Dashboard Tab for Non-Admin Users
Is it possible to create a custom user account (non-admin) and provide them with ability to view the Dashboard? I have specific users that I want to restrict from all other Admin functionality, but I want them to be able to use the Dashboard. Please let me know if this is possible or if there are any suggestions on a work around to this problem. Thank you, El
I would like to know if there is a SQL Report available
Which will show when a first response was sent and when the actual call was resolved I need to know the time between the two tasks
setting status of a task that is completed does not remove from task list
Running SDP Enterprise 8210 I have created a status to be used in our PM module called "Task Closed" I have set the type to "completed" When a tech is assigned a task in our PM module and has completed it, he is to set task status to "task closed". The problem we are having is when setting it the task status to task closed, it does not remove it from his task list. Only if he selects the status "closed" does it get removed from his task list. Is there a way use the "task closed" status similar
Work Log
is there a way to move the work log back to a tab vs hiding it under the task tab. Also you need to bring back the pop up window when entering a work log. I also fail to understand why you would auto populate the end time instead of the start time. in my mind the way this should work 1. tech opens work log ( separate window that stays open and system populates start time) currently the work log entries are not "saved" if tech moves focus to another screen 2. tech works on request 3 tech finishes
Who is "organization manager? Can't delete technician.
I feel really stupid asking this, but I can't create a new technician, nor can I delete any. If I try, I'm told that only "organization admin" can perform this operation". Who is this? Don't remember setting this up. Or is it an AD user?
Problems with ASA 5520 netflow results :(
http://www.networking-forum.com/viewforum.php?f=35 Dear brothers, I have the first diagram like this: [img]http://i2.upanh.com/2013/1007/02//57728522.capture1.png[/img] I configured netflow commands on the routers and built a netflow collector inside. The netflow results are normal in 3 months. Last week, I change the topo to something like this: [img]http://i8.upanh.com/2013/1007/02//57728519.capture.png[/img] Because the Switch Leased Line 3750 doesn't support netflow commands, I upgrade iOS of
SNMP Query returns string value, how can I convert to integer?
I have a Qnap network storage device. When I query its Free Disk Space via SNMP, it returns a STRING value. Which I can't graph or base a threshold on. Can you suggest a workaround?
Sending notification failed
Dear Supporter! We use SD+ v 8.0.2. Yesterday, we install SD+ on a new server with MSSQL DB. When install done, we backup active DB from old server and restore to New DB, copy folders (archive, fileAttachments) from old server to the new one. After that, we create new Cert for new server to mail server. SD+ on new server fetching mail is ok. But, we reply the old request (before any change above), it appear "Sending notification failed" Please help us! PS: i attach log file here
fail redirect https
I want to redirect from https to https I follow this steps: 1º changeWebServerPort.bat 443 https 2º Modify: C:\ManageEngine\ServiceDesk\server\default\deploy\jbossweb-tomcat50.sar <¡-- A HTTP/1.1 Connector on port 8080 --> <¡-- The compression parameters are taken from the default Tomcat server.xml--> <Connector port="80" address="${jboss.bind.address}" maxThreads="150" minSpareThreads="25" maxSpareThreads="75" enableLookups="false" redirectPort="443" acceptCount="100" connectionTimeout="20000" disableUploadTimeout="true"
Calendar Sync API
Hi, One curios question regarding development of the API. Is it possible to query the API for Task and other information so i can sync to a calendar in Outlook ? If not is this something that will be on your road map in the near future ? Best regards, Valdi Hafdal URL : http://www.vlink.is [V-Support Outlook add-in for SCP] : http://www.vlink.is/scp [V-Technician Outlook add-in for SDP] http://www.vlink.is/sdp
Russian language support
Do you have any plans for Russian Language? If you are interested in support, we can help you to translate in Russian language. For information: Our company "Arguments and Facts" are huge publishing agency in Kazakhstan, Almaty. We got proffesional translator in establishment. If you interested in our assistance, please contact me. nabramenko (you know what goes here) aif.kz Best Regards, Nikita.
can not assign ticket to technician in request view. must open ticket and then assign to a tech
We can not assign a ticket directly to a tech from the request view. Failure. Request ID(s) 667 cannot be assigned to the selected technician as the technician is not associated to the site. you have to open the ticket go to Assign then choose assign and then choose the technician. Same with picking up a ticket some tickets randomly work fine some don't (using the assign > pick up) FAILURE :Failure : Request ID(s) 683 cannot be picked as the technician is not associated to the site. we had the
Protocol usage Unassigned" and "Unknown" protocols
Hi Need to get port details on Protocol usage report for unassigned and unknown protocols. Now in protocols tab it showing 17 or 6 ie tcp or udp protocol packet. Need port details on that like 3389/udp or 61298/tcp details. Kindly share the details how to get port no on unknown protocol reports.
