business rules dosen't work with mail replies
i tried business rules when a new request issued by email, it work great
but it doesn't work with the appended replied which is get merged with original request
i do it with subject fields and description, but nothing recognized and no actions taken
with new mail - work great
with email replies - don't work
any solutions ???
but it doesn't work with the appended replied which is get merged with original request
i do it with subject fields and description, but nothing recognized and no actions taken
with new mail - work great
with email replies - don't work
any solutions ???
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