar opened request and the technician used SUBMIT FOR APPROVAL in that request and instead of sending to the manager emailid he sent to requester(rajeshkumar) emailid. Requester got the notification email and approved his own request. How the approver access
Project Management Feature Requests
After associating a project to a change... 1. creating a new task within the project module does not update the implementation tab "task list" within the change and vice versa. If you add new tasks within the implementation tab of the change ticket, it will not update your project task list. When a new task is created it needs to be reflected in BOTH the implementation tab of the change and project task list 2. from within the project task list, create icon shortcut with pop ups that provide the
Option to change the sequence of identity verfication in ADSelfService Plus
Hi, Would like to have a option to change the sequence of identity verification. Currently it is sms/email verification code verified follow by security answer. It will be good if the security answer can come first then follow by sms/email verification code. This is to prevent any users from keep entering other perople username for unlocking account. The user who username being entered will keep receiving sms verification code. Imagine this person keep receiving sms verfication the whole day without
Automatic log out
Hey there, I want to know, if there is a possibility to automatically log out of the ADSSP after you closed the browser? Furthermore, is it possible to delete the Domain-Securitysettings? (e.g. minimum Password length etc.) Best regards, Dominik Blum bhn Dienstleistungs GmbH
TO and CC addresses should be added to the request
When a request is raised via email, anyone included in TO and CC fields of the email should be added to the requests 'Email IDs to Notify' field. Also, the 'Email ID's to Notify' should also receive notification when the request has been resolved (if the option to notify requester when marked as resolved is enabled) Thanks, Ed
Can't login
I have been trying to configure the AD login integration with Technician login. I thought eveything was working last Friday but I come in today and cannot login ( and I use the adminstrator account). Normally I see an option to login locally but that option is gone. Can someone please help? I did reset the password according to another article that pointed to here: http://203.199.211.69/sd/AddSolution.sd?solID=303. And I did so successfully, however it still says my username and password are incorrect.
Service templates in Service Catalog
Hi, I have a question. Is possible to create a new service template with the same name of another one, which already exists but in a different category of the Service Catalog? Regards.
Inputing Contracts into Servicedesk
Is it possible to input contracts via csv if not is this in th e road map to be able to do this. Our model is contracts are renewed yearly and to re input every year is going to take a lot of time
Changing the Priority Matrix to account for Incidents and Requests
In our organisation, a request has a different priorty to an incident. WHile we'll probably have to duplicate the whole impact list to allow for incident/request, it would be better if the Prioity Matrix could have a third axis to allow the priorty to be determined by impact, urgency and incident/request brett Bridger St Vincent de Paul Society
variables available for use in the survey
hi Is it possible to use the variables $Title, $Description and $RequestID in the survey? Tim
Custom notifications
we are using the notification for notifying customers that a ticket is created, closed, etc... how do we exclude 1 customer from this? we want the service to created a ticket when they email support@, but we only want them to not get a notification.
Rackbuilder - blade chassis and servers
There should be an option to add a chassis and specify the number of servers contained within, then dragging the servers into those slots. For example, I have a Cisco UCS 5108 chassis that is 6U, and contains 8 half-width blade servers.
64 bit?
What are a few advantages of upgrading to the 64 bit version of service desk?
Ticket forwarding / passing between SD+ and other service desk systems
Hello guys, I have a requirement to pass tickets on to at least two of my out source partners and system to system integration would be great. I need to know if I can pass SD+ tickets to other service desk systems? If so, how? Can the ticket status updates come back via the same route? Are Web Services an option or can I use email and route this way? Kind regards Oliver
Problem with sync
Hi, Could you please look into attached screen shots and support file. There are issues with cisco and oracle. What could be reason of that ? What's more I've sent all this to suport but didn't get any replay. Reagrds, Lukasz
send email notification on new request for technician - External email address
Hi is it possible to setup a rule that: when technician A is assigned a request ME sends an email to an external email address. This would be an email address from another email host... say a Gmail account for instance... possible? and How would we do that?