Upgrading error
Dear SDP Support, My customer would like to upgrade their SDP from 7.6 to 8. They start upgrade from 7.6 b7608 to 7.6b7611 but the upgrade script show error as below: Unexpected Error. Please click View Log>> for more details java.lang.reflect.InvocationTargetException at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at
Suggestions for OpUtils
I have a few suggestions for modifications and feature enhancements I'd like to make. Config File Manager Save the config files with a file name format of "year-month-date-time" (all numerical) rather than the current format of "Month_day_year_hour_minute_second." For instance, the file name of one of my recent config file backups is "Jul_15_2013_10_34_33." I think that should be "2013-07-15-103433." This would make sorting the file names by order and finding the file you want much easier. As
AD360 build 4006 released!
Hello Everybody! We are glad to announce the release of AD360 build 4006, which resolves an issue with domain user login. Fixed : Issue with domain users logging into AD360 when their username has less than 5 characters. Important Note : Existing customers can upgrade to the latest build by downloading the AD360 Service Pack 4.0 SP 0.6 from this link http://www.manageengine.com/active-directory-360/service-pack.html New customers should download the complete new build http://www.manageengine.com/active-directory-360/download.html
Manage Samsung SAFE powered mobiles and tablets using Desktop Central - Webinar Registeration
With the worldwide boom in mobile devices, employees in enterprises of every size are increasingly using their smartphones and tablets for work-related tasks. In response, the Samsung SAFE (Samsung Approved For Enterprise) initiative ensures the safety of work-related data by enabling enterprise-class security and mobile device management for Samsung Galaxy devices. In our upcoming webinar, “Managing Samsung SAFE Devices with Desktop Central,” you’ll learn how ManageEngine Desktop Central has partnered
custom groups
There is a feature is desktop central to create custom groups. But how can I find computers which are not belonging to any groups? Is it possible? Regards Jobin
On hold requests
Need notifications for on hold requests, if request is on hold for # days, notify requester\technician, or close request with standard template answer.
Is there a way to make fields populated by AD required?
Many times some of the AD fields have no info. phone number location ect. Can we make these fields required so that if they come up blank from AD the user must then fill in this field manually? many tickets are lacking vital info like phone numbers and slowing down our work flow. Thank you
CMDB and Assets Configuration Baseline
Hi, Someone can explain to me if it exists any way to create a CMDB configuration baseline, like a CMDB Snapshot? And for Assets too? Best Regards
Putting requests on hold
It would be nice if there was a way to select multiple requests and put them onhold right from the main requests page and not have to edit each request to set them to onhold.
Problem with view requests by specific requesters
I recently had an issue viewing requests by specific users that wound up being an end-user issue that was resolved by Manaj. However now that I'm actually able to view requests by specific requesters, I'm noticing an issue. I know that requesters have an individual "requester id #" which is mainly just for the backend. However, when going through admin>requesters>[specific requester]>view requests it simply does a search in the requester filter for that name as opposed to showing requests from
Requests issue
Morning everyone First post on here! Our service desk database has some unused categories, in particular the requests module. We would like to change these now, but as with data integrity, would this not mess up all our old requests?? Also we would like to design a simple request form so us IT bods can submit jobs very quickly. However i can easily do this but then when i edit the job i do not get the rest of the options to complete. So it's a case of having one big form with all mandatory
Folder ownership chanage
Is it possible to change the ownership of particular folder using the permission management option in desktop central?. I am able to change security permission of a folder, but unable to find any option for changing the folder ownership. Regards Jobin
Remote Connection Audit
I have a quick question about auditing remote connections. If I have the "User Confirmation" disabled for a workstation, it will not show the history under Tools > Remote Control and History tab (or under the individual computer remote history - clicking the icon next to the computer name), but I can see the information if I look under Admin > Action Log Viewer and view Remote Connections. If I enable "User Confirmation", the information will show under Admin > Action Log Viewer as well as Tools
Remote Control Vmware Vmware VDI
Hi , i found a similar topic about my problem: http://forums.manageengine.com/topic/cannot-remote-control-a-virtual-machine-on-vmware-vdi-to-view-user-s-desktop Do we have any update? The problem is that i have connection(either RDP or PCoIP ) but ,not the same session of the user but a new one .If i try to log on, the user will be disconnected. Is there any enhancement about the issue? Kind regards
Disable a Support Group / Rename
Hello, So I gave up on deleting or disable support groups as we can not loose the data from old tickets in the system. So I've decided to just re-name them to X Group, that way people will stop using them and put them at the bottom of the list. From the looks when you update it in default setting, it doesn't carry to all of our 445 sites. Do I need to do this manually or Does anyone know of a easier way to do this? Thanks
Feasibility of ServiceDesk Plus Migration from 7.x to 8.2
My organization is currently operating on ServiceDesk Plus 7.x (if the specific version is required, I can provide tomorrow - when I get back to the office). I (We) am (are) very interested in leveraging our paid Maintenance to upgrade to ServiceDesk Plus 8.2 to leverage all of the upgrades/introductions brought in by doing so. With that said, our in-house documentation for the original implementation is non-existant. I've done some brief browsing for documentation - searching the ServiceDesk Admin.
