If we have an application that resides in our data center misbehave and impact multiple accounts and their subscribers--------

 During ticket creation, we would like to be able to select which accounts that are impacted, and have the option to post an announcement with the ticket number and name of event to the Announcement Module or an Outage Page.  Currently, we can not select multiple accounts that are impacted by a shared services event.  ServiceDesk Plus MSP seems to make the assumption that every request or incident is associated to only one customer.  However, we have hosted applications that many Accounts use.  When a server goes down, multiple customers are impacted.  Looking for an easier way to handle these type of events and notify my customers.  Using the "additional emails to notify" and trying to figure out what email addresses to send to is not an option.

Thanks