Error while dumping data for table VHostStatsHourly
I'm having problem trying to run the backup. When looking at the log I found the message below, what do you think can be: Buidl number: 9410 Please wait ! Backup DB started ..... Error while dumping data for table VHostStatsHourly_2010_09_10_9 Error in executing query for table VHostStatsHourly_2010_09_10_9 jdbc.BackupException: Error writing queries to file. at jdbc.BackUpImpl.dumpDataToFile(BackUpImpl.java:475) at jdbc.BackUpImpl.backupDB(BackUpImpl.java:110) at jdbc.BackUpImpl.doBackup(BackUpImpl.java:895)
Additional Option in Approver View
Hello, We are using the licensed version of 8.2. There are two options are displayed in the approver view who have the approval rights. 1.Approve 2.Reject Is there any possibility to add one more option like OTHER or On hold in that approver view ? Example:In my scenario, Approver person (Manager) want to check with the requester and he need more information to approve or reject his work ? If the manager straight away reject his request the technician will close the request with those comments and
Searching using operators
Hi team, Is it not possible to search for keywords using operators like AND, OR? As an example, trying to search for a Visio install request using the keyboards "amy visio" (without quotes). I would like it to search and show requests that contain the words amy AND visio.
Can use another account instead of 'sa' ?
Dear Support Team, Can I change the MS SQL account from sa to another account while change the database. I've got the concern from my customer that the 'sa' account is not secure enough and break their IT security policy. I've try to changer to another account let's say 'servicedesk' but after I restart the server the servicedesk plus service is starting for a while and not response (as in the attachment) Regards,
Option to Reconcile workstations not present
Hi - After upgrading to 8.2 build 8201, the option to reconcile workstations is no longer available. I'm following the same steps as previously (search for the workstations, select the two that I want to reconcile, and go to "Actions"), but Reconcile does not appear in the list of options. Thanks, Jacob
Restore With no pmp_key
hi, My problem is that I've a backup but I don't have Pmp_key.key file. After restoring backup the system can not be started and as a result I recive this error "System halted"
Add search functions to the Project Module
With over 200 projects, it is difficult to quickly locate a project. There is no way to search or filter by name. Also, the search model on the "Home" page allows you to "Search in" all of the modules EXCEPT Projects.
Purchase Orders Problems Post Migration to Build 8207
After migrating to build 8207 from 8109, we've had POs that we're already approved but reverted to pending approval. And PO content disappearing (Items do not display) but PO Total Cost is still showing. Anyone else having issues with the Purchase Module in the later versions or this are isolated incidents?
Seach section in servicedesk
Hi, Was wondering is there any limits in the search criteria, for example: I have a call logged with subject ServiceDesk is great, however if I search for ServiceDesk great it finds nothing. Is it possible to do an advanced search using special characters? Thanks Keith
Backing out Service Packs, patches, upgrades, database structure changes
We intend to move to 8209 when it's re-released however what's the procedure for backing out and reverting to the previous build? Are there any database changes?
ServiceDesk Plus - report feature - list of vendors.
How can I generate a report that gives me a list of my vendor contacts with emails? Thank you!
Create an Incident or Service Request Field that won't allow duplicate entries?
The manager requested a field be created that allows the technician to "rank" the open tickets in terms of priority according to the customer's request (if 10 items, then rank them 1 thru 10). I can easily create a new Incident or Service request field allowing numeric values but is there a way to restrict duplicate entries for fields?
Login password encryption
When a user/administrator logs in with ServiceDesk Plus 7, is password encrypted or sent with plain text? What about using domain usernames? Thanks
Problems logging in new technician
We have just added a new technician but don't seem to be able to get her to logon. System says incorrect username or password. I have changed the password a couple of times to no effect. I have also deleted and re-instated but still no joy. She has been removed as a requester in case there was a conflict there. We are licenced for 20 technicians and have 24 listed but 5 are not currently active so shouldn't be a licencing problem. Any ideas? Richard
Help Vmware
Help ! Error occured while discovering the ESX. Kindly contact support@opmanager.com Version : 10.100
Query for Real Last Logon only returns from single server
When generating a report of Real Last Logon for my production domain only the first DC in the list of 23 returns results. The others just sit there.
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