Task Notifications
When I create a task from a request the technician is not notified. Is it possible for the Task to be sent as an appointment? This can then be sent to anyones calendar. At the moment, I send the task and no one knows it is there! An appointment would be ideal we can then utilise calendars in iphones and Outlook etc. Some techs are remote and a calendar reminder (and to the sender) would be very useful.
Backup error
Hi! In attempt to update ServiceDesk there is a mistake that the backup can't be created. In a manual mode the backup also isn't created. How to solve this problem and to update servicedesk? ServiceDesk v.8.1.0 build 8127
How to set the reply mail address to the assigned technician's email address instead of the reply-to address which is set in the Mail Server Settings?
Dear Support, I've faced the inconvenient situation in our customer's site. The situation is when technician replying to the requester by click the reply button and type the message to communicate to the requester, the SDP send this message to the requester properly but using the email address which is set in the reply-to address in the Mail Server Settings instead of using the technician's email, that's cause the requester confuse if he would like to reply this message it will send to the reply-to-address
Support Group Description
Maybe its just my aging eyes, but I can't seem to find where you update the Description field for Support Groups. For example, the Support Groups list includes Network and next to the description "All requests related to hardware problems are ..." When I go to edit that entry, or even add a new one, there is no field for description on the edit screen. Anyone notice the same thing or can tell me where I'm supposed to be looking? Thanks!
Load only specifc OU into ad manager
I have a need to restrict what AD Manager loads when "connected to" a domain. Specifically, I would like to have AD Manager load only user objects and contacts from one specific OU. How can this be accomplished?
Not all interfaces are displayed for cisco 4500 device in [License Management] UI
I have cisco 4500 switch with Cisco IOS Software, IOS-XE Software, Catalyst 4500 L3 Switch Software (cat4500e-UNIVERSALK9-M), Version 03.04.00.SG RELEASE SOFTWARE (fc3) software. This switch is configured for Fexible Netflow on several VLANs: vlan configuration 211-212,215 ip flow monitor MON_NET1297 input I can not see this vlan interface names (or even ifindex number) when I go to [License Management]. Only see *ethernet & port-channels interfaces in the list of available inerfaces. How
Remote office DS License not compatable error
Hi team We are having an issue where the SOM Remote Office shows there is an "Incompatible License for Distribution Server ". We are seeing various inconsitancies in the application at our remote sites, including, remote hosts not installing client when pushed (but will if admin logs into host and deploys), software not deploying to remote site. We have an enterprise license. Can you please investigate and advise. Many thanks
port 8027 in use.
By using "Remote Control", we get that the port 8027 in use. I solved by restarting server. It is a common problem
Invalid command line argument. Consult the Windows Installer SDK for detailed command line help.
I'm trying to deploy an .exe application (home application) from Desktop Central to our server (Distribution Server) and i got this error message Invalid command line argument. Consult the Windows Installer SDK for detailed command line help. Below, i add the capture of the setup. This application will uninstall our home application. Any idea why it failed ? Thanks
Custom CI Type corrupt and cannot delete it
Hey guys, I have a custom CI type that has become corrupt... i switched between 'Save as an asset' and now when i try to view the items, it does not do anything anymore. When you click on it it the CMDB, the following just stays on the screen indefinitely (i had put in a few items before). No items appear anymore and he 'keeps loading'... The next logical step would be to delete the CI type then, unfortunately i cant... because there are items in it: I'm using build 8212 (the lastest), on
Installed Patch Report
I need to create a report to show all of the patches that were installed on my servers for the last 90 days. I searched through the report options and seem to be missing it. Anyone know how/where this report can be created?